Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,268 Reviews)
Rating breakdown 27,268 reviews
5 Stars
23,372
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I love my samsung galaxy S25 Ultra
on July 13, 2026
Posted by: LovingFather26
[This review was collected as part of a promotion.] I love how i can gane on it thats all I do and the graphics are phenomenal
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hey LovingFather26, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how happy you are with the usage of your device for your gaming, and that the display is so pleasing to look at during those activities. We have provided a link to the complete manual to help you with the additional capabilities and settings available on your device. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Rock-Solid
on July 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Samsung absolutely killed it with the S25 Ultra. It keeps the incredible camera power and massive screen from before, but the new rounded edges mean it finally feels comfortable in your hand. It’s blazing fast Galaxy AI features, the battery is rock-solid, and the cameras are phenomenal. Easily the best phone on the market right now.
Value
5
Response from Samsung USBy R&R Team, July 14, 2026
Hi there AnthonyGarcia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, and that it has such an amazing camera for capturing amazing photos and videos. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Love it so much
on July 13, 2026
Posted by: ArmyLightStick
[This review was collected as part of a promotion.] My parents have this phone and I tend to use it. I used it to take pictures and videos at a BTS' members concert and WOW. It looked like I was right there on stage with them. I'm not a fan of generative ai so I don't have anything to say about Galaxy ai.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It is exactly what I look for but with some flaws
on July 13, 2026
Posted by: Polar0012
[This review was collected as part of a promotion.] First let me start with all the amazing features it has, the camera is so good, I love the camera all the colors at the moment of capture an image the possibility of having a good shot of the moon and even the stars, I love that. Second of all is the performance,although is not perfect, it accomplishes very good on a daily basis all it's tasks.
I also love the 120hz display, it makes me feel that is a premium product worth the price.
Galaxy AI is the best AI I have tried compared to other competitor phones. It just works so smooth, fast, and precise at a superior level compared to any other devices, and partnered with Google Gemini, they make the best out of this device whenever I need to find something in the screen, or translate at text in a different language, or even just ask for anything in general, is a life changer.
I also love the personalization on the homescreen, I can put all the apps and widgets anywhere I want, even in the lock screen.
I would love to keep saying good things but as I mentioned in the title, there are some flaws.
Battery life. I really wish the battery would last longer, specially after a year of using the phone every day, I can tell that now it drains faster compared to the firsts days.
Another thing that I did not like much is when I tried my phone for gaming, it heats up quickly and does not give me the performance I would like for a premium product like this.
For last the glitches on apps like YouTube or Instagram. I can't open apps sometimes
I also love the 120hz display, it makes me feel that is a premium product worth the price.
Galaxy AI is the best AI I have tried compared to other competitor phones. It just works so smooth, fast, and precise at a superior level compared to any other devices, and partnered with Google Gemini, they make the best out of this device whenever I need to find something in the screen, or translate at text in a different language, or even just ask for anything in general, is a life changer.
I also love the personalization on the homescreen, I can put all the apps and widgets anywhere I want, even in the lock screen.
I would love to keep saying good things but as I mentioned in the title, there are some flaws.
Battery life. I really wish the battery would last longer, specially after a year of using the phone every day, I can tell that now it drains faster compared to the firsts days.
Another thing that I did not like much is when I tried my phone for gaming, it heats up quickly and does not give me the performance I would like for a premium product like this.
For last the glitches on apps like YouTube or Instagram. I can't open apps sometimes
Value
4
Response from Samsung USBy R&R Team, July 16, 2026
Hi there Polar0012, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are finding features you enjoy using every day. We have provided links to articles to help you maximize the battery life of your device and troubleshoot the apps that are not functioning as intended. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 13, 2026
Posted by: brosn76
[This review was collected as part of a promotion.] Great for daily use. Specs are great. It's snappy and has plenty of space. Wish for SD card slot.
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi Brosn76, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with your device, and finding so many amazing ways to use this device every day. We have provided a link to the Samsung Support Team to assist you if you are in need of storage expansion during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Ever the Same...Better Every Day!
on July 13, 2026
Posted by: JayRyan
from Central Indiana
Expertise:Intermediate
I've never been brand biased like alotta people get about their phones especially... but when I think about it, I SHOULD BE!
My Galaxies have ALWAYS held up well beyond the annual model upgrades--I believe my very first was a S5, but I never genuinely felt as if I was hanging on to an obsolete or inferior product. Just like my S25Ultra still impresses me: never failing to improve in all aspects to the point it's as if im barely still only beginning to know my own best friend! But the advertisers r already telling me it's that time again whenever im ready LOL
My Galaxies have ALWAYS held up well beyond the annual model upgrades--I believe my very first was a S5, but I never genuinely felt as if I was hanging on to an obsolete or inferior product. Just like my S25Ultra still impresses me: never failing to improve in all aspects to the point it's as if im barely still only beginning to know my own best friend! But the advertisers r already telling me it's that time again whenever im ready LOL
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, July 16, 2026
Hi JayRyan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device, that it has held up so well during your usage, and that it feels like there is always something new to discover. We have provided a link to the complete manual to help you with the exploration of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra!
on July 11, 2026
Posted by: KATASTR0PHIC
[This review was collected as part of a promotion.] I love my S25 ultra ! The cameras are just amazing and the screen definition is just as amazing. I have always been a huge Samsung fan. From there devices to refrigerators ! I am always using Galaxy AI. It is so helpful in everything from daily use to all my projects. Thank you Samsung!
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hi there KATASTR0PHIC, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your new device, and that you are finding the display to be beautiful, and that you are finding so many uses for Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful device with superfast performance.
on July 10, 2026
Posted by: Moon2026
[This review was collected as part of a promotion.] Super fast performance in every category. I like the export raw feature in camera for taking photos. The top notch video streaming is one of a kind. I have bought this in black Friday deal. It is a complete value for money. Although the battery backup is a bit less compared to the other elite category phones, the super fast charging feature is awesome. Additionally, Galaxy AI feature makes your user experience smoother.
Value
5
Response from Samsung USBy R&R Team, July 16, 2026
Hey Moon2026, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving your new device, and that you are finding so many amazing ways to use Galaxy AI to streamline daily processes. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US