Customer reviews from Samsung US
Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Average customer rating
4.6
(752 Reviews)
Rating breakdown 752 reviews
5 Stars
545
4 Stars
148
3 Stars
33
2 Stars
12
1 Star
14
75%of customers recommend this product.
(
70 out of
93)
Customer Reviews for Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Customer Rating
4
Has great WiFi apps works smoothly.
on February 20, 2024
Posted by: JimH
from Plainville Ct
This Samsung tv works Great I thought it would be to big for the bedroom for my old tv was 32inch Samsung .
Fits perfectly
Fits perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
N
on February 21, 2024
Posted by: Nath
from Greensboro NC
You tube app not really good
And this tv take WiFi slow.
And this tv take WiFi slow.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Advisor, February 21, 2024
Hi Nath,
We appreciate your feedback on the Samsung CU7000 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi being slow and the YouTube app not performing well. Please try the below troubleshooting steps to help resolve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the Samsung CU7000 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi being slow and the YouTube app not performing well. Please try the below troubleshooting steps to help resolve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Sound going out.
on February 21, 2024
Posted by: Timmskmw
from NC
Bought this TV about 8 months ago and the sound has started going out, not sure what is going on. Waiting for Samsung to verify my warranty so I can get it fixed but it seems way too early for something to go wrong with it. Otherwise a great TV.
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 21, 2024
Hi Timmskmw,
We appreciate your review and for letting us know you are experiencing sound issues with your CU7000 TV. While you wait for Samsung service, you may want to try the below troubleshooting steps.
First, you may want to ensure you are running the latest Firmware. Go to Settings> Support> Software Update. You can easily update from there.
Next, we recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test.
I hope your issue is resolved quickly. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your review and for letting us know you are experiencing sound issues with your CU7000 TV. While you wait for Samsung service, you may want to try the below troubleshooting steps.
First, you may want to ensure you are running the latest Firmware. Go to Settings> Support> Software Update. You can easily update from there.
Next, we recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test.
I hope your issue is resolved quickly. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture, awkward remote control
on February 21, 2024
Posted by: Mike
from West Hartford, CT. 06117
bought this to replace a samsung tv that i bought in about 2007. great picture, very clear and bright. the remote and the navigation is a bit awkward, the remote's functions are not at all obvious and require a certain amount of experimentation. i run the sound through my stereo system and needed to get an adaptor to convert the optical signal to an analogue one, but once i did that it was fine. the tv speakers are pretty bad.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV -Good Price
on February 21, 2024
Posted by: Slick D
from North Dakota
I've now had this TV for several weeks and seems to have a good picture and fair sound quality from the built in speakers.I also have it hooked to Samsung sound bar (5.1) and the TV can send Athmos decoding to the sound bar through E-ARC HDMI. For the price , this is all the TV most people will need.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features are great
on February 21, 2024
Posted by: sassy girl
from Methuen, MA
Very happy with Samsung smart tv, viewing size is perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung TV's
on February 22, 2024
Posted by: Crush
from St George, Utah
Sets up easily and is amazing. Have 2 other Samsung TV's and the one I replaced was over 9 years old and still going strong.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote difficult to use.
on February 23, 2024
Posted by: Coev
It was not intuitive to push the volume and channel buttons for changing from the side rather than the top. The rep kept using the word toggle instead of push which did not make sense on a remote. Vocabulary is still an issue between generations and different first languages. Please add the word PUSH to instructions.
Response from Samsung USBy Samsung Advisor, February 23, 2024
Hi Coev,
We appreciate your review of the CU7000 TV Remote. Please know your feedback is important to us and will be shared with our internal teams.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the CU7000 TV Remote. Please know your feedback is important to us and will be shared with our internal teams.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US