Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(28,985 Reviews)
Rating breakdown 28,985 reviews
5 Stars
24,838
4 Stars
3,242
3 Stars
561
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Needs bluetooth pen
on October 4, 2025
Posted by: Antigone
from Illinois
Expertise:Intermediate
I've had it about a week, moving from a Note 10+. The phone part is fine. I like the upgrade to the cameras. I don't like the downgrade on the pen. I used the bluetooth feature as a remote to flip thru PPT slides. Now, it's just a basic stylus. I would buy a bluetooth pen. Please do a software update to allow for a bluetooth pen interface.
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, October 6, 2025
Hi there Antigone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced camera, and additional features of your new phone. We have provided a link to an article to help you with the redesigned S Pen features. We have also provided a link to the complete manual for your device that highlights all the ways you can use controls on your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great photo phone
on October 4, 2025
Posted by: DogMom
[This review was collected as part of a promotion.] I love my phone. It does everything I want and more. Im very impressed with the camera quality when I take pictures or video. I also like the erase stuff i don't want in the photo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet to come
on October 3, 2025
Posted by: TJ1990
[This review was collected as part of a promotion.] Galaxy AI is top notch. Love the phone, has everything i need and everything works well. Its quick and has tons of storage. Nothing bad about it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally the Galaxy/Notebook combo we want
on October 3, 2025
Posted by: Dweller888
[This review was collected as part of a promotion.] I, as well as many others I know, have been wanting the Galaxy and Notebook to be combined since the start of both. While not their first attempt, Samsung never fully combined the 2 in the way they did with this phone. I've never truly been happy with any phone, probably why I designed OS's for rooted phones and hated not rooting my phone. While I still like rooting(we all hate bloatware) I don't feel like it's a do or die with this phone. I can deal with the bloatware(not all Samsung, phone companies are ridiculous) for the peer satisfaction this phone brings me. I would only suggest a better Spen as I've worn the tip out in less than 6 months and it feels scratchy when it should feel smooth like a drawing pad. Overall though 10/10 recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best option
on October 3, 2025
Posted by: Mayito
[This review was collected as part of a promotion.] It's the most complete mobile I've ever had. I have been a user for several years and I am fascinated by all the improvements it had over my previous mobile, which was the previous generation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Study & Dependable
on October 3, 2025
Posted by: JesusNTech
[This review was collected as part of a promotion.] I really enjoy my Samsung s25 Ultra. The customizations are endless, and Galaxy AI is always helpful with editing my photos as well
Value
5
Written by a customer while visiting Samsung US
Posted by: Julia
from ma
Expertise:Intermediate
Verified Purchase:Yes
Love my new phone, the camera is the best part of it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the design.
on October 3, 2025
Posted by: INoKeA
[This review was collected as part of a promotion.] I use this phone for personal,gaming, movies, and all and it looks and works amazing!
Value
5
Written by a customer while visiting Samsung US