Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A15 5G - Prepaid Smartphone - Blue Black
Average customer rating
3.4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
7
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
4
67%of customers recommend this product.
(
8 out of
12)
Customer Reviews for Boost Mobile - Samsung Galaxy A15 5G - Prepaid Smartphone - Blue Black
Customer Rating
2
Disappointed in battery life of the A15
on January 18, 2025
Posted by: Customer74
Very disappointed in the Galaxy A15. I bought it in June 2024. After only 5 months I noticed the battery didn't last as long, now in the eighth month, I'm having to charge it every day. With my previous Galaxy phones, I didn't experience this drop off until 18 months or longer. I use this phone in the same way I've used my previous phones. Also, when the transfer of info was made from my previous A12 to the new A15, text messages didn't transfer over. With previous transfers they did.
Response from Samsung USBy R&R, January 21, 2025
Hello Customer74,
Thank you for your feedback on the Galaxy A15 5G! We're proud of the exceptional battery life our device offers. By monitoring your phone’s battery usage, you can identify which features or applications are consuming the most power and make adjustments as needed. In many cases, optimizing your device can help extend battery longevity.
To check your battery status, simply open the Settings app, swipe to, and tap on Battery. You’ll find your battery usage displayed prominently in the menu. By tapping on View details, you can explore app usage, screen on time, and screen off time to better understand what's impacting your battery life.
For further tips on maximizing your device's battery performance, please refer to the link below.
Regarding the transfer of your text messages to your new phone, several factors may influence this process. However, in the Samsung Smart Switch application, you have the option to specifically select the transfer of text messages. Make sure this feature is activated for a seamless transition.
Remember, our dedicated Samsung Support Team is always here to assist you. Don't hesitate to reach out for any further help. We appreciate your engagement and are grateful to have you as part of the Samsung community! Thank you once again for reaching out!
Battery Life and Care:
https://www.samsung.com/us/support/answer/ANS10002534/
https://www.youtube.com/watch?v=pRki4qIWbXc
Samsung Smart Switch:
https://www.samsung.com/us/support/owners/app/smart-switch
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A15 5G! We're proud of the exceptional battery life our device offers. By monitoring your phone’s battery usage, you can identify which features or applications are consuming the most power and make adjustments as needed. In many cases, optimizing your device can help extend battery longevity.
To check your battery status, simply open the Settings app, swipe to, and tap on Battery. You’ll find your battery usage displayed prominently in the menu. By tapping on View details, you can explore app usage, screen on time, and screen off time to better understand what's impacting your battery life.
For further tips on maximizing your device's battery performance, please refer to the link below.
Regarding the transfer of your text messages to your new phone, several factors may influence this process. However, in the Samsung Smart Switch application, you have the option to specifically select the transfer of text messages. Make sure this feature is activated for a seamless transition.
Remember, our dedicated Samsung Support Team is always here to assist you. Don't hesitate to reach out for any further help. We appreciate your engagement and are grateful to have you as part of the Samsung community! Thank you once again for reaching out!
Battery Life and Care:
https://www.samsung.com/us/support/answer/ANS10002534/
https://www.youtube.com/watch?v=pRki4qIWbXc
Samsung Smart Switch:
https://www.samsung.com/us/support/owners/app/smart-switch
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
incre was good but version of this galaxy issues.
on January 21, 2025
Posted by: Flaco1gmail
I bought this phone 4 mouths ago and It has and issues that I don't like this. I'm just in middle of the game it lag so much, opening ads, close. Sometimes save in progress or not. Can't believe that. This is way I give this phone 1 out of 5 star. Due to this. I restart the phone. Logo is disappeared is lagging, and it continues to lag. This phone is good but version is issues.
It has:
It has:
No 60 FPS for games
Lagging games
Restart home screen
And everything on this phone expect social media, Samsung galaxy apps, and even browser!
Lagging games
Restart home screen
And everything on this phone expect social media, Samsung galaxy apps, and even browser!
Positive thing that is not issues is:
Battery (using long hour of time).
Features 2 of 5, cameras is good.
The rate star will be increased by having a update. If is a update, and it is not issues like no more lagging. The rates star will increase. Write my opinion.
If not, please give the idea to fix this problem.
That's all.
Battery (using long hour of time).
Features 2 of 5, cameras is good.
The rate star will be increased by having a update. If is a update, and it is not issues like no more lagging. The rates star will increase. Write my opinion.
If not, please give the idea to fix this problem.
That's all.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 22, 2025
Hello Flaco1gmail,
Thank you for sharing your experience with your Galaxy A15 5G phone. Here are several troubleshooting steps you can take to improve game performance. Some of these steps are completed automatically, while others will need to be done manually.
1. Check Storage: Path: Settings > Battery and Device Care > Storage Ensure there is enough space to optimize performance.
2. Check RAM: Path: Settings > Battery and Device Care > Memory Clear the RAM daily to enhance performance.
3. Clear App Cache: Path: Settings > Device Care > Storage > Clean Now. For individual apps: Settings > Apps > Select the app > Storage > Clear Cache.
4. Close Background Apps: Tap the left-side key to close any unnecessary apps running in the background.
5. Uninstall Unnecessary Apps: Path: Settings > Apps > Select the app > Uninstall.
6. Disable Power Saving Mode: Turning off Power Saving Mode can improve performance.
7. Check for Software Updates: Look for updates here: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
8. Reset Your Device: Follow the steps in this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A15 5G phone. Here are several troubleshooting steps you can take to improve game performance. Some of these steps are completed automatically, while others will need to be done manually.
1. Check Storage: Path: Settings > Battery and Device Care > Storage Ensure there is enough space to optimize performance.
2. Check RAM: Path: Settings > Battery and Device Care > Memory Clear the RAM daily to enhance performance.
3. Clear App Cache: Path: Settings > Device Care > Storage > Clean Now. For individual apps: Settings > Apps > Select the app > Storage > Clear Cache.
4. Close Background Apps: Tap the left-side key to close any unnecessary apps running in the background.
5. Uninstall Unnecessary Apps: Path: Settings > Apps > Select the app > Uninstall.
6. Disable Power Saving Mode: Turning off Power Saving Mode can improve performance.
7. Check for Software Updates: Look for updates here: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
8. Reset Your Device: Follow the steps in this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Trina
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Nice phone purchase it for my mom she likes it. It was a nice gift for her birthday.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R, June 2, 2025
Hey There Trina,
We truly appreciate your feedback! The Galaxy A15 5G is indeed the gift that keeps on giving, and we’re delighted to hear that your mom is enjoying it to the fullest. With its smooth screen and faster processor, it’s the perfect phone for a fantastic gift. Thank you for reaching out and sharing your Samsung experience with us. We’re so glad to have you as part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate your feedback! The Galaxy A15 5G is indeed the gift that keeps on giving, and we’re delighted to hear that your mom is enjoying it to the fullest. With its smooth screen and faster processor, it’s the perfect phone for a fantastic gift. Thank you for reaching out and sharing your Samsung experience with us. We’re so glad to have you as part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Carma data speed and calls
on October 5, 2025
Posted by: Cz082644
from Kalamazoo
It's a grate phone for free it's cheap and works well the software works good the battery is good and the charging speed is good the camera is good and the 5g is good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US