Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
303
4 Stars
61
3 Stars
11
2 Stars
3
1 Star
9
91%of customers recommend this product.
(
72 out of
79)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Customer Rating
3
Bluetooth sound delay
on December 26, 2024
Posted by: Danielle
from New York
We are pairing with a frame TV via bluetooth and the delay is horrible. Samsung support basically said there is some "interference" and delay to be expected. If that was the case, including the wire for hookup would have been helpful. Very disappointed in the technology. Also you can't get all of the audio features when connected via bluetooth.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Solutions, December 30, 2024
Hello Danielle,
Thank you for taking a moment to review the Samsung HW-S801D Soundbar.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
Additionally, please make sure your soundbar is using the latest firmware version. You can update the firmware version of your soundbar by using the SmartThings App or a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.
If you continue to experience audio delay, and are connected wirelessly, please use the included HDMI cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-S801D Soundbar.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
Additionally, please make sure your soundbar is using the latest firmware version. You can update the firmware version of your soundbar by using the SmartThings App or a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.
If you continue to experience audio delay, and are connected wirelessly, please use the included HDMI cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Not Great, but necessary with The Frame
on February 20, 2025
Posted by: Haggis79
from Cypress, TX
The Frame TV has a pretty weak speaker setup, making a soundbar almost a necessity… which I full expect is by design given the frame is an art display first and a TV second.
But I have to be honest here and say that the sound quality is ok, but the depth, range and volume is pretty poor.
I’d say adding this soundbar just takes the viewing experience of TV and movies to where the TV should have been without it.
But I have to be honest here and say that the sound quality is ok, but the depth, range and volume is pretty poor.
I’d say adding this soundbar just takes the viewing experience of TV and movies to where the TV should have been without it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, February 25, 2025
Haggis79,
Thank you for taking a moment to review the Samsung HW-S801D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-S801D Soundbar.
To take full advantage of your new soundbar, download the SmartThings App to your smart device. This will allow you to control your soundbar as you would with the provided remote, but with the added advantage of seeing what changes you make on your device.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: ADAPTIVE SOUND, DTS VIRTUAL:X, MUSIC, GAME, STANDARD. When you press the SOUND MODE button it will change to the different modes in the above order.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
Also, you can also add the SWA-9500S Rear Speaker Kit to create a multi-channel system for a true surround sound experience.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
3
Good product... for a little while.
on March 27, 2025
Posted by: SamR
Purchased less than a year ago. It's on its way to Samsung for repair. It stopped working altogether about a month ago. I have it paired with a Samsung 65 OLED TV for reference. Working with Samsung support; first they had me go through all the troubleshooting steps with no luck. Waited a week for them to send me a new remote (USB-C chargeable, which I have for the TV and I find both are terribly unreliable). Got the new remote...no luck in anything. Today I sent the soundbar, remote and all cords and power supply to them. With any luck, maybe I'll get a working unit back. Terribly disappointed, as I got rid of a spectacular soundbar from another vendor to get one that matched the TV/vendor and is much slimmer in size.
Response from Samsung USBy Samsung Solutions, April 1, 2025
Hi SamR,
Thank you for taking a moment to review the Samsung HW-S801D Soundbar. We greatly appreciate your patience while awaiting your soundbar.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If you need further assistance for order-related questions, please call 1-855-726-8721
For product related questions, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-S801D Soundbar. We greatly appreciate your patience while awaiting your soundbar.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If you need further assistance for order-related questions, please call 1-855-726-8721
For product related questions, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Sound
on April 15, 2025
Posted by: TVforUS
[This review was collected as part of a promotion.] This is my second ultra slim soundbar. Bought one for my other room. It is perfect as it doesn't take away from the asthetics of The Frame yet provides great sound for my room.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 3.1.2ch Slim Soundbar with Dolby Atmos
on April 18, 2025
Posted by: Ellery
[This review was collected as part of a promotion.] The Samsung 3.1.2ch Slim Soundbar with Dolby Atmos has been a remarkable addition to my home audio setup. As someone who spends time gaming, watching movies,following live sports, working remotely, and listening to music, I needed a sound solution that could seamlessly support all these activities. This soundbar exceeded my expectations, not just in audio performance but also in how it has subtly transformed my daily routine.When it comes to gaming, audio is half the experience—and this soundbar delivers. The Dolby Atmos technology combined with upfiring speakers creates a 3D sound field that brings games to life. I can hear directional cues like footsteps, enemy fire, or atmospheric effects as if they’re happening around me. This enhanced spatial awareness adds a competitive edge and immerses me deeper into each gaming session. Whether I’m exploring open worlds or diving into fast-paced multiplayer matches, the soundbar keeps up effortlessly. However movie night feels like the theatre
One of my favorite features is how this soundbar handles movie audio, sports and boosting relaxation with its dedicated center channel, dialogue remains crisp and easy to follow,even in scenes with booming explosions or intense background scores. The wireless subwoofer adds a solid low-end punch that elevates action scenes and creates a cinematic experience in my living room. has become a constant presence in my daily life whether I'm gaming,watching films,enjoying live sports,working.
One of my favorite features is how this soundbar handles movie audio, sports and boosting relaxation with its dedicated center channel, dialogue remains crisp and easy to follow,even in scenes with booming explosions or intense background scores. The wireless subwoofer adds a solid low-end punch that elevates action scenes and creates a cinematic experience in my living room. has become a constant presence in my daily life whether I'm gaming,watching films,enjoying live sports,working.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Product
on April 21, 2025
Posted by: RiRi97
[This review was collected as part of a promotion.] Amazing Sound Quality, Very Convenient Size. Doesn't take up too much space.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound
on May 5, 2025
Posted by: CaliforniaKiwi
[This review was collected as part of a promotion.] Love the sound from this thin but mighty soundbar using Q-Symphony. My tv is hung from the wall, and this soundbar works perfectly for my situation where I have the soundbar hung under my tv using a soundbar mount that connects to the back of the tv.
My only gripe would be when I needed to do a firmware update... Out of the box I was getting hardly any bass from the woofer. I called support and they suggested updating to the latest firmware which did fix the problem, this is something that I thought I had already done through the SmartThings App. However the latest firmware update SmartThings was not recognizing, Samsung sort this out! This also happened on my previous Samsung soundbar. Next problem was this soundbar comes with a USB-A port, who does that! Luckily I still had a usb-a drive lying around in the back of a drawer however then I realized there is absolutely no way that ANY USB drive is going to fit where they have placed this usb port, totally dumb design, I had to purchase a USB extension cable that would connect from my usb drive to the port in the corner of the soundbar. Whoever designed that should be fired, such a dumb design that you cannot directly plug a usb drive to the port because of the corner that it is placed in, and a USB-A port as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This soundbar transformed my home theater experien
on May 8, 2025
Posted by: Azamat1987
[This review was collected as part of a promotion.] I use my Samsung 3.1.2-channel soundbar with Dolby Atmos mainly for watching movies, streaming shows, and occasionally gaming. The sound quality is absolutely incredible — the bass is deep, dialogue is crystal clear, and the Dolby Atmos feature brings a true cinematic experience right into my living room. It’s sleek, easy to set up, and connects wirelessly without any issues. I especially love how immersive the sound is when watching action scenes — it really feels like I'm in the middle of the action.This soundbar has definitely improved my daily routine by making my relaxation time after work even more enjoyable. Whether I'm watching a movie, listening to music, or just catching up on my favorite series, the sound quality elevates every moment.
Value
5
Written by a customer while visiting Samsung US