Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
303
4 Stars
61
3 Stars
11
2 Stars
3
1 Star
9
91%of customers recommend this product.
(
72 out of
79)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Customer Rating
5
Extremely slim and easy to setup. Great sound.
on September 16, 2024
Posted by: apostle
Terrific sound from such a small unit. Setup was fast and easy. Crazy how slim this thing is, almost disappears and unnoticeable. Wireless connection with the subwoofer is seamless and simple. Currently using it paired with a frame tv. Very pleased with the system.
Cable length for the power cable could have been a bit longer for my particular installation, surprised it was as short as it was. Also odd decision to have the cable connection run outward from the rear side rather than toward the center, meaning you have to curve them around to get them back to the center of the device for routing to tv and power.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Sound
on September 22, 2025
Posted by: CHiTwn
from Illinois
Easy set-up and the sound really jumps when paired with my new OLED S90.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sounds great and interfaces well with Frame Pro
on April 27, 2026
Posted by: GSReview
[This review was collected as part of a promotion.] Unit was very easy to connect. Would like to have midline adjustment and not require ARC connection for audio option with Frame
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on June 27, 2024
Posted by: SamsungJunkie
[This review was collected as part of a promotion.] The soundbar is the perfect fit for our house. It is very sleek and fit wonderfly on our table. The sound is clear and with a large range in volume.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Packs a punch!
on October 15, 2024
Posted by: Beck
from Georgia
I’ve had this sound bar a couple of weeks now and it ROCKS!!! Everything I watch is now like being in the theater… so much sound from such a tiny bar! Unbelievable!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sounds great, but disconnects from Samsung TV
on July 6, 2025
Posted by: WRCWIA
[This review was collected as part of a promotion.] Constantly disconnects from my Samsung TV, and I must reconnect the Q Symphony every 30 min when viewing
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Connection options are low...
on July 9, 2025
Posted by: Kahleedy
[This review was collected as part of a promotion.] The main concern is the limited connectivity options, specifically the single micro HDMI ARC port. This design choice severely restricts the ability to connect multiple devices, forcing users to rely on the television or switching inputs.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of Money
on August 16, 2025
Posted by: Dissatisfied Customer
It randomly stops outputting sound every few months and it only plays the background sounds of a tv show/movie when I can reconnect it. I have tried every way to troubleshoot the system in the manual, resetting the entire thing multiple different ways and even checked for updates. I finally gave up and just use the TV speakers. This was a waste of money.
No, I would not recommend this to a friend.
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, August 19, 2025
Hello Dissatisfied Customer,
We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support.
We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support.
We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US