Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
303
4 Stars
61
3 Stars
11
2 Stars
3
1 Star
9
91%of customers recommend this product.
(
72 out of
79)
Customer Reviews for Samsung - Refurbished Excellent - HW-S801D 3.1.2 Channel Q-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White
Customer Rating
5
Some of the finest products to experience!!
on April 4, 2024
Posted by: Pegasus
[This review was collected as part of a promotion.] Samsung is progressing by leaps and bounds. I love how integrated their products are and even better, the flow amd ease of access to everything.
I am excited to experience what they produce in the coming future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Sound
on May 23, 2024
Posted by: AudgePodge
[This review was collected as part of a promotion.] Used for my movie watching and the sound was movie theater like, crazy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome product and sound quality
on December 11, 2024
Posted by: Matt1212
[This review was collected as part of a promotion.] Use it for music at work. I can place it almost anywhere and still hear it very loudly and clearly. No connection issues at all. Battery life is also very amazing. No run down issues during the day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Clear and convenient
on April 8, 2025
Posted by: Tinkerbell
[This review was collected as part of a promotion.] I use mine for streaming and gaming. No other brand out there like Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Stopped working after 8 months
on June 6, 2025
Posted by: Samsungwhileitworked
[This review was collected as part of a promotion.] Very disappointed and would not recommend this soundbar. Was decent while it worked but after 8 months, stopped working and Samsung support didn’t do much to help with a resolution. It’s a long paper weight, dust collector at this point. Look elsewhere if you want a soundbar you could rely on.
Value
2
Response from Samsung USBy Samsung Solutions, June 10, 2025
Hi Samsungwhileitworked,
We appreciate you taking a moment to review the HW-S800D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a moment to review the HW-S800D Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. The easiest way to accomplish this would be to download the SmartThings app and connect your Soundbar to Wi-Fi. This will allow you to not only download any firmware updates but also control your entire soundbar on the screen of your smart device.
Please also verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. The LED display changes as follows: White moves from left to right and right to left, and the middle LED blinks Cyan 3 times. Then the middle LED will blink RED and turn off.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
If not connected to the internet, you can download it onto a USB device, and then upload it to your soundbar - no wireless connection required. Connect the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Very full sound.
on August 9, 2025
Posted by: Josiee
[This review was collected as part of a promotion.] I use this for my home theater system, and it's wonderful. Truly captures all lower tones quite well. Accidentally alerted my neighbors with a slight rumble, so I've had to adjust my sound settings haha. But this is a wonderful product, highly recommend to fill out your sound arrangement.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to operate
on August 10, 2025
Posted by: Mikedawg
[This review was collected as part of a promotion.] Good quality sound system gonna recommend to all my friends and family
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 3, 2025
Posted by: Shayquanna
[This review was collected as part of a promotion.] Samsung is an amazing brand! Their products are always reliable, stylish, and easy to use. I’m very satisfied with the quality and performance. Highly recommend Samsung!
Value
5
Written by a customer while visiting Samsung US