Customer reviews from Samsung US
Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Average customer rating
4.6
(752 Reviews)
Rating breakdown 752 reviews
5 Stars
545
4 Stars
148
3 Stars
33
2 Stars
12
1 Star
14
75%of customers recommend this product.
(
70 out of
93)
Customer Reviews for Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Customer Rating
3
Crappy remote
on February 5, 2024
Posted by: Dean
Overall, it's pretty good. The picture quality is good. My three stars is based upon the very limited remote function. They need a bigger and more expensive remote to make this a five star TV.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, February 6, 2024
Hi Dean,
Thank you for your feedback on the CU7000 TV remote. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear.
To learn more about the functions of your remote directly from your TV, go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for your feedback on the CU7000 TV remote. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust the volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear.
To learn more about the functions of your remote directly from your TV, go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Poor sound
on February 6, 2024
Posted by: RodA
The sound on my 65 inch Samsung CU70000 is not great constantly goes down when you change channels. Can’t get it to work even with a Samsung sound bar.
Response from Samsung USBy Samsung Advisor, February 6, 2024
Hi RodA,
I apologize for the inconvenience you have had with the inconsistent sound volume on your CU7000 TV. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
When connecting your TV to a Samsung Soundbar, please ensure these settings are on correctly.
1) Set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
2) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
I apologize for the inconvenience you have had with the inconsistent sound volume on your CU7000 TV. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
When connecting your TV to a Samsung Soundbar, please ensure these settings are on correctly.
1) Set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
2) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV
on February 7, 2024
Posted by: BMP1
Very nice TV, good size and picture. It's nice all streaming options available.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great value !
on February 13, 2024
Posted by: Beno
Very happy with tv , especially the free Samsung channels that are with tv great product!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 15, 2024
Posted by: Cgjs
Love the TV!! Disappointed in the very small remote, hard to use when searching on the Internet and other things. Is there an upgrade for this TV?
Response from Samsung USBy Samsung Advisor, February 17, 2024
Hi Cgjs,
We appreciate your feedback and are happy to hear you are enjoying your CU7000 TV. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else!
You can also control your television with your Android or Apple device via the SmartThings App. Simply download the app, sign in to your Samsung account, and connect your TV!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
We appreciate your feedback and are happy to hear you are enjoying your CU7000 TV. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else!
You can also control your television with your Android or Apple device via the SmartThings App. Simply download the app, sign in to your Samsung account, and connect your TV!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 16, 2024
Posted by: Dan S
TV is awesome. Got it about a month ago and have been more than satisfied. Sound quality is outstanding and so is the picture quality. Well worth the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 18, 2024
Posted by: Joseph
Great picture easy to set up is a great addition for our TV viewing glad we gave it a try
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on February 19, 2024
Posted by: Danny
from Troy, mi
Great picture quality
I use a sound bar so I’m not sure what to say about the sound
I use a sound bar so I’m not sure what to say about the sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US