Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(22,926 Reviews)
Open Ratings Snapshot
Rating breakdown 22,926 reviews
5 Stars
19,704
4 Stars
2,516
3 Stars
434
2 Stars
126
1 Star
146
87%of customers recommend this product. 
(
1,020 out of 1,176
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Camera quality superb
on March 13, 2026
Posted by: Saadali
[This review was collected as part of a promotion.] Hi I been using the Samsung galaxy devices since 2005 I love the products I have tablets phones . I love using software and very much to understand and easy to use . This Is the reason I keep updating new devices every year I am obsessed with the Samsung galaxy devices and design.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever owned
on March 13, 2026
Posted by: Damienwashere
[This review was collected as part of a promotion.] I went from a galaxy a13 4g to this phone. It is easily one of the best experiences with a phone I've ever had. I love the fact that its a big phone and very sleek design. It runs smooth, handles daily usage with no problems at all. I use this phone daily, and haven't had a single issue come from it. I use it for school, drawing, research and much more. Galaxy AI helps a lot with all of that. I love how it pulls straight from Google and other sources first before trying to redirect you to somewhere else. The AI with photos and videos are also amazing. I use the remove object feature everyday and it works so well. The ai is also good for finding any product within a few seconds. I am however sad about the removal of the s-pen Bluetooth, but in reality it dont cause big enough harm to make a big deal out of it. I still love the phone and the S-pen all together and have been very pleased by how well it all works. The photos I get with this phone are almost on par with legit cameras. The customization on this phone is amazing as well. You can change basically everything you want and it makes me very happy to have a phone I can make mine without spending a penny. Overall this phone is amazing and the best ive had, I would recommend for everyone to give it a try and use it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has amazing feasibility
on March 13, 2026
Posted by: SamsAK
[This review was collected as part of a promotion.] Very quick, feasible and dynamic desgin makes me more attach to this device and gives the ability to multitasking.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything they advertised is true
on March 13, 2026
Posted by: 25SUltraman
[This review was collected as part of a promotion.] From an owner’s perspective, the Galaxy S25 Ultra feels built for exactly how you use it: taking photos anytime, living in your music, constant WhatsApp video calls, and heavy social media.Camera for day and night daylight, photos look sharp and vibrant, with lots of detail even when you zoom in, so street shots, pets, and quick snaps for Instagram or Facebook usually look “ready to post” with no edits.At night or indoors, the phone does a strong job brightening scenes without losing too much detail, and the 5x zoom is very useful for concerts or events where you can’t get close.The only annoyance you might feel is the camera app taking a split second to focus or capture when light is tricky or you jump quickly between lenses, so you sometimes need to hold still a moment for the best shot.Music and audio As a music device, the S25 Ultra is excellent: the big, bright screen makes browsing playlists and lyrics comfortable, and the stereo speakers are loud and clear enough for podcasts or casual listening without a Bluetooth speaker.Paired with good wireless earbuds, streaming music or YouTube Music/Spotify feels smooth and snappy, and the battery can comfortably handle long listening sessions in the background while you scroll or chat.WhatsApp and video Calling for WhatsApp and other video‑calling apps, the front camera produces clear, flattering video with good skin tones, and the strong 5G/Wi‑Fi performance helps keep calls stable as long as your network is decent.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything they advertised is true
on March 13, 2026
Posted by: 25SUltraman
[This review was collected as part of a promotion.] From an owner’s perspective, the Galaxy S25 Ultra feels built for exactly how you use it: taking photos anytime, living in your music, constant WhatsApp video calls, and heavy social media.Camera for day and night daylight, photos look sharp and vibrant, with lots of detail even when you zoom in, so street shots, pets, and quick snaps for Instagram or Facebook usually look “ready to post” with no edits.At night or indoors, the phone does a strong job brightening scenes without losing too much detail, and the 5x zoom is very useful for concerts or events where you can’t get close.The only annoyance you might feel is the camera app taking a split second to focus or capture when light is tricky or you jump quickly between lenses, so you sometimes need to hold still a moment for the best shot.Music and audio As a music device, the S25 Ultra is excellent: the big, bright screen makes browsing playlists and lyrics comfortable, and the stereo speakers are loud and clear enough for podcasts or casual listening without a Bluetooth speaker.Paired with good wireless earbuds, streaming music or YouTube Music/Spotify feels smooth and snappy, and the battery can comfortably handle long listening sessions in the background while you scroll or chat.WhatsApp and video Calling for WhatsApp and other video‑calling apps, the front camera produces clear, flattering video with good skin tones, and the strong 5G/Wi‑Fi performance helps keep calls stable as long as your network is decent.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's reliable It's dependable last long time and\
on March 13, 2026
Posted by: Lovesweets
[This review was collected as part of a promotion.] Galaxy AI pretty cool, still trying to figure out the photo options.It's turning my night pictures into daytime
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone and applications
on March 13, 2026
Posted by: bill19521
[This review was collected as part of a promotion.] Love the Galaxy AI function on the phone. It's a great help with searching places and people. The phone is great in screen size and clarity. Also I originally purchased Samsung for the greater pixel amount with the camera. I take lots of photos both stills and videos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No me gusta
on March 13, 2026
Posted by: Sads25ultra
[This review was collected as part of a promotion.] I don't like the overall appearance. Despite the specifications, the camera isn't as good as those on other Galaxy models in the series. I got it as an upgrade, but I would have stuck with the S24 Ultra had I known it wasn't that good. I hope the S26 Ultra lives up to my expectations.
Value
3 out of 5
3
Response from Samsung USBy R&R TeamMarch 16, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in quality. We have provided a link to an article to help you capture the most amazing photos and videos possible with your device. We have also provided a link to the Samsung Support Team for your convenience if you have questions or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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