Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(28,906 Reviews)
Open Ratings Snapshot
Rating breakdown 28,906 reviews
5 Stars
24,773
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,136 out of 1,325
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Best phone ever
on January 15, 2026
Posted by: Dhaval
Verified Purchase:Yes
Love everything about Samsung and its products!!!!
Response from Samsung USBy R&R Team, January 15, 2026
Hi Dhaval, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you've ever had. We would love to hear from you again in the future any time you have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Phone
on January 14, 2026
Posted by: Salman
Verified Purchase:Yes
it's really perfect phone for everyday and digital content creator ,, amazing results thanks Galaxy
Response from Samsung USBy R&R Team, January 15, 2026
Hey Salman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how perfect you are finding this device for your needs and content creation every day. We have provided a link to the Samsung Support Team to assist you if you have any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Phone
on January 14, 2026
Posted by: Kevin
Expertise:Expert
Verified Purchase:Yes
Great all the great features that makes it a great purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing features and capabilities of your new device. We would love to hear from you again in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Anonymous
Verified Purchase:Yes
Excellent camera, fast procesor, slimer and ligther
Response from Samsung USBy R&R Team, January 15, 2026
Hi Miguel Rodriguez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the processing speed, design, and camera to be so excellent on your device. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The battery drains quickly.
on January 14, 2026
Posted by: Roni
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent design, optimal performance, I have 3 weeks and I give it a heavy job and it responds, however, in times of inactivity the battery hurts to discharge quickly.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Roni, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the amazing features, design updates, and overall performance of your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during the usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera
on January 14, 2026
Posted by: Brent
Verified Purchase:Yes
Find a youtube camera teaching video, this camera is unbelievable. It can do way more then you can imagine
Response from Samsung USBy R&R Team, January 15, 2026
Hey Brent, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the photos and videos you have been able to capture with your camera on your device. We have provided a link to the complete manual for your device to help you with the features of Galaxy AI that can further enhance your experience with your camera with the editing capabilities. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 14, 2026
Posted by: Ibrahim RECIOUI
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra feels like the ultimate Android flagship. It combines raw performance with smart AI tools, a stunning display, and a versatile camera system. If you want a phone that does everything at the highest level, this is it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ibrahim Recioui, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are finding this device to be such the ultimate flagship, and that you are enjoying the addition of Galaxy AI, and enhanced display quality. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Heather
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The phone is great. Upgraded from a S23 Ultra. Love the flat screen compared tonthe curved screen on the S23 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Heather, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying the upgrade from your previous device to this new one, and that you are a fan of the flat display design. We have provided links to resources to assist you in exploring additional capabilities of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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