Customer reviews from greenworkstools.com
Greenworks - 80V 16" Brushless Cordless String Trimmer (Carbon Fiber), 2.0Ah Battery and Charger Included - Green
Average customer rating
4.3
(952 Reviews)
Rating breakdown 952 reviews
5 Stars
656
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
82
89%of customers recommend this product.
(
683 out of
769)
Customer Reviews for Greenworks - 80V 16" Brushless Cordless String Trimmer (Carbon Fiber), 2.0Ah Battery and Charger Included - Green
Customer Rating
2
Long term
on August 28, 2025
Posted by: Landfill
from Bellevue, WA
Gender:Male
I have a garage full of 80v greenworks tools, all have worked well at first. My string trimmer gets little use and still works fine, except that loading string is now almost impossible. All the markings molded into the bump cap are completely ground away so it's no longer possible to line up the string to load. Spare parts are evidently not available, so what could be a perfectly good tool is now just garbage. My 21" lawnmower still works but the self powered feature stopped working last year and the local shop had it in que for repairs for months. I finally had to take it back without being fixed to mow my verry long grass. Two of my three batteries failed without warning, as did one my chargers. As said my initial experience with greenworks was good, but if all the products just go to landfill after 5 or 6 years, it's from ideal.
Pros: Convenient, Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 29, 2025
We are sorry to hear about your experience, and we appreciate you taking the time to share it. It sounds frustrating to deal with several issues across different tools. Greenworks 80V platform is backed by a four-year tool and battery warranty.
For your string trimmer, we understand how difficult loading line can be without visible cap markings please contact us with your model number so we can check part availability or alternatives for you.
Regarding your mower, we are sorry to hear about the long wait for repair; our support team may be able to suggest additional service options to get the self-propel feature addressed more quickly.
As for the batteries and charger, we know unexpected failures can disrupt your work, and we would like to review your serial numbers to see what support options we can provide.
Our goal is for Greenworks tools to deliver lasting value, and we would like the chance to help you better. Please start a Live chat on (www.greenworkstools.com) or call us on 1-888-909-6757.
We are sorry to hear about your experience, and we appreciate you taking the time to share it. It is frustrating to run into multiple issues across different tools, and that is not the experience we want for our customers. Please note, the Greenworks 80V platform is backed by a four-year tool and battery warranty.
For your string trimmer, we understand how difficult loading line can be without visible cap markings please reach out with your model number so we can check part availability or alternatives. Regarding your mower, we are sorry about the long repair wait; our team may be able to suggest other service options to help get the self-propel feature resolved more quickly. As for the batteries and charger, we know how disruptive unexpected failures can be, and we would like to review your serial numbers to explore support options.
Our goal is for Greenworks tools to deliver lasting value, and we would like the chance to help. Please start a Live Chat at www.greenworkstools.com or call us at 1-888-909-6757 so we can assist you further.
For your string trimmer, we understand how difficult loading line can be without visible cap markings please contact us with your model number so we can check part availability or alternatives for you.
Regarding your mower, we are sorry to hear about the long wait for repair; our support team may be able to suggest additional service options to get the self-propel feature addressed more quickly.
As for the batteries and charger, we know unexpected failures can disrupt your work, and we would like to review your serial numbers to see what support options we can provide.
Our goal is for Greenworks tools to deliver lasting value, and we would like the chance to help you better. Please start a Live chat on (www.greenworkstools.com) or call us on 1-888-909-6757.
We are sorry to hear about your experience, and we appreciate you taking the time to share it. It is frustrating to run into multiple issues across different tools, and that is not the experience we want for our customers. Please note, the Greenworks 80V platform is backed by a four-year tool and battery warranty.
For your string trimmer, we understand how difficult loading line can be without visible cap markings please reach out with your model number so we can check part availability or alternatives. Regarding your mower, we are sorry about the long repair wait; our team may be able to suggest other service options to help get the self-propel feature resolved more quickly. As for the batteries and charger, we know how disruptive unexpected failures can be, and we would like to review your serial numbers to explore support options.
Our goal is for Greenworks tools to deliver lasting value, and we would like the chance to help. Please start a Live Chat at www.greenworkstools.com or call us at 1-888-909-6757 so we can assist you further.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from San Diego , ca
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my Greenworks trimmer. This is the second one I have . They have both been powerful and I definitely don’t miss the old pill string and mess associated with my old gas trimmers !
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I love this
on August 27, 2025
Posted by: Cman9000
from Florida
Gender:Male
[This review was collected as part of a promotion.] I I bought it a month ago and it’s probably the best products I’ve ever bought ever
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't buy it. Trust the reviews!
on August 26, 2025
Posted by: Cmno
I have used this exactly 2 times and it no longer works. The button that you push to release the battery is broken and the battery is stuck inside of it. During the last trim and some of this one I had to keep the trigger engaged because the safety lock is catching and won't push in intermittently. I am so glad this happened before I bought the pole saw, leaf blower, and snow blower that I was going to purchase. I will call them when I don't work to see if they will replace this lemon of a model but I think it is just really poorly made based on my 2 uses and others reviews. My previous corded trimmer from another brand was built way better and less than half the price.
Pros: Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 27, 2025
Hello Cmno.
We are very sorry to hear about the difficulties you have had with your Greenworks trimmer. From what you have described, it sounds like you have encountered issues with both the battery release button and the safety lock mechanism, which is certainly not the experience we want for our customers. Our tools are designed to provide reliable performance, and it is clear this unit did not meet your expectations.
We are glad to see that you have received a warranty replacement for the string trimmer. We appreciate your patience while this was resolved and hope the new unit provides the reliable performance you were expecting.
If you have any questions about your replacement or run into any further concerns, please do not hesitate to reach out through Live Chat at www.greenworkstools.com
or by calling 1-888-909-6757 (1-888-90WORKS). We are always happy to help.
Your feedback is very important to us, and we will make sure it is shared with our product team. We appreciate you giving Greenworks a try and hope we can restore your confidence in our tools.
Thank you for choosing Greenworks!
We are very sorry to hear about the difficulties you have had with your Greenworks trimmer. From what you have described, it sounds like you have encountered issues with both the battery release button and the safety lock mechanism, which is certainly not the experience we want for our customers. Our tools are designed to provide reliable performance, and it is clear this unit did not meet your expectations.
We are glad to see that you have received a warranty replacement for the string trimmer. We appreciate your patience while this was resolved and hope the new unit provides the reliable performance you were expecting.
If you have any questions about your replacement or run into any further concerns, please do not hesitate to reach out through Live Chat at www.greenworkstools.com
or by calling 1-888-909-6757 (1-888-90WORKS). We are always happy to help.
Your feedback is very important to us, and we will make sure it is shared with our product team. We appreciate you giving Greenworks a try and hope we can restore your confidence in our tools.
Thank you for choosing Greenworks!
Written by a customer while visiting greenworkstools.com
Posted by: Patrick Altman
from Myrtle Beach SC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased trimmer guard because other one I had kinda fell apart
Pros: Convenient, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: HRSP
from New Jersey
Gender:Male
Verified Purchase:Yes
Best helping Hends in Gardening for doing many different work.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Chris S2
from Ossining, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Powerful and the battery lasts long enough to do my whole yards. I love that it's quiet and no smell of two stroke oil.
Pros: Easy to Use, Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: StevePrince
Verified Purchase:Yes
[This review was collected as part of a promotion.] A great product! Lightweight, easy to use, and crazy powerful. Compatible with my other 80v products
Written by a customer while visiting greenworkstools.com