Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
303
4 Stars
61
3 Stars
11
2 Stars
3
1 Star
9
91%of customers recommend this product.
(
72 out of
79)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Customer Rating
4
Ultra Slim Atmos
on May 10, 2025
Posted by: Slimjim
[This review was collected as part of a promotion.] I use my ultra slim during my gaming it gaves the best sound u can control the sound that being put out we love it excellent for movie gaming party and more
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great looking, sound lacking.
on June 5, 2025
Posted by: BeachSoundGuy
[This review was collected as part of a promotion.] The soundbar is my main source of audio in a relatively small open concept living room/kitchen space. The smaller, low profile footprint of the soundbar is great, but I’m unfortunately very underwhelmed by the performance of the product. Based on the product info online and various reviews online, I was expecting “bigger” sound. Especially for the price. A few issues: WiFi connectivity is not great. I can get it to connect, but it won’t stay connected. I want to use the Q Symphony feature, but it won’t stay connected. I’ve switched to Bluetooth. Second, the SOUND: it’s clear, it’s better than the TV, but I was really hoping for fuller, bigger sound - better, punchier bass. I’ve tried adjusting settings but even after doing that, the results are lackluster. The subwoofer is on the smaller side and the drivers on the soundbar are small due to the smaller profile, so I guess I should have known better.
Value
3
Response from Samsung USBy Samsung Solutions, June 6, 2025
BeachSoundGuy,
Thank you for taking a moment to review the Samsung HW-S801D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-S801D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly Good
on June 29, 2025
Posted by: Rags4671
[This review was collected as part of a promotion.] I was a bit skeptical initially about the size vs the quality Samsung is promising. But I was blown away when I tried this sound bar. Clear sounds and the surround works really well. And of course, looks amazing on the wall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gives you realistic sound just like the theater
on August 28, 2025
Posted by: Granny
[This review was collected as part of a promotion.] Purchased to connect to TV . Sounds just like you're sitting in a movie theater !! Kids use almost daily while gaming because the audio affects makes everything more realistic. Enjoy streaming music with also!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Better than I thought
on August 30, 2025
Posted by: Blacklist
[This review was collected as part of a promotion.] I use this for my gaming and some movies. On the gaming side, the sound for Counter Strike Source was impressive. To be able to hear people walking up helps!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung reliability with quality expected
on September 1, 2025
Posted by: Hutchinson
[This review was collected as part of a promotion.] This might be a premium Samsung product but like all Samsung products I've owned it's worth the investment if you want a quality at home theater like experience. I admit I'm a bit of a Samsung fan boy but they earned my business and kept it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top quality sound. Durable
on October 13, 2025
Posted by: Kimberley
[This review was collected as part of a promotion.] Durable, beautiful sound, rich base and depth, and sleek.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
constantly disconnects from my Samsung TV
on October 14, 2025
Posted by: cbock7777
[This review was collected as part of a promotion.] I'm beyond frustrated with having to cycle through my audio connections 10+times during a 1 hour show
Value
1
Response from Samsung USBy Samsung Solutions, October 14, 2025
Hello cbock7777,
We appreciate you taking a few moments to review the HW-S801D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
We appreciate you taking a few moments to review the HW-S801D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US