Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(23,037 Reviews)
Rating breakdown 23,037 reviews
5 Stars
19,759
4 Stars
2,525
3 Stars
447
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
I miss being able to take pictures with my spen
on April 13, 2026
Posted by: Opiepenn
[This review was collected as part of a promotion.] I like Galaxy AI, but I miss being able to take pictures with my spen
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on April 13, 2026
Posted by: Mlopez1234
[This review was collected as part of a promotion.] Love it all features are pro+ awesome phone had it for 2 months now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery life
on April 13, 2026
Posted by: MadDawg64
[This review was collected as part of a promotion.] I have been a samsung customer since the first Galaxy. All of the phone I have had have been great until this one. The battery life will drop from 100% to below 50 % overnight while not being used.
Value
2
Response from Samsung USBy R&R Team, April 15, 2026
Hi there MadDawg64, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. We have provided links to resources to help you maximize the battery life of your device, and offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I'm SO glad I selected this model!
on April 13, 2026
Posted by: Weesie46
[This review was collected as part of a promotion.] I finally broke down and decided to purchase a new smartphone because my old one was really old and had none of the new functionality. I am so pleased with the Samsung Galaxy s25 Ultra!
I use this device for everything! Even for things I could do on my computer. Streaming, movies, messaging, gaming, email, internet, sports, you name it! The large screen size of this model really facilitates that. I had no idea these features were available on my new smartphone and have gradually learned about them as they pop up on my phone when they decide that they're needed!
I especially find useful things like Circle to Search, photo manipulation, and live translation. And I'm learning about new features all the time. All I can say is "WOW!! Thanks Samsung"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Galaxy Device
on April 13, 2026
Posted by: Legolas
[This review was collected as part of a promotion.] Galaxy AI brings a ton of unique features to the S25U, especially after the new OneUI update. I'm so glad to see that performance is top notch and overall useability has improved. I used to really dislike OneUI but it's become very refined in the last few updates. Keep it up Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My fav phone I've ever owned
on April 13, 2026
Posted by: Shaylovemedtech
[This review was collected as part of a promotion.] Galaxy AI has been the best thing especially when helping with my job.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about the phone.
on April 13, 2026
Posted by: Lele4419
[This review was collected as part of a promotion.] Moving from the Galaxy A16 to the S25 Ultra brings a shift similar to trading dim light for full daylight; performance gaps become impossible to ignore. Where the A16 handled simple jobs, the S25 Ultra delivers sharp visuals on its large Dynamic AMOLED 2X display, housed within a sturdy titanium body that elevates regular actions such as browsing or viewing clips. For daily use, intelligence tools stand out - Circle to Search identifies objects without delay, while Note Assist reshapes scattered notes into clear formats. Camera work transforms completely: low-light limits vanish under a capable 200-megapixel system able to resolve fine textures far away, along with the built-in S Pen allowing instant drawings or detailed adjustments. Processing speed driven by the Snapdragon 8 Elite eliminates waiting, rendering past experiences on older hardware distant memories - not because of small improvements, but due to an entirely new approach shaping every interaction.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest device
on April 13, 2026
Posted by: Jazzyblu
[This review was collected as part of a promotion.] Great AI features.
Great camera.
If the next year version was cheaper I would have gone for it.
Great camera.
If the next year version was cheaper I would have gone for it.
Value
5
Written by a customer while visiting Samsung US