Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Commuter Series for Galaxy Note20 Ultra 5G - Black
Average customer rating
3.7 out of 5
3.7
(35 Reviews)
Open Ratings Snapshot
Rating breakdown 35 reviews
5 Stars
17
4 Stars
4
3 Stars
5
2 Stars
6
1 Star
3
59%of customers recommend this product. 
(
19 out of 32
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Commuter Series for Galaxy Note20 Ultra 5G - Black
Customer Rating
5 out of 5
5
Very Nice Case
on January 17, 2022
Posted by: KD11
Bought this in the pink color so that I could see my new phone inside my dark handbag. It is great and fits just fine, in stark contrast to what others have said about the fit. Importantly, it is light weight, so my phone is not unnecessarily heavy. The dark pink material is more spongy/flexible than the light pink part, but I suspect that is why it absorbs the impact well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Loose fit
on March 20, 2022
Posted by: Demont
Verified Purchase:Yes
Does not fit phone snugg, volume part of the rubber is hanging loose.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 21, 2022
We're sorry to hear and see that your current Commuter Series Case is struggling to provide a secure fit for your Note20 Ultra 5G. The good news is, we've got an awesome warranty that will help cinch things down with a brand-new replacement!

Just ping our handy Otters through the link below or at 1-855-688-7269 and we'll be glad to help smooth this all out in a hurry.

https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good Case - Not a Great Case
on August 27, 2020
Posted by: Packerman8
Verified Purchase:Yes
Otterbox cases have always been in the best in my opinion but this case isn't the best case that I have ever owned from Otterbox. In the upper right of the phone, I have a little gap and no matter what I do with the case, It won't go tight against the phone. I don't think it will cause any issues as far as the protection goes but it is not fighting as tight as an otterbox case usually does.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it
on September 25, 2020
Posted by: Natasha
Verified Purchase:Yes
I love Otter box. Always a great product. Worth the money.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on December 30, 2020
Posted by: Opalw
Verified Purchase:Yes
I love this case. Looks very nice and protects well
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Does the job
on February 10, 2021
Posted by: James L
I bought this case about 3 months ago and it definitely does its job. The rubber is a little loose at the volume and power buttons, but that's to be expected for a quality rubber that's going to absorb impacts. What kind of bothered me was the fact I've never dropped the phone, haven't abused it in any way, and the little plastic piece that sits on top of the rubber flap at the charging port broke 2 weeks after I bought it. I've dealt with it for awhile now and have tried to find a way to file a warranty claim, but the warranty page doesn't list this phone for product selection! Hopefully somebody keeps an eye on this page and its reviews so they can relay this: coming from an engineer, strengthen that little plastic piece on these cases for further batches! It's the little things, ya know..
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , February 12, 2021
Hey, James!

We're sorry to hear about the damage to your Commuter Series case! That's certainly unusual, and we'll be sure to let our engineers know about your experience. We appreciate your feedback about our warranty page, and we'll pass this up the ladder! In the meantime, we have a great team of Customer Service Otters who would be happy to get you taken care of. Please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Perfect Case
on February 12, 2021
Posted by: MzKie
Verified Purchase:Yes
I bought my case almost a month ago and it's great. It is very durable and cute.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not happy
on June 4, 2021
Posted by: Unhappy customers
Verified Purchase:Yes
Bought my case almost month now and the first drop I got. The case As damaged. I don't like the over design of the case. Don't feel it can take impact from a fall.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 7, 2021
Hi there!

We're sorry to hear about the damage to your Commuter Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so if you reach out to us at 1-855-688-7269, we can get you a replacement case.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Showing 9-16 of 35 results 
<< 1 2 3 4 5 >>