Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A15 5G - Prepaid Smartphone - Blue Black
Average customer rating
3.4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
7
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
4
67%of customers recommend this product.
(
8 out of
12)
Customer Reviews for Boost Mobile - Samsung Galaxy A15 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
incre was good but version of this galaxy issues.
on January 21, 2025
Posted by: Flaco1gmail
I bought this phone 4 mouths ago and It has and issues that I don't like this. I'm just in middle of the game it lag so much, opening ads, close. Sometimes save in progress or not. Can't believe that. This is way I give this phone 1 out of 5 star. Due to this. I restart the phone. Logo is disappeared is lagging, and it continues to lag. This phone is good but version is issues.
It has:
It has:
No 60 FPS for games
Lagging games
Restart home screen
And everything on this phone expect social media, Samsung galaxy apps, and even browser!
Lagging games
Restart home screen
And everything on this phone expect social media, Samsung galaxy apps, and even browser!
Positive thing that is not issues is:
Battery (using long hour of time).
Features 2 of 5, cameras is good.
The rate star will be increased by having a update. If is a update, and it is not issues like no more lagging. The rates star will increase. Write my opinion.
If not, please give the idea to fix this problem.
That's all.
Battery (using long hour of time).
Features 2 of 5, cameras is good.
The rate star will be increased by having a update. If is a update, and it is not issues like no more lagging. The rates star will increase. Write my opinion.
If not, please give the idea to fix this problem.
That's all.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 22, 2025
Hello Flaco1gmail,
Thank you for sharing your experience with your Galaxy A15 5G phone. Here are several troubleshooting steps you can take to improve game performance. Some of these steps are completed automatically, while others will need to be done manually.
1. Check Storage: Path: Settings > Battery and Device Care > Storage Ensure there is enough space to optimize performance.
2. Check RAM: Path: Settings > Battery and Device Care > Memory Clear the RAM daily to enhance performance.
3. Clear App Cache: Path: Settings > Device Care > Storage > Clean Now. For individual apps: Settings > Apps > Select the app > Storage > Clear Cache.
4. Close Background Apps: Tap the left-side key to close any unnecessary apps running in the background.
5. Uninstall Unnecessary Apps: Path: Settings > Apps > Select the app > Uninstall.
6. Disable Power Saving Mode: Turning off Power Saving Mode can improve performance.
7. Check for Software Updates: Look for updates here: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
8. Reset Your Device: Follow the steps in this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G phone. Here are several troubleshooting steps you can take to improve game performance. Some of these steps are completed automatically, while others will need to be done manually.
1. Check Storage: Path: Settings > Battery and Device Care > Storage Ensure there is enough space to optimize performance.
2. Check RAM: Path: Settings > Battery and Device Care > Memory Clear the RAM daily to enhance performance.
3. Clear App Cache: Path: Settings > Device Care > Storage > Clean Now. For individual apps: Settings > Apps > Select the app > Storage > Clear Cache.
4. Close Background Apps: Tap the left-side key to close any unnecessary apps running in the background.
5. Uninstall Unnecessary Apps: Path: Settings > Apps > Select the app > Uninstall.
6. Disable Power Saving Mode: Turning off Power Saving Mode can improve performance.
7. Check for Software Updates: Look for updates here: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
8. Reset Your Device: Follow the steps in this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I have ever owned.
on January 18, 2025
Posted by: Daftmonk92
Expertise:Intermediate
I bought this phone expecting somewhat decent quality. It sucks. It's the worst phone I have ever owned. It is slow, laggy, glitchy and the camera sucks. It's not worth the price. The only positive thing about this phone is the battery life. That's it. Don't waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 21, 2025
Hello Daftmonk92,
Thank you for taking the time to reach out and share your experience with your Galaxy A15 5G phone. We understand that the phone is not performing to your standards, and we are here to help.
There are several factors that can affect your phone's performance, including the apps you have downloaded, your service provider, and the overall health of the device. Checking the available storage on your phone can make a significant difference. It's important to keep your device's RAM clear to improve performance. We recommend periodically clearing the cache of your most-used applications and ensuring they are up to date. Additionally, uninstall any apps that you are not using, as background applications can cause your phone to seem slow, laggy, or glitchy.
If you need assistance, please feel free to reach out to any member of our Samsung Support Team. We are here to help optimize your phone's performance based on how you use it. Thank you again for reaching out, and we appreciate you being a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to reach out and share your experience with your Galaxy A15 5G phone. We understand that the phone is not performing to your standards, and we are here to help.
There are several factors that can affect your phone's performance, including the apps you have downloaded, your service provider, and the overall health of the device. Checking the available storage on your phone can make a significant difference. It's important to keep your device's RAM clear to improve performance. We recommend periodically clearing the cache of your most-used applications and ensuring they are up to date. Additionally, uninstall any apps that you are not using, as background applications can cause your phone to seem slow, laggy, or glitchy.
If you need assistance, please feel free to reach out to any member of our Samsung Support Team. We are here to help optimize your phone's performance based on how you use it. Thank you again for reaching out, and we appreciate you being a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in battery life of the A15
on January 18, 2025
Posted by: Customer74
Very disappointed in the Galaxy A15. I bought it in June 2024. After only 5 months I noticed the battery didn't last as long, now in the eighth month, I'm having to charge it every day. With my previous Galaxy phones, I didn't experience this drop off until 18 months or longer. I use this phone in the same way I've used my previous phones. Also, when the transfer of info was made from my previous A12 to the new A15, text messages didn't transfer over. With previous transfers they did.
Response from Samsung USBy R&R, January 21, 2025
Hello Customer74,
Thank you for your feedback on the Galaxy A15 5G! We're proud of the exceptional battery life our device offers. By monitoring your phone’s battery usage, you can identify which features or applications are consuming the most power and make adjustments as needed. In many cases, optimizing your device can help extend battery longevity.
To check your battery status, simply open the Settings app, swipe to, and tap on Battery. You’ll find your battery usage displayed prominently in the menu. By tapping on View details, you can explore app usage, screen on time, and screen off time to better understand what's impacting your battery life.
For further tips on maximizing your device's battery performance, please refer to the link below.
Regarding the transfer of your text messages to your new phone, several factors may influence this process. However, in the Samsung Smart Switch application, you have the option to specifically select the transfer of text messages. Make sure this feature is activated for a seamless transition.
Remember, our dedicated Samsung Support Team is always here to assist you. Don't hesitate to reach out for any further help. We appreciate your engagement and are grateful to have you as part of the Samsung community! Thank you once again for reaching out!
Battery Life and Care:
https://www.samsung.com/us/support/answer/ANS10002534/
https://www.youtube.com/watch?v=pRki4qIWbXc
Samsung Smart Switch:
https://www.samsung.com/us/support/owners/app/smart-switch
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A15 5G! We're proud of the exceptional battery life our device offers. By monitoring your phone’s battery usage, you can identify which features or applications are consuming the most power and make adjustments as needed. In many cases, optimizing your device can help extend battery longevity.
To check your battery status, simply open the Settings app, swipe to, and tap on Battery. You’ll find your battery usage displayed prominently in the menu. By tapping on View details, you can explore app usage, screen on time, and screen off time to better understand what's impacting your battery life.
For further tips on maximizing your device's battery performance, please refer to the link below.
Regarding the transfer of your text messages to your new phone, several factors may influence this process. However, in the Samsung Smart Switch application, you have the option to specifically select the transfer of text messages. Make sure this feature is activated for a seamless transition.
Remember, our dedicated Samsung Support Team is always here to assist you. Don't hesitate to reach out for any further help. We appreciate your engagement and are grateful to have you as part of the Samsung community! Thank you once again for reaching out!
Battery Life and Care:
https://www.samsung.com/us/support/answer/ANS10002534/
https://www.youtube.com/watch?v=pRki4qIWbXc
Samsung Smart Switch:
https://www.samsung.com/us/support/owners/app/smart-switch
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on January 13, 2025
Posted by: jaywanders
IM HAPPY WITH THE PRODUCT. serves as advertised. IM HAPPY
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US