Customer reviews from Samsung US
Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Average customer rating
4.6
(752 Reviews)
Rating breakdown 752 reviews
5 Stars
545
4 Stars
148
3 Stars
33
2 Stars
12
1 Star
14
75%of customers recommend this product.
(
70 out of
93)
Customer Reviews for Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Customer Rating
5
Amazing Quality
on August 12, 2023
Posted by: Girduncer
[This review was collected as part of a promotion.] Can't believe the picture quality, so amazing. It also has been a reduction in my electrics bill. I replaced an old plasma TV and I'm so glad that I did best purchase I've ever made. Will definitely come back to purchase my next TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great decision purchasing this TV!
on August 12, 2023
Posted by: ArizonaAnnie
Am still in the learning phase about the many features this TV offers! The picture is clear and colors are vibrant. I appreciated having a virtual assistant within the TV unit. Samsung has a helpdesk number and the gentleman at the other end of the phone was patient and extremely helpful answering my question.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A good Product for a Good Price! Samsung's 👑
on August 13, 2023
Posted by: Zopigrafy
[This review was collected as part of a promotion.] I use it for many things but more for videogames and homework like a monitor, if i can say something bad, well, i can't do it because there's nothing wrong about this TV, the colors, the sound( OMG), and the UI, everything is very different and good in comparison with other companies model's
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great price
on August 13, 2023
Posted by: Seajay
The TV reception is wonderful. The legs are very cheap at the TV has to be secured or at wobbles. The remote is so tiny. It's so hard to figure it out, especially with you have big hands. The volume is not the best. We have to have it up on 100% on watching movies.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 14, 2023
Hi Seajay,
Thank you for your review of the Samsung CU7000D. Please know that the TV stand was solidly designed and extensively tested for stability.
Please be sure that your TV's legs are on correctly "R" on the right. "L" on the left. The legs will slant outwards towards the edges of the TV. When the legs are inserted into the correct holes in the proper direction, you will hear a "click" when they are inserted all the way.
If you are experiencing issues with low volume, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your review of the Samsung CU7000D. Please know that the TV stand was solidly designed and extensively tested for stability.
Please be sure that your TV's legs are on correctly "R" on the right. "L" on the left. The legs will slant outwards towards the edges of the TV. When the legs are inserted into the correct holes in the proper direction, you will hear a "click" when they are inserted all the way.
If you are experiencing issues with low volume, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Picture was good, but that was about it
on August 19, 2023
Posted by: PC Medic
Picture was excellent and plenty of apps to choose fromso thought this would be the perfect set for the bedroom. Unfortunately, very poor quality low featured remote is included. Easy enough, as we have other Samsung sets in the house. That did not help with the slow responding and clunky menu system or the very bad sound quality. Ended up returning.
Features
5
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 21, 2023
Hi PC Medic,
I’m sorry to hear that the sound quality and user interface of Samsung’s CU7000D TV were not on par with your expectations. We’re always here to help, and if given the chance, we could have assisted in providing adjustments that may have improved your experience.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
I’m sorry to hear that the sound quality and user interface of Samsung’s CU7000D TV were not on par with your expectations. We’re always here to help, and if given the chance, we could have assisted in providing adjustments that may have improved your experience.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Ok picture quality, not so great sound
on August 24, 2023
Posted by: Kittykat
Not great not bad tv, middle ground quality all around. Little slow as well using the home menu. Quality aligns with price.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 24, 2023
Hi Kittykat,
We appreciate your feedback on the quality of the CU7000 TV. I have a few recommendations which may improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need help with settings or have any questions, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the quality of the CU7000 TV. I have a few recommendations which may improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need help with settings or have any questions, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great Picture
on August 26, 2023
Posted by: Jimbo
from Washington
The TV itself is great. Picture and colors are very good. The remote is the problem. Would prefer a remote that has numbers & letters (like our other Samsung tvs) on it to easily enter user & password information.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, August 29, 2023
Hi Jimbo,
Thank you for your feedback on the CU7000 TV remote; please know your review will be shared with our internal design teams.
If you do not prefer to use the provided Samsung remote, the TV is compatible with other universal remotes, or there are Samsung remotes available for purchase that have letters and numbers, as you mentioned. You can also use your Android or Apple device as a remote via the Smartthings App.
If you ever have questions or need any help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for your feedback on the CU7000 TV remote; please know your review will be shared with our internal design teams.
If you do not prefer to use the provided Samsung remote, the TV is compatible with other universal remotes, or there are Samsung remotes available for purchase that have letters and numbers, as you mentioned. You can also use your Android or Apple device as a remote via the Smartthings App.
If you ever have questions or need any help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great except sound quality
on August 31, 2023
Posted by: Bbq dad
from San Diego CA
Great picture quality. Easy remote to use, very easy set up. Only downside is the speakers are lacking bad. You will definitely need a sound bar or to hook it up to a entertainment center.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US