Customer reviews from Samsung US
Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Average customer rating
4.6
(752 Reviews)
Rating breakdown 752 reviews
5 Stars
545
4 Stars
148
3 Stars
33
2 Stars
12
1 Star
14
75%of customers recommend this product.
(
70 out of
93)
Customer Reviews for Samsung - Galaxy Book4 15.6" FHD Business Laptop,Intel Core 7 150U,16GB RAM,1TB,Backlit Keyboard,Win 11 Pro - Silver
Customer Rating
3
problems with apps
on June 13, 2023
Posted by: markl44
this is my second CU7000D ... I returned the first because of a problem with apps...this has the same problem
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, June 14, 2023
Hi markl44,
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on June 19, 2023
Posted by: Elmo
from North Carolina
Bought this tv about a month ago and so happy I did. Was looking at another tv but it was three times as expensive. I was concerned about the sound but I have a sound bar sounds great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied purchase!
on June 21, 2023
Posted by: Pianoman
from Las Cruces, NM
This product is great! Absolutely the best clarity of any television I have ever purchased. One thing: don't worry about the stands. They may look a bit flimsy but they do a good job.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality built in.
on June 22, 2023
Posted by: Luis
from Arizona
Bought and shipped to my home. Easy setup, quality product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Quality
on June 23, 2023
Posted by: Mandy
from NC
I am very happy with the ease to set the TV up. The picture quality is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
TV volume is seriously lacking.
on June 26, 2023
Posted by: Linda
from Los Ángeles
It’s a great Tv EXCEPT the sound. At 100 (the highest volume) it’s not loud enough for certain things… movies. I am considering returning the TV because of this issue. Btw… I am NOT hard of hearing orca senior citizen who blasts their TV.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, June 27, 2023
Hi Linda,
Thank you for sharing your experience with low volume on the CU7000 TV. I have a few recommendations that should help. There are several volume features you can adjust, which I have put below for you to troubleshoot.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume on the CU7000 TV. I have a few recommendations that should help. There are several volume features you can adjust, which I have put below for you to troubleshoot.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Not great
on June 27, 2023
Posted by: Perry
i like samsung tv’s but this particular one keeps loosing connection with the apps on the tv, it will show error messages then the app stops playing, unplugging the tv helps but it will start all over again. my latest software is updated, it’s not my wi-fi fiber optic, i had to plug in my roku stick and use that with no problem.
Features
5
Performance
2
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, Samsung Brand Ambassador, June 27, 2023
Hi Perry,
We appreciate your feedback on the Samsung CU7000D TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV. Please know we are here to help.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, I recommend running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I also recommend the following for Wi-Fi connectivity issues:
Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
We appreciate your feedback on the Samsung CU7000D TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV. Please know we are here to help.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, I recommend running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I also recommend the following for Wi-Fi connectivity issues:
Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for streaming and an incredible picture
on June 27, 2023
Posted by: SamJim
from The District
Got this TV about three weeks ago. Picture is great. For the price point, you cannot beat the picture and the size. Have all Samsung and one LG. Thought I wanted to move away from Samsung, but between this and the LG, I’ll stay with Samsung. Great simplified remote and Samsung has great tv channels to watch if you’re streaming. I’m doing all streaming now and this TV is perfect for it. Couldn’t be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US