Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,319 Reviews)
Rating breakdown 27,319 reviews
5 Stars
23,417
4 Stars
3,031
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
2
This phone feels like it could be a downgrade
on February 18, 2025
Posted by: Jerem0y
[This review was collected as part of a promotion.] This phone was a upgrade from the previous model of Samsung galaxy, and that previous model I feel was better than the new model. Though it's nice to have upgraded CPU and speed, there's other features that I miss. I miss the design very badly the s24 felt so much better to hold than the s25.
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi Jerem0y, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced speed and processor of you new phone. Without knowing what features you are missing with these updates, we have provided a link to the full device manual to help you discover new ways to accomplish these tasks. We have also shared a link to the Samsung Support Team to offer one on one assistance with any frustrations you may be experiencing. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Better camera and AI Improved
on February 18, 2025
Posted by: Momuser
[This review was collected as part of a promotion.] This phone looks like a twin of the s24 ultra but the new AI make it completely improved. The camera it has a better resolution and the help of AI with my pictures is a great tool for a non professional photographer.
I love the AI Use to make new stickers and very originals . Just like to keep learning about the AI features I'm jut beginning because it has many many new uses. The color of this phone is also really nice I bought the gold pink and I really like the new color. Really impressive AI
I love the AI Use to make new stickers and very originals . Just like to keep learning about the AI features I'm jut beginning because it has many many new uses. The color of this phone is also really nice I bought the gold pink and I really like the new color. Really impressive AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing beats this phones performance!
on February 18, 2025
Posted by: Redirttexan
[This review was collected as part of a promotion.] This phone is a gamechanger! Works seemlessly across all my Samsung ecosystem. Smoking fast!! Crisp clean new look and feels amazing in the hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth in hand, love the curved edges
on February 18, 2025
Posted by: PrapilAclick
[This review was collected as part of a promotion.] Love the new features and especially the return of media device select button right from the upper panel. Seamless actions across apps. The new batter future is awesome, you can select at what percentage to charge. And will also disconnect from charging if reached 100%, and will reconnect automatically when 95%.
Don't love that I lost the stylus Bluetooth option, has many more features but no enough words to describe. Lots of improvements and options added that were not available in previous versions. The seat j bar being at the bottom when searching for apps - love that, is faster and more finger convenient.
Don't love that I lost the stylus Bluetooth option, has many more features but no enough words to describe. Lots of improvements and options added that were not available in previous versions. The seat j bar being at the bottom when searching for apps - love that, is faster and more finger convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet!
on February 18, 2025
Posted by: agh9034
[This review was collected as part of a promotion.] I upgraded from the 23 ultra so I wasn't expecting much in the way of upgrades, but I was pleasantly surprised. There's a new AI photo editor that can erase and fill in an object almost perfectly. There's a "Now Brief" on the lock screen that personalizes to you and updates based on the time of day. The camera quality is even better than before, with added stability for taking zoom shots.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever had
on February 18, 2025
Posted by: TxTech25
[This review was collected as part of a promotion.] The phone is great for everything I use it for. I am an above average demand user, and this phone is never slowing down. Battery lasts a long time. I find myself looking for chargers less frequently, even when I'm using the phone as much as before.
The memory demands for games don't slow this phone down a bit. I couldn't be more happy with this device, and it is why I always keep coming back to the flagship Samsung phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on February 18, 2025
Posted by: Nando23
[This review was collected as part of a promotion.] I love almost everything about the s25 ultra. Came from the s23 ultra. The only downllfall is the spen not being bluetooth anymore. Other than that it does feel faster. The battery last longer. I dont know if its just my phone but the auto brightness doesn't work as well ok the s25 as it did on the s23. Software I miss just one swipe down for both my settings and notifications. Not of fan of two swipes down one for settings and one for notifications.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing improvements
on February 18, 2025
Posted by: Yamatee
[This review was collected as part of a promotion.] The way the Samsung Galaxy S25 Ultra performs compared to my previous device is very obvious. The S25 Ultra provides sharp crisp visuals, with powerful stunning audio and allows me to transition smoothly and seamlessly between other items in my Samsung ecosystem. 10/10 must buy for those looking between a work and play device.
Value
5
Written by a customer while visiting Samsung US