Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A15 5G - Prepaid Smartphone - Blue Black
Average customer rating
3.4
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
7
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
4
67%of customers recommend this product.
(
8 out of
12)
Customer Reviews for Boost Mobile - Samsung Galaxy A15 5G - Prepaid Smartphone - Blue Black
Customer Rating
3
Missed opportunity
on January 27, 2025
Posted by: Billu
from NY
Expertise:Expert
Very slow and response....samsung could do better even it's base model
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, January 30, 2025
Hello Billu,
Thank you for sharing your feedback on the Galaxy A15 5G! We greatly value insights like yours, as they help us improve our products. Keeping your phone updated and closing background applications can significantly enhance its performance. The Galaxy A15 is designed to provide essential features at a competitive price.
If you would like further assistance with troubleshooting steps to optimize your phone to your preferences, we would be more than happy to help. Please feel free to reach out to one of our skilled members of the Samsung Support Team, and we can assist you.
We appreciate having you as part of the Samsung family and hope you continue to explore the innovative features that Samsung devices offer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your feedback on the Galaxy A15 5G! We greatly value insights like yours, as they help us improve our products. Keeping your phone updated and closing background applications can significantly enhance its performance. The Galaxy A15 is designed to provide essential features at a competitive price.
If you would like further assistance with troubleshooting steps to optimize your phone to your preferences, we would be more than happy to help. Please feel free to reach out to one of our skilled members of the Samsung Support Team, and we can assist you.
We appreciate having you as part of the Samsung family and hope you continue to explore the innovative features that Samsung devices offer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone, but there are some major issues
on March 8, 2025
Posted by: Traveler2024
We bought this phone last fall (2 phones), and so far we are very happy with it. With one, no two exceptions: international plans (when traveling) do not work with it as we have found out the hard way, AND e-Sim cards cannot be installed/downloaded - I just checked again online (it has only one sim slot so an e-Sim would be needed). What a bummer. Which means that the phone is a waste of money for us since we now have to buy new phones after only a few months that are unlocked, have dual sim slots, and are compatible for international calling. - So we only can recommend it if you only use it within the United States.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
its ok
on February 15, 2025
Posted by: chicken
from Elgin IL
Expertise:Beginner
I got this last April and to me it's a good first phone
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on January 13, 2025
Posted by: jaywanders
IM HAPPY WITH THE PRODUCT. serves as advertised. IM HAPPY
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've ever owned
on February 25, 2025
Posted by: chimneyphish
from Arkansas
Expertise:Intermediate
I've had some bad phones in my time, but this one has gone above and beyond to destroy my faith in the entire samsung brand. It's slow. Terribly slow. It constantly drops calls, closes apps with no warning, can't run multipl apps at all without slowing to a crawl, or just not working at all. I can't wait until I can afford to upgrade to something useful. DO NOT BUY THIS PHONE!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, February 27, 2025
Ahoy chimneyphish,
Thank you so much for reaching out and sharing your thoughts on your Galaxy A15 5G. We understand how frustrating it can be when your phone is not functioning as expected. You might notice your device slowing down more than usual, especially when several applications are running in the background. When your phone's processor is overworked, it may struggle to prioritize which application to focus on, leading to these slowdowns. If you recently switched carriers but kept the same phone, it may be necessary to contact your current carrier for assistance with reprogramming your device. We also have an article with troubleshooting steps that can help enhance your phone’s connection during calls. Sometimes, specific applications can cause interference while using others, so it's important to optimize your phone. More information on how to optimize your device will be provided via a link. We're here to help when you're ready to upgrade, and if you want support to learn tips and tricks for improving your device's performance, feel free to reach out. We look forward to hearing from you! Thank you for your feedback. We’re here to help—thank you for choosing Samsung! -Ty
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for reaching out and sharing your thoughts on your Galaxy A15 5G. We understand how frustrating it can be when your phone is not functioning as expected. You might notice your device slowing down more than usual, especially when several applications are running in the background. When your phone's processor is overworked, it may struggle to prioritize which application to focus on, leading to these slowdowns. If you recently switched carriers but kept the same phone, it may be necessary to contact your current carrier for assistance with reprogramming your device. We also have an article with troubleshooting steps that can help enhance your phone’s connection during calls. Sometimes, specific applications can cause interference while using others, so it's important to optimize your phone. More information on how to optimize your device will be provided via a link. We're here to help when you're ready to upgrade, and if you want support to learn tips and tricks for improving your device's performance, feel free to reach out. We look forward to hearing from you! Thank you for your feedback. We’re here to help—thank you for choosing Samsung! -Ty
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I have ever owned.
on January 18, 2025
Posted by: Daftmonk92
Expertise:Intermediate
I bought this phone expecting somewhat decent quality. It sucks. It's the worst phone I have ever owned. It is slow, laggy, glitchy and the camera sucks. It's not worth the price. The only positive thing about this phone is the battery life. That's it. Don't waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 21, 2025
Hello Daftmonk92,
Thank you for taking the time to reach out and share your experience with your Galaxy A15 5G phone. We understand that the phone is not performing to your standards, and we are here to help.
There are several factors that can affect your phone's performance, including the apps you have downloaded, your service provider, and the overall health of the device. Checking the available storage on your phone can make a significant difference. It's important to keep your device's RAM clear to improve performance. We recommend periodically clearing the cache of your most-used applications and ensuring they are up to date. Additionally, uninstall any apps that you are not using, as background applications can cause your phone to seem slow, laggy, or glitchy.
If you need assistance, please feel free to reach out to any member of our Samsung Support Team. We are here to help optimize your phone's performance based on how you use it. Thank you again for reaching out, and we appreciate you being a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to reach out and share your experience with your Galaxy A15 5G phone. We understand that the phone is not performing to your standards, and we are here to help.
There are several factors that can affect your phone's performance, including the apps you have downloaded, your service provider, and the overall health of the device. Checking the available storage on your phone can make a significant difference. It's important to keep your device's RAM clear to improve performance. We recommend periodically clearing the cache of your most-used applications and ensuring they are up to date. Additionally, uninstall any apps that you are not using, as background applications can cause your phone to seem slow, laggy, or glitchy.
If you need assistance, please feel free to reach out to any member of our Samsung Support Team. We are here to help optimize your phone's performance based on how you use it. Thank you again for reaching out, and we appreciate you being a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great value.
on March 7, 2025
Posted by: Anonymous
from NJ
Expertise:Expert
Good value for the price. Can be slow at times but the A15 will definitely get you your money's worth.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Software update
on February 1, 2025
Posted by: Monei
from Atlanta
Expertise:Beginner
Need to bypass screen code and what's the of the new futures
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US