Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
303
4 Stars
61
3 Stars
11
2 Stars
3
1 Star
9
91%of customers recommend this product.
(
72 out of
79)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Customer Rating
5
Great features
on March 18, 2026
Posted by: Luv2shop
[This review was collected as part of a promotion.] sala ready amazing feature and we can use everywhere but the problem is that my account is hacked in someone is 3 into Parental sala ready amazing feature and we can use everywhere but the problem is that my account is hacked in someone is 3 into Parental Control so now this is not underwear I cannot do anything but after this all I will say one thing but you can do whatever you
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra-Slim Marvel: Samsung HW-S800D Delivers Big,
on March 23, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] The Samsung HW-S800D (Ultra-Slim 3.1.2ch Soundbar w/ Wireless Dolby Atmos) defies its razor-thin 1.5-inch profile with impressive, immersive sound. True Dolby Atmos height effects and powerful wireless subwoofer deliver rich bass, clear dialogue, and cinematic depth. Easy setup, Q-Symphony compatibility, and streaming features shine, though music playback is solid but not audiophile-grade. A game-changer for space-conscious setups.
Written by a customer while visiting Samsung US
Customer Rating
5
Very good equipment and clarity sounds
on March 23, 2026
Posted by: Cora
[This review was collected as part of a promotion.] I marked 5 stars because samsung is a very good brand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Verdict
on March 24, 2026
Posted by: BigDaddy8989
[This review was collected as part of a promotion.] The Samsung S-Series Ultra-Slim is the perfect solution for the minimalist who refuses to compromise on performance. It proves that you don't need a massive black box sitting on your mantle to achieve a deep, immersive soundstage. If your goal is a flush, wall-mounted aesthetic paired with "magical" acoustic presence, this is the benchmark.
Written by a customer while visiting Samsung US
Customer Rating
3
A good start
on April 3, 2026
Posted by: Ujik
from New York, NY
[This review was collected as part of a promotion.] First time trying this product. First impression is that it work well and has good connectivity and sounds, feels immersive enough in my office.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Solutions, April 6, 2026
Hi Ujik,
Thank you for purchasing the Samsung HW-S801D and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Thank you for purchasing the Samsung HW-S801D and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
great soundbar
on April 10, 2026
Posted by: jeff feej
[This review was collected as part of a promotion.] Best soundboard so far. I had a hisense before this and the Samsung is way better.
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on April 20, 2026
Posted by: SamsungPaul
[This review was collected as part of a promotion.] The Q-Symphony does not work at all. It gives an echo sound to every show, movie, and in every streaming app I have.
The sound is not very clear and sounds muffled at times.
The sound is not very clear and sounds muffled at times.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, April 22, 2026
Hello SamsungPaul,
Thank you for taking a moment to review the Samsung HW-S800D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-S800D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic Sound! Quirky Alexa!
on April 22, 2026
Posted by: bosxfan1
[This review was collected as part of a promotion.] Overall, I like this soundbar. The audio clarity and depth from movies and streaming content is very good. The connectivity with our Samsung TV and the soundstage feature makes a really nice room filling experience. The size of the soundbar is awesome and with a couple of 3D printed stands, it sits up off of the stand below the TV and looks purposeful. The one negative I have with this device is the built-in Alexa. This was something that made me lean towards this particular model and I have to say, it's less than stellar. The response is slow and it doesn't integrate well with the other Echo devices. For example, I have a group of devices that I like to play music on throughout the house. This device is our main one and I cannot integrate it with the Alexa app into this group. It's also on the older version of Echo's software so it has trouble with some of the automations I have set up for lights and outlets. This isn't a big detraction from how good overall the device is though.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US