Customer reviews from greenworkstools.com
Greenworks - 80V 16" Brushless Cordless String Trimmer (Carbon Fiber), 2.0Ah Battery and Charger Included - Green
Average customer rating
4.3 out of 5
4.3
(951 Reviews)
Open Ratings Snapshot
Rating breakdown 951 reviews
5 Stars
656
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
81
89%of customers recommend this product. 
(
683 out of 769
)
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Customer Reviews for Greenworks - 80V 16" Brushless Cordless String Trimmer (Carbon Fiber), 2.0Ah Battery and Charger Included - Green
Customer Rating
1 out of 5
1
Buy at your own risk. Doesn't last.
on August 6, 2020
Posted by: Anonymous
from 47542
Gender:Male
Verified Purchase:Yes
Ran for 10 minutes then the motor started smoking and burnt up. Not a very well built tool if it can't last longer than that. Called customer service and it said I was 159 in line. Left message and haven't heard from them since. Not a very good company to deal with.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous,

Thank you for your feedback. We are sorry to hear that you have encountered an issue with this unit. We apologize for the delay in responding to your requests. We have recently encountered an exceedingly high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each and every one. We do ask for your continued patience during this time. Currently, we are offer call back option if you wish to leave your phone number you will be place in cue in the order your call was received and an customer server agent will get back to you or please send an email request to info@greenworkstools.com one of our team members will be in contact with you at the earliest opportunity to discuss this matter.
Written by a customer while visiting greenworkstools.com
Customer Rating
5 out of 5
5
Cutting weeds!
on July 31, 2020
Posted by: Anonymous
Verified Purchase:Yes
This trimmer has the cutting power of a gas trimmer with out the fuss.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5 out of 5
5
Simply the best!!
on July 31, 2020
Posted by: Anonymous
from Maine
Gender:Male
Verified Purchase:Yes
I have owned many string trimmers over the years. This one is by far the best!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4 out of 5
4
Works as advertised - wish debris cover was larger
on July 31, 2020
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Works as advertised! I was surprised how much debris comes back towards me when using the trimmer...wish the plastic cover was a little bit bigger to deflect it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5 out of 5
5
String trimmer is another winner in 80v line
on July 30, 2020
Posted by: Anonymous
from Reston, VA
Gender:Female
Verified Purchase:Yes
We have several of the 80v tools and love them. This is another winner. This thing is awesome! After struggling with our old trimmer, with an extension cord, stopping every 3 min to adjust the string I gave up and ordered this one. It didn’t disappoint. Tore through weeds and vines. The bump n feed feature is great. It’s a bit on the heavy side (I’m a 62 yr old female) but the battery balances it out. Love it!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3 out of 5
3
Good but with caveat
on July 27, 2020
Posted by: Tarnak
from Central Connecticut
I have a Greenworks hedge trimmer and leaf blower, like them both. I bought the model 2101202 string trimmer. It was not assembled by the factory properly - after I followed the install instructions and started the trimmer the trimmer head came off and went skittering down the driveway like a hockey puck, and into the woods. It took me a hour to find it. It didn't help that the instruction manual doesn't include an exploded diagram of how the retaining nut and collar, and I had to figure that out. One other negative: nowhere in the manual does it explain how to advance the string. Other trimmers I've owned needed to be bumped on the ground while running to depress the string head and loosen the string so it would feed outward. I suppose Greenworks feels anyone buying their product should already know this.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3 out of 5
3
Unable to purchase spool cover replacement
on July 27, 2020
Posted by: Unsatisfied
from Ohio
I bought this trimmer last fall and really like it except you cannot get a spool cover replacement. My trimmer is now unable to be used until I can get a replacement. I wouldn't buy another of greenworks products until I know spare parts will be available.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , July 28, 2020
Hello Unsatisfied,

Thank you for your feedback. We apologize for any inconvenience this delay may have caused. The spool cover is currently available through our authorized third party vendor. Please use part # 311091429 and order if from the link here: https://greenworks.ordertree.com/
Written by a customer while visiting greenworkstools.com
Customer Rating
4 out of 5
4
Works well
on July 23, 2020
Posted by: Anonymous
from Ohio
Gender:Female
Verified Purchase:Yes
This tool works well. Battery charged in 30 minutes. Full charge lasts throughout, full performance until battery shut off. Bump feed for the line advancement stuck on the second time used, easily fixed by removing spool cap.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
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