Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(28,909 Reviews)
Open Ratings Snapshot
Rating breakdown 28,909 reviews
5 Stars
24,775
4 Stars
3,231
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,136 out of 1,325
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone
on January 1, 2026
Posted by: Krys Rob
from Cincinnati ohio
Expertise:Intermediate
Verified Purchase:Yes
Bought me an my hubby each one for Christmas. Same phone dif colors. Both are amazing nice upgrades from the 22. Great sound good pic
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey Krys Rob, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing features and capabilities of your device, and that you are enjoying capturing amazing moments with the camera on your phone. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent
on January 1, 2026
Posted by: Mcelis
from Chicago, il
Expertise:Expert
Verified Purchase:Yes
Everything good. Will recommended. Good investment
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2026
Hi Mcelis, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your new device, and that you think others in your life would also benefit from the features and usage of this phone. Please, reach out to us again in the future any time questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as expected
on January 1, 2026
Posted by: Hassan
from MA
Expertise:Expert
Verified Purchase:Yes
Phone getting heated, didnt look and work like a brand new phone but a refurbished phone
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Hassan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we would love tohelp you resolve any frustrations you are experiencing with your device. We have provided a link to a guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
FAST!
on December 31, 2025
Posted by: Jeff
from Louisville. Kentucky
Verified Purchase:Yes
All aspects are lightning fast, from charging, updates, searches. Not using AI on phone, but everything else satisfies me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi Jeff, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are enjoying the fast processing speed of your device, and that you are so satisfied with the usage every day. Please, don't hesitate to reach out to us again any time you wish to share additional feedback on your Samsung products, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
phone with all capablity of premium
on December 31, 2025
Posted by: Anonymous
Verified Purchase:Yes
I love samsung products spcl there S series it always perfect only batter always seems less
Response from Samsung USBy R&R Team, February 24, 2026
Hello there Akshit pahuja, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are so happy to hear how much you love your S Series devices, and that the enhanced features of your new device are pleasing. The intelligent battery of your device should maximize automatically after adjusting to your consumption which can make it seem to have less battery life initally. If this is not your experience, we have provided links to a few troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Prepare to be Disappointed
on December 31, 2025
Posted by: SGARRETT1313
The best features of the s-pen on older models has been removed on the S-25 Ultra! Seems Samsung is reducing value and increasing the price. If you enjoyed using the S-pen to operate the camera shutter, you'll definitely be disappointed in this phone just like I am. I wish I'd never traded now!
Response from Samsung USBy R&R Team, January 2, 2026
Hi SGARRETT1313, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device does not have the same features as your previous device that you loved so much. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Delaopacheco
on December 31, 2025
Posted by: Anonymous
from Dallas Texas USA.
Expertise:Expert
Verified Purchase:Yes
My Samsung 25 ultra the best...
I'm very happy!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Jose Delaopacheco, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so happy with your device, and that you are finding it the best for your usage. We have provided links to resources to help you discover all of the enhanced capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultra best one
on December 31, 2025
Posted by: Maha
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I’m really impressed with the Samsung Galaxy S25 Ultra. The display is absolutely gorgeous, the performance is super smooth, and the camera quality is on another level—especially the zoom and low-light shots. The S Pen makes it feel more productive than a regular phone, and the battery easily lasts me all day. Overall, it feels premium, powerful, and truly worth the “Ultra” name. A solid flagship from Samsung Electronics.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding the S Pen to be a daily driver to your productivity. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
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