Customer reviews from snowjoe.com
Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue
Average customer rating
3.8
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
13
4 Stars
6
3 Stars
1
2 Stars
3
1 Star
4
Customer Reviews for Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue
Customer Rating
1
Very weak
on May 5, 2021
Posted by: Anonymous
from Algonquin Illinois
The build quality is substandard at best. I cut my yard down to 1 inch and this had issues cutting to the lowest setting. Like the previous reviews the smallest piece of anything stopped the reel immediately and a file was needed on the bed knife.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 23, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Disappointed! Cannot handle .6 inch height cut!
on April 29, 2021
Posted by: JordanA
I specifically purchased this product because it had the ability to drop height down to .6 inches. What a disappointment. I would like to think SunJoe tests their products before releasing to the market because this product doesn't have the engine strength to cut at .6. The mower constantly dies/stops as you try to push it at this height. If you want to cut higher than you might have a chance.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 21, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
2
Going back to rotary mower
on April 26, 2021
Posted by: Jason V
from NC
I planned to use this on my bermuda front lawn. So far, Ive used it 3 times. THis thing cannot handle even the smallest pieces of mulch and sticks that make their way into the yard. It will lock up and you have to stop, take the key out, remove object and then most times you have to file down the blade because it gets bent and hits the guard and will not turn. Too much trouble for me. It also doesn't cut weeds at all. I don't have a lot but it still looks bad when the weeds are still tall and the grass is cut. The grass it does cut looks good, but its not worth the hassle. I asked for a return after 45 days, but was told 30 days was their policy. Should've gotten it from the box store instead. Now I'm stuck with it...
If you have a yard with no weeds and no weeds or obstacles to get caught, it will work for you.
If you have a yard with no weeds and no weeds or obstacles to get caught, it will work for you.
Written by a customer while visiting snowjoe.com