Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(28,643 Reviews)
Rating breakdown 28,643 reviews
5 Stars
24,598
4 Stars
3,205
3 Stars
540
2 Stars
146
1 Star
154
85%of customers recommend this product.
(
942 out of
1,102)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Not impressed
on August 31, 2025
Posted by: Josh
from Washington state
Expertise:Intermediate
I've had my s25 ultra for at least 7 months now. I will say that im not that impressed with it so far. It now charges so slow it takes over 2 1/2 hrs. The camera is in my opinion worse then the s23 ultra. Especially at night. The screen is not as bright and vibrant as they claim it to be. I had to take the screen protector off because it was so hard to see. Even with the brightness at max with extra brightness on. But now I have to keep the brightness really low because it won't charge and the phone heats up really bad. I have to put it in the freezer sometimes. Personally I think they really need to focus on quality instead of quantity. Because taking the same platform and making a few changes to the software, then putting it in a new shell isn't working. Make sure when you claim the phone has a 200 mega pixel and 100x zoom, that it actually works and doesn't look so terrible. Maybe people would buy more phones instead of buying a phone that is far superior camera wise.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Hi there Josh, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not aligning to your expectations, and we would love to hep you troubleshoot the frustrations you mention experiencing with your device. We have provided links to articles to help you with the camera features, temperature, and display settings of your device. We have also shared a link to the Samsung Support Team if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone in 2025
on August 31, 2025
Posted by: AndroidPerson25
[This review was collected as part of a promotion.] Now lets start off with the phone its made out of titanium, has a 200 megapixel camera with a 100x zoom and has an amazing amount of battery. I had bought this phone for my dad and he had the 23 Ultra and he loved it but I upgraded him to the 25 series because of Galaxy AI. The live translate feature in both texts and calls are his favorite things since he uses them for his business and instead of calling me for help on his phone he just uses gemini for his questions. At first he was hesitant but once I showed him how it works he loves it and uses it everyday. On top of that I have just recently got him the Galaxy Watch 8 another upgrade from is watch 4. So far he loves both devices and loves the fact that both are super responsive and don't take a long time to do what he needs to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from S21 Ultra 512
on August 30, 2025
Posted by: Mark
Traded in my S21 Ultra 512 for it. The processor and graphics in it are fantastic and an upgrade from my previous phone. I'm still learning all that I can do with the stylus.
Written by a customer while visiting Samsung US
Customer Rating
5
Great product and fast
on August 30, 2025
Posted by: Srsquirtie
[This review was collected as part of a promotion.] Galaxy AI is great. I love how fast is the device. So far so good I like the interface and how is easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on August 30, 2025
Posted by: Tsoler
[This review was collected as part of a promotion.] Amazing phone, Amazing Ai features, beautiful camera quality and features, love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Epic ai and super helpful
on August 29, 2025
Posted by: Dude25
[This review was collected as part of a promotion.] The ai in this phone is super cool, not only are my pictures better, but ai works as an assistant to help me preform tasks almost effortlessly. Also game play is sick on the 25, and video... this phone is a beast!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S25ultra
on August 29, 2025
Posted by: Bosco
I love this phone but had trouble reconnecting some off my devices. Also I do not get audio alerts for any of my messages.
Response from Samsung USBy R&R Team, September 2, 2025
Hi Bosco, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to a few articles to help you with the connection of your device, and notifications you are seeking to align to your preferences. We have also provided a link to the Samsung Support Team to offer assistance if these frustrations continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: John J
from Buckeye, AZ
Verified Purchase:Yes
I upgraded from my Galaxy S21 to the S25 Ultra 512GB and couldn't be happier. Thank you Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US