Customer reviews from Samsung US
Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Average customer rating
4.6
(752 Reviews)
Rating breakdown 752 reviews
5 Stars
545
4 Stars
148
3 Stars
33
2 Stars
12
1 Star
14
75%of customers recommend this product.
(
70 out of
93)
Customer Reviews for Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Customer Rating
4
Great TV but the remote sucks
on June 27, 2023
Posted by: Pjsam
from Venice CA
I love the TV but the remote sucks. Great display. Great app. I need to buy the older remote that came with my other Samsung TV.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy
on June 28, 2023
Posted by: Mlou
Very happy with the TV. Picture is clear and sharp. I’m not impressed with the remote. Changing channels is not as easy as I would like. Also took me a while to figure out how to control the volume.
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible sound
on June 28, 2023
Posted by: Akjr
from Virginia
It wasn't easy to set up and the sound quality is terrible. This tv should be sold with a sound bar. In addition there was no manual so I could see how to connect dvd or sound bar
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2023
Hi Akjr,
Thank you for purchasing Samsung's CU7000D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
You can choose from various Sound Modes that may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ then select your model and topic.
2. Register a Product: For access to easy support, convenient opt-in to special promos and offers, faster troubleshooting, and quick notification of system updates.
3. Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing Samsung's CU7000D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
You can choose from various Sound Modes that may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ then select your model and topic.
2. Register a Product: For access to easy support, convenient opt-in to special promos and offers, faster troubleshooting, and quick notification of system updates.
3. Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
New TV
on June 28, 2023
Posted by: Worko
from Florida
I bought it earlier this month and I am happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible audio
on June 29, 2023
Posted by: Nick
from Michigan
I bought this TV based on previous success with Samsung products that I’ve owned. This TV did not measure up. The colors occasionally did not blend in a natural way leaving wavy blobs. This was minimal but still annoying. The biggest problem was the audio. I’m not sure if there was a defect or this is just the way the sound was. It was muffled and “clipped” even at low volumes. I returned this TV to the store and bought a different brand.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, June 30, 2023
Hi Nick,
I’m sorry to hear the picture, and sound quality of Samsung’s CU7000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
I’m sorry to hear the picture, and sound quality of Samsung’s CU7000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected
on June 30, 2023
Posted by: Mina
Bought this about a month ago and the pictures OK I had to buy sound bar for better volume and the set up was not all that easy. Every time I turn the TV on it says no signal so I have to use that little remote to move up to Samsung plus watch that for a second and then go to HDMI switch to that and then my TV comes on. What a pain.
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, July 3, 2023
Hi Mina,
We appreciate your feedback on the CU7000 TV. Please know we are here to help you. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the CU7000 TV. Please know we are here to help you. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Bang for the buck
on July 3, 2023
Posted by: H311blade
[This review was collected as part of a promotion.] The TV is pretty good for the price. I would like to say this is not perfect. Blacks are gray and there is off axis at the sides. This would mean that seeing it from the side would produce gray color. But hey you can't ask for more at this price point. Just wish samsung os is better with the remote navigation.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied Beyond Expectations!
on July 3, 2023
Posted by: Hope
from Oakland, CA
Mt daughter set my new tv up and was able to use it while she was visiting. She was really impressed with the responsiveness of the tv in general! She's now actually considering buying same model. I love the picture quality and the sound is crisp!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US