Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,345 Reviews)
Rating breakdown 27,345 reviews
5 Stars
23,441
4 Stars
3,033
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Best Galaxy Yet!
on February 18, 2025
Posted by: AlexL8
[This review was collected as part of a promotion.] The new S25 Ultra is by far the best Galaxy so far, very fast, AI is useful now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean experience I'm loving it
on February 18, 2025
Posted by: VINTAGE
[This review was collected as part of a promotion.] So right now I have been using this device s25 ultra for last one week continuously and what I have found it is really amazing, smart, sleek, fast
This is my first time trying premium segment of phone from Samsung. I'm definitely impressed i'm still getting to know new features every single day.I shifted from asus rog gaming phone i can clearly feel the difference between os ,It is very refined , cameras quality is premium, very well optimisation, very snappy.
The only feature, which is lacking right now, is the bluetooth on sPen i was really excited to see that feature in person.But unfortunately samsung remove it quite disappointed but let's hope they bring it back
I'VE NO COMPLAINTS AS OF NOW
IT'S A PRETTY GOOD TECH THAT SAMSUNG HAS MADE! WELL DONE
This is my first time trying premium segment of phone from Samsung. I'm definitely impressed i'm still getting to know new features every single day.I shifted from asus rog gaming phone i can clearly feel the difference between os ,It is very refined , cameras quality is premium, very well optimisation, very snappy.
The only feature, which is lacking right now, is the bluetooth on sPen i was really excited to see that feature in person.But unfortunately samsung remove it quite disappointed but let's hope they bring it back
I'VE NO COMPLAINTS AS OF NOW
IT'S A PRETTY GOOD TECH THAT SAMSUNG HAS MADE! WELL DONE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, fast, comfortable
on February 18, 2025
Posted by: Neytirin
[This review was collected as part of a promotion.] The phone is fast, lighter than my s24 ultra, more comfortable to hold with the rounded corners and flat sides. The software is great with the integration between bixby and google. I was disappointed they removed the Bluetooth from the s pen, however it was not a deal breaker for me.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Neytirin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the lighter body, enhanced capabilities, and functionality of your new phone. We have provided a link to an article to assist you directly with the usage of the new S Pen. We have also shared a link to the Samsung Support Team for if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I lay hands on.
on February 18, 2025
Posted by: Dre5555
[This review was collected as part of a promotion.] I recently upgraded from an S22, and this phone is significantly better in every aspect, from its exceptional battery life and smooth operating system to its incredible camera. I could go on and on about its features. The Gemini feature is truly life-changing; it allows for engaging conversations and information retrieval on virtually any topic. This phone's capabilities are truly remarkable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on February 18, 2025
Posted by: CCtravel
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra to the S25 Ultra, and man, I can really tell the difference. I’m very pleased with my decision. The S25 is much lighter, it's very fast, and it offers more than I need in a phone. I can even notice a difference in the camera—it's really nice. Of course, I’ve had some issues with the phone freezing up, but it hasn’t changed my opinion of it. I also really enjoy One UI 7 with the new look. It did take some time to adjust, but now it’s great to have an updated look, not only with the apps but even the layout. I love how the phone now has a flat screen. I could go on and on, but overall, this phone is really good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Removing S-Pen functionality is Wrong
on February 18, 2025
Posted by: ZoltarSpeaks
[This review was collected as part of a promotion.] While I like the extra power, speed and anti-reflective / glare screen (compared to my S23 Ultra), it remains to be seen if I can will keep it due to the reduced S-pen functionality. On average I take over 15,000 photos a year and most were taken using the S-pen shutter button on my S23 Ultra. Most of these could not have been taken with the phone shutter button or my watch due to how I use the phone on an extender.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello ZoltarSpeaks, we appreciate your feedback on your Samsung Galaxy S25 Ultra. we know how frustrating it can be when your device is not supporting a feature you find so vital to your usage and enjoyment. We have provided a link to the full device manual that highlights the addition of voice commands and hand gestures you can use as a control for the camera on your Galaxy S25 Ultra as well. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 18, 2025
Posted by: Jlovesamsung
[This review was collected as part of a promotion.] The AI is incredible, love the Audio Eraser feature...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features on the S25 ultra are great
on February 18, 2025
Posted by: Oneserver2you
[This review was collected as part of a promotion.] The now brief feature helps me stay on top of my work with my clients, and all AI features help with my documents and clients' paperwork redacted
Value
5
Written by a customer while visiting Samsung US