Customer reviews from snowjoe.com
Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue
Average customer rating
3.7
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
11
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
4
Customer Reviews for Snow Joe - 24-Volt 15-Inch Push Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Blue
Customer Rating
2
Too weak
on May 26, 2026
Posted by: Not suitable thick lawn
from Mass
Will not cut thick grass, stalls constantly and eventually drive gear stripped. Would be great if a little stronger.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 26, 2026
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for your experience with the Sun Joe Cordless Push Reel Mower, as this is not the level of service or product performance that we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. We understand how frustrating it must have been to experience constant stalling and issues with the drive gear, especially when handling thicker grass. Please know that your comments will be shared with our team for future product and service improvements.
Once again, we sincerely apologize for the inconvenience caused. If there is anything further we can assist you with, please feel free to contact us through our toll-free number at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for your experience with the Sun Joe Cordless Push Reel Mower, as this is not the level of service or product performance that we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. We understand how frustrating it must have been to experience constant stalling and issues with the drive gear, especially when handling thicker grass. Please know that your comments will be shared with our team for future product and service improvements.
Once again, we sincerely apologize for the inconvenience caused. If there is anything further we can assist you with, please feel free to contact us through our toll-free number at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Exceptional product.
on May 6, 2026
Posted by: Sun Joe Reel Ion Max
from St. Augustine Beach, Florida
Push powered reel mowers blades slowdown, when you slow your push. This causes uneven cutting and stripes the grass, a bad look. Not this machine, the Sun Joe ion max keeps the blades spinning at high rpm’s for a really nice cut. This unit is perfect for my small Bermuda yard. The bagger is awesome too.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 8, 2026
Dear Valued Customer,
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that the Sun Joe Cordless Push Reel Mower has delivered an exceptional mowing experience for your Bermuda yard.
It’s great to know that you’ve noticed the consistent blade speed, even when adjusting your pace. Maintaining high RPM performance is designed to help ensure a clean, uniform cut, and we’re glad it has made a noticeable difference in preventing uneven cutting or striping issues commonly seen with traditional push reel mowers.
We’re also pleased to hear that the unit is performing well for your lawn size and that you’re satisfied with the bagging system. Your feedback highlights exactly the type of performance and convenience we aim to deliver with this product.
We truly appreciate you sharing your experience, and we’re happy the mower is meeting your expectations.
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that the Sun Joe Cordless Push Reel Mower has delivered an exceptional mowing experience for your Bermuda yard.
It’s great to know that you’ve noticed the consistent blade speed, even when adjusting your pace. Maintaining high RPM performance is designed to help ensure a clean, uniform cut, and we’re glad it has made a noticeable difference in preventing uneven cutting or striping issues commonly seen with traditional push reel mowers.
We’re also pleased to hear that the unit is performing well for your lawn size and that you’re satisfied with the bagging system. Your feedback highlights exactly the type of performance and convenience we aim to deliver with this product.
We truly appreciate you sharing your experience, and we’re happy the mower is meeting your expectations.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Good
on February 27, 2026
Posted by: Ab Mat
from Texas
This is good. If you can make a wider one with dual batteries like the snow blower, that'll be amazing.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, March 2, 2026
Dear Valued Customer,
Thank you for your positive feedback and for sharing your suggestion regarding the Sun Joe Push Reel Mower. We’re glad to hear that you’re enjoying your mower!
We appreciate your idea about a wider model with dual batteries similar to the snow blower. Feedback like yours helps us identify opportunities for product innovation and improvement, and we will be sure to share your suggestion with our product development team.
Thank you again for taking the time to provide your input. We value your support and look forward to bringing you more products that meet your needs in the future.
Thank you for your positive feedback and for sharing your suggestion regarding the Sun Joe Push Reel Mower. We’re glad to hear that you’re enjoying your mower!
We appreciate your idea about a wider model with dual batteries similar to the snow blower. Feedback like yours helps us identify opportunities for product innovation and improvement, and we will be sure to share your suggestion with our product development team.
Thank you again for taking the time to provide your input. We value your support and look forward to bringing you more products that meet your needs in the future.
Written by a customer while visiting snowjoe.com
Customer Rating
5
on February 21, 2026
Posted by: Alexef
Products works great. I dont know why everyone else has issues
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 23, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with the Sun Joe Reel Mower. We’re delighted to hear that the product is working well for you and meeting your expectations. At Shop Joe, we strive to deliver high-quality products that make lawn care easier and more efficient, and it’s always encouraging to hear when our customers have a positive experience.
We truly value your feedback, as it helps us continue to improve our products and services. Should you have any questions, need assistance, or want tips to get the most out of your mower, please don’t hesitate to contact our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you again for choosing Shop Joe. We appreciate your support and hope you continue to enjoy your mower!
Thank you for taking the time to share your experience with the Sun Joe Reel Mower. We’re delighted to hear that the product is working well for you and meeting your expectations. At Shop Joe, we strive to deliver high-quality products that make lawn care easier and more efficient, and it’s always encouraging to hear when our customers have a positive experience.
We truly value your feedback, as it helps us continue to improve our products and services. Should you have any questions, need assistance, or want tips to get the most out of your mower, please don’t hesitate to contact our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you again for choosing Shop Joe. We appreciate your support and hope you continue to enjoy your mower!
Written by a customer while visiting snowjoe.com
Customer Rating
4
Love the Ease of use, Battery life, My Lawn
on June 4, 2025
Posted by: Smooth Operator
from Tennessee
I bought this mower to cut my front yard. After the first cut, which was really nice, I extended to my back yard after purchasing an additional battery. My yard is fairly big, I'm on a corner lot. I have quickly upped my game. I am cutting on the lowest setting and my yard looks like a golf course. Not sure about the other reviews, my 2 batteries are more than enough to finish my yard with 2 bars to spare. As far as streaking, like any mower, you have to overlap your cuts or cut in different directions. Love it so far, I hope it lasts through the summer
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 5, 2025
Dear Valued Customer,
Thank you so much for sharing your experience with the Sun Joe 24V-CRLM15 Cordless Lawn Mower!
We're thrilled to hear that you've been enjoying the ease of use, battery performance, and the fantastic results on your lawn. It's great to know that the mower is handling your corner lot with ease—especially with the upgraded dual-battery setup. Achieving that “golf course” look on the lowest setting is exactly the kind of performance we aim for!
We also appreciate your note regarding streaking and are glad to hear you're not experiencing any issues. Every yard and mowing pattern is unique, and it’s great to hear that your mower is exceeding expectations.
Thanks again for choosing Shop Joe and for leveling up your lawn game with us. If you ever need tips or support, don’t hesitate to reach out!
Thank you so much for sharing your experience with the Sun Joe 24V-CRLM15 Cordless Lawn Mower!
We're thrilled to hear that you've been enjoying the ease of use, battery performance, and the fantastic results on your lawn. It's great to know that the mower is handling your corner lot with ease—especially with the upgraded dual-battery setup. Achieving that “golf course” look on the lowest setting is exactly the kind of performance we aim for!
We also appreciate your note regarding streaking and are glad to hear you're not experiencing any issues. Every yard and mowing pattern is unique, and it’s great to hear that your mower is exceeding expectations.
Thanks again for choosing Shop Joe and for leveling up your lawn game with us. If you ever need tips or support, don’t hesitate to reach out!
Written by a customer while visiting snowjoe.com
Customer Rating
3
Broken reel
on April 5, 2025
Posted by: Broken reel
from Texas
Just started using my 24V-CRLM15 about a month or so ago and the reel has broken. Took a good look at it and doesn’t seem to be repairable. Which I hope isn’t the case. Searched the website/ other sites and could find a replacement reel.
Yes it got caught on some mulch a couple of times but nothing that should have cased it to break the way it did.
Love using this machine as it cuts the grass nice and short. Any suggestions sun joe?
Yes it got caught on some mulch a couple of times but nothing that should have cased it to break the way it did.
Love using this machine as it cuts the grass nice and short. Any suggestions sun joe?
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, April 11, 2025
Hello John,
Thank you for your detailed feedback, and we sincerely apologize for the issue you've encountered with your 24V-CRLM15. We’re glad to hear that you’ve been enjoying the performance of the mower, but we understand how frustrating it must be to have the reel break so soon.
Please know that we stand behind our products and offer a standard warranty to support our customers. If the part is not replaceable or currently out of stock, we’d still be more than happy to explore possible options for you.
We encourage you to reach out to our Customer Service team at 866-225-9723 (available 10am to 6pm EST, 7 days a week) with your proof of purchase, and we’ll do our best to assist you further.
Thank you again for bringing this to our attention—we're here to help!
Thank you for your detailed feedback, and we sincerely apologize for the issue you've encountered with your 24V-CRLM15. We’re glad to hear that you’ve been enjoying the performance of the mower, but we understand how frustrating it must be to have the reel break so soon.
Please know that we stand behind our products and offer a standard warranty to support our customers. If the part is not replaceable or currently out of stock, we’d still be more than happy to explore possible options for you.
We encourage you to reach out to our Customer Service team at 866-225-9723 (available 10am to 6pm EST, 7 days a week) with your proof of purchase, and we’ll do our best to assist you further.
Thank you again for bringing this to our attention—we're here to help!
Written by a customer while visiting snowjoe.com
Customer Rating
4
Needs More Blades
on March 25, 2025
Posted by: Brian B123
from Fort Worth, TX
Had my yard leveled last year and this does great at 0.6". I only with you had an upgrade available for a 7-blade drum for an even better cut.
Written by a customer while visiting snowjoe.com
Customer Rating
1
How am I supposed to fix this
on May 25, 2024
Posted by: Anonymous
Blades stuck against the frame and will not rotate.
Written by a customer while visiting snowjoe.com