Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,957 Reviews)
Rating breakdown 27,957 reviews
5 Stars
23,972
4 Stars
3,109
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Fine, not ULTRA
on March 4, 2025
Posted by: Badcritic
[This review was collected as part of a promotion.] The s25 Ultra i would have to say it feels like a half set up from last year's model. It is beautiful but the reason I joined samsung (it's experimentation. And not taking itself to seriously) is gone. The Ultra does not have everything possible packed i to one phone like it used to. Honestly I would say the Note 9 was the best example of a phone that did it all. This year:
No Bluetooth S pen
No silicon carbide battery
No fast charger in the box
No Bluetooth S pen
No silicon carbide battery
No fast charger in the box
The phone is amazing and it does everything right but it does not hold up to the Ultra title it has been given in my eyes. I have found myself considering other brands that are more experimental with their phones on occasion
Value
3
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Badcritic, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day, and wanting to feel that you are getting the best possible usage every day. We have provided a link to an article to help you with the redesigned S Pen capabilties. We have also shared a link to the full device manual that will help you discover additional features like hand gestures and voice controls that can enhance your overall usage every day. We have lastly, shared a link to the Samsung Support Team to offer one on one assistance if you ever have questions about any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
the Al caught my attention on getting the s25ultra
on March 4, 2025
Posted by: Back2Back
[This review was collected as part of a promotion.] Switching from my Galaxy S22 ultra, to the s25. Ultra was a good decision that I made. And what caught my attention, the most was the artificial intelligence that this new Galaxy s25 Ultra offers, now I can edit and use the sound eraser when I just want to hear the voice, when they sing to me on my birthday. And erase all the noise around. And I like my wallpaper I did with AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product, the best features of the market.
on March 4, 2025
Posted by: Gasb11
[This review was collected as part of a promotion.] The s25 ultra has been an exceptional choice for me. The performance is outstanding, and the battery life is impressive. The camera quality is excellent, capturing stunning images and videos. The overall design is sleek and modern, making it a pleasure to use. I highly recommend this device to anyone looking for a reliable and stylish smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ALL AROUND GREAT
on March 4, 2025
Posted by: OROD4TH
[This review was collected as part of a promotion.] Working with this platform has been a truly positive experience. The seamless actions across apps have streamlined my workflow significantly. The new brief feature has also proven incredibly useful for quick overviews. And the audio eraser is a game-changer for cleaning up recordings. I highly recommend exploring these valuable tools.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Phone
on March 4, 2025
Posted by: EpMan2k16
[This review was collected as part of a promotion.] I've been using a S22 ultra in my life for so long and now since they got a new S25 ultra I'm upgrading my phone to this new one and still Samsung always nailed it, the best phone you can ever have and that's Samsung. Thank you Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I am so happy with this new phone
on March 4, 2025
Posted by: Nicclas95
[This review was collected as part of a promotion.] I am so happy with this phone, the camera is perfect, the sound, the AI is so helpful
Value
4
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Nicclas95, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the camera, audio quality, and features of Galaxy AI on your new phone. We have provided links to a few resources to help you become familiar with the full capabilities, align the settings to your preferences, and answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast as hell!
on March 4, 2025
Posted by: Brianfine
[This review was collected as part of a promotion.] This thing is blazingly fast. Build quality is fantastic and the AI features are impressive. The way you can isolate and edit sound out of a video is a godsend with kiddos. Circle to search is by far my most used feature though. It's great that it can be used in every app I've tried it on and the results are pretty impressive. Love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on March 4, 2025
Posted by: Isamad
[This review was collected as part of a promotion.] Coming from an S23 Ultra I was very hesitant but the new trade in deals made it very compelling.
So far love the display, battery life, AI features, design and form feature. The now brief is getting handful and the AI features particularly Image editing and Audio Eraser have made my uploads to social media so much more handy.
Value
5
Written by a customer while visiting Samsung US