Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(22,356 Reviews)
Rating breakdown 22,356 reviews
5 Stars
19,179
4 Stars
2,442
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Best phone ever!
on March 23, 2026
Posted by: Herald3K
[This review was collected as part of a promotion.] I use my phone for everything. Work, personal, entertainment and more. The Galaxy AI is superior to any other I have encountered.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera and speaker
on March 23, 2026
Posted by: Krittybo
[This review was collected as part of a promotion.] I don't think the camera is all that great especially compared to the IPhones also the speaker volume sucks it's not loud at all I think the picture could be much clearer for movies and videos I would also like to add that for the kind of money we pay for the device it was a real ridiculous and ballsy move to not take away the adapter piece for the charger cord these I honestly believe the more expensive the phones get the more they seem to be not worth all the money we spend and the cheaper you get with what is included when we buy the phone
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi there Krittybo, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations and we would love to help you maximize your experience and resolve your frustrations. We have provided links to articles to help you with different camera features and settings available for the best possible photos and videos, as well as different audio settings for your device. The removal of the charging adapter is part of an effort to reduce electronic waste and work towards a more sustainable future. We have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about changes in our procedures. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
love it so much
on March 23, 2026
Posted by: galaxylover
[This review was collected as part of a promotion.] I got an S24 ultra it didn't have my phone in the list but I love it has the BEST CAMERA I've ever used they are so great very durable dropped it many times still in great condition I love the s pen so neat but I forget it's there sometimes or if use it more I also love how big the screen is and the Samsung AI is amazing it's so crazy how AI can do and tell you almost anything it's incredible I can't wait to upgrade to the 25 ultra or 26 if it's out. I've had this phone for years and I'm in love won't change from galaxy EVER LIKE PEOPLE TRY TO ENCOURAGE NO WAY.THEY ARE AMAZING THANK YOU
Value
5
Written by a customer while visiting Samsung US
Posted by: Brian
from Austin,Texas
Expertise:Expert
Verified Purchase:Yes
Undoubtely worth of money, I am buying samsung Note since 2012. In these 14 years, I Commit myself to the samsung design, agility, features, S-PEN, advanced engineering. I truly do not like any other brand, simply because, S 25 ULTRA provides everything with that cost. No other phones can do it, what SAMSUNG S 25 ULTRA can do.
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I highly recommend this product.
on March 23, 2026
Posted by: Klarrieb21
[This review was collected as part of a promotion.] I use my device everyday. It makes my everyday life so much easier. And I save so much more of my time also. I do everything on my device from paying my bills to controlling my security system for my home. It's just an amazing product. The AI has absolutely been so helpful to me. I've been going through tough times and didnt know where to start with making appointments and finding the right office to go to, the AI made it easy and didnt have to stress about it at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra review
on March 23, 2026
Posted by: Jaxon7321
[This review was collected as part of a promotion.] I was very surprised with the speakers on the Galaxy s25 Ultra, very loud and clear. The AI aspect of this phone is amazing when making my schedule or adding to my to do list. I would have to say the only thing I wasn't super impressive was the size of the screen. I'm very much looking forward to my upgrade to the s26.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 23, 2026
Posted by: Demonicbunny
[This review was collected as part of a promotion.] Galaxy ai helped me identify a tree
The camera is amazing clear pictures
The camera is amazing clear pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features.
on March 23, 2026
Posted by: Glory2Win
[This review was collected as part of a promotion.] For example, I like Galaxy AI in photos because you can actually\nAdd items or move items from the photo.
Value
5
Written by a customer while visiting Samsung US