Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(28,913 Reviews)
Open Ratings Snapshot
Rating breakdown 28,913 reviews
5 Stars
24,779
4 Stars
3,231
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,136 out of 1,325
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
Ok, but not what I expected for the high price.
on December 28, 2025
Posted by: Rick
from USA
Expertise:Intermediate
Verified Purchase:Yes
As a phone its fine, but there are several things that keep this from being a really useful tool. First, the battery. It's too small for a flagship phone. For a heavy user, it needs to be charged every day and sometimes more than once a day. Annoying.
Second, the UI nees lots of work. There are too many settings, too many options, and not all of them work the way they are supposed to. Maybe they do for engineers, but for the rest of us, not so much.
I can't get rid of the annoying text message floating dot that when used gives a smaller sized text window which is annoying too. Using voice for messages results in lots of mistakes and every time I use punctuation it spells it out instead of putting it in, and the mike has to be started again. Using the pen is not convenient because the writing area is tiny and there are lots of mistakes making it functionally useless. The alarm sound still won't change so I am stuck with another annoying sound every morning. There are several other annoying items but this should suffice for a review.
Had I known all this before I would pick a different phone, but now its too late to change it.
My advice is buy a different phone unless you really know how everything works and are willing to put up with things that won't work the way you expect.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 29, 2025
Hey Rick, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can feel overwhelming with all of the different features and capabilities. We have provided a link to the complete manual for your device to help you with the capabilities and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions or your device is not operating as expected. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Gets too hot
on December 28, 2025
Posted by: Carol125
Verified Purchase:Yes
The phone gets too hot as soon I started used not sure if the battery issue.
Response from Samsung USBy R&R Team, December 29, 2025
Hey Carol125, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the prolonged usage of your device while being comfortable to hold in your hand is important to you every day. We have provided a link to a troubleshooting guide to assist you with the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Gift
on December 28, 2025
Posted by: Anonymous
from Tacoma, WA
Expertise:Expert
Verified Purchase:Yes
I bought this as a gift for my parents, I love mine so much i wanted them to enjoy the upgraded S25
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there Bang, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you loved your device, and that you felt like your parents would love the device just as much as you do. We have shared links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ultra S25
on December 28, 2025
Posted by: Jonny
Verified Purchase:Yes
I preferred the old blue tooth pen that took pictures. Wish they could make the speakers a little better. Rest is great
Response from Samsung USBy R&R Team, February 27, 2026
Hey Jonny, thank you for taking time out of your day to share feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the complete manual to help you with additional features and capabilities available on your device. Lastly, we have provided a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent phone except camera and ergonomics
on December 28, 2025
Posted by: Viggi
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Good phone, i hope they upgrade the camera - mainly in low light. Holding this phone is difficult with 1 hand, pls make them more with rounded corners.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 27, 2026
Hello Viggi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are finding this device overall to operate well. We have provided a link to an article to help you with different camera features and settings to capture the best possible photos and videos even in low light. We have also provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Egh
on December 28, 2025
Posted by: Andrew
from Arizona
Verified Purchase:Yes
Still learning.
I had to change from my Note 9 because technology wouldn't update it security software. As an ex programmer, I know it can be done but the company chose not to. So that's what brought me to the s25 Ultra.
It's definitely lighter in weight.
One of the first things I found out is that it's hard to see the display battery use. Too small.
I do look forward to learning more I wish they were better videos about all the things you can do. It would really speed up the learning curve.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 29, 2025
Hey Andrew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a big learning curve, and cause some frustration as you work to discover all of the amazing enhancements to your device. We have provided a link to the complete manual for your device to assist you with your exploration. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone
on December 28, 2025
Posted by: David
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Getting my new phone up and running was seamless. No issues
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there David, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that the inital setup and usage of your device has been so smooth and easy. We have provided a link to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lag only a month in
on December 28, 2025
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 9169-9176 of 28910 results 
<< 1 ... 1145 1146 1147 1148 1149 ... 3614 >>