Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(29,639 Reviews)
Rating breakdown 29,639 reviews
5 Stars
25,386
4 Stars
3,330
3 Stars
575
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Not worth the money at all
on September 8, 2026
Posted by: TRANSAMMAN
[This review was collected as part of a promotion.] The battery when in use burns out quickly.
I let them talk me into front and back protection (of course most expensive) the phone slipped out of my hand and what to you no yes a broken glass for the price and with front and back protection it should've been saved but NOPE OH I font think the cameras take very good pics at all.
I let them talk me into front and back protection (of course most expensive) the phone slipped out of my hand and what to you no yes a broken glass for the price and with front and back protection it should've been saved but NOPE OH I font think the cameras take very good pics at all.
Value
3
Response from Samsung USBy R&R Team, September 11, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand it can be disappointing when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the battery life and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you with any repair options available to you, and assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra: Cut the Weak, Keep the UltraIt’s
on September 8, 2026
Posted by: Leomendoza892
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because it’s the one device that can keep up with every part of my day. From the moment I wake up, it’s already working — handling my messages, schedules, and quick edits for work without slowing down.For streaming, the display hits with insane clarity, making movies and sports feel like I’m watching on a mini theater screen. Gaming is where it really flexes — zero lag, fast response, and graphics that punch way above a phone’s weight class. When I’m switching between apps for work or school, it stays smooth, sharp, and fast, even under pressure.This phone isn’t just a device; it’s the engine behind my daily routine. It handles my entertainment, my productivity, and myentertainment, my productivity, and my downtime all in one place — and that’s exactly why I chose it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing product
on September 8, 2026
Posted by: SamsungLover32
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I wanted a phone that could handle everything I use it for without compromise. The display is incredible for watching movies, YouTube, and sports, and the performance is extremely smooth when switching between apps, browsing, and multitasking.
The camera system is one of my favorite features. Photos are sharp and detailed, and the zoom makes it easy to capture things from a distance. I also use the S Pen for taking quick notes, editing photos, and getting more precise control when using the phone.
Battery life has been great for my everyday use, and the premium design makes the S25 Ultra feel like a true flagship device. I also appreciate having plenty of storage and a large, bright screen.
Overall, the S25 Ultra is an excellent all-around phone for entertainment, photography, productivity, and everyday use. I chose it because I wanted the best combination of performance, camera quality, display, and features—and it has definitely delivered
The camera system is one of my favorite features. Photos are sharp and detailed, and the zoom makes it easy to capture things from a distance. I also use the S Pen for taking quick notes, editing photos, and getting more precise control when using the phone.
Battery life has been great for my everyday use, and the premium design makes the S25 Ultra feel like a true flagship device. I also appreciate having plenty of storage and a large, bright screen.
Overall, the S25 Ultra is an excellent all-around phone for entertainment, photography, productivity, and everyday use. I chose it because I wanted the best combination of performance, camera quality, display, and features—and it has definitely delivered
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra (2025) Devine Purpose
on September 8, 2026
Posted by: MinkAug72
[This review was collected as part of a promotion.] I originally purchased my Galaxy S25 Ultra alongside the Ultra (2025) watch primarily for convenience, using the smartwatch almost exclusively for hands-free communication while completely overlooking its comprehensive suite of health monitoring tools. That changed entirely on August 15, 2025, after a diagnosis of pneumothorax (a collapsed lung). Since then, the Ultra watch has assumed a profoundly significant role in my life; I rely on it daily to monitor blood pressure, pulse, and blood oxygen levels.
Recently, when I experienced sudden lightheadedness and shortness of breath, the watch provided critical real-world data that served as a powerful reminder that I am not invincible. Seeing those metrics forced me to move to a cooler environment, take a mandatory break, and allow my pulse to calm and my blood oxygen to return to normal. In this way, the watch’s health monitoring tools prompted a necessary, life-preserving break—ultimately revealing a divine purpose behind why I chose the Ultra (2025). I foresee myself make the purchase of the Ultra 2 for myself and my mother who is about to turn 82.
Recently, when I experienced sudden lightheadedness and shortness of breath, the watch provided critical real-world data that served as a powerful reminder that I am not invincible. Seeing those metrics forced me to move to a cooler environment, take a mandatory break, and allow my pulse to calm and my blood oxygen to return to normal. In this way, the watch’s health monitoring tools prompted a necessary, life-preserving break—ultimately revealing a divine purpose behind why I chose the Ultra (2025). I foresee myself make the purchase of the Ultra 2 for myself and my mother who is about to turn 82.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works as Intended
on September 8, 2026
Posted by: MonkeyButt
[This review was collected as part of a promotion.] My Galaxy is mainly used for calls, texts, emails, social media on occasion, banking, and games. Once in a while I have to restart my phone as a last resort when other troubleshooting efforts don't work. The storage capacity is not sufficient for someone who uses a lot of apps or plays a lot of games. I haven't had any issues and my phone works great for my personal and professional needs as required.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 8, 2026
Posted by: Joejo92
[This review was collected as part of a promotion.] My S25 Ultra has been one of the best phones I chose. Other than not being able to use the S pen like before it's still good. The quality, the sound, the audio work very well and I love the zooming in on something that's far away when taking pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on September 8, 2026
Posted by: ChiefBeef
[This review was collected as part of a promotion.] I chose this phone since it was the newest galaxy at the time. Ive been using the s series since I first got a phone. Great features, reliable, and consistent. Cant go wrong with a galaxy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone!
on September 8, 2026
Posted by: MamaChris
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra! It’s an incredible phone from top to bottom. The display is gorgeous, the performance is incredibly fast, and the camera takes amazing photos and videos. Everything feels smooth and responsive, and the battery life is excellent for getting through a busy day.
The S Pen is also a fantastic feature and makes it so easy to take notes, edit photos, and get things done. The phone feels premium, powerful, and packed with features without sacrificing ease of use.
Overall, the Galaxy S25 Ultra is an outstanding phone. It has everything I want in a smartphone and then some. I highly recommend it to anyone looking for a powerful, high-end phone!
Value
5
Written by a customer while visiting Samsung US