Wrap string, hold string with fingers, mount string spool on head, pull string through openings on each side, keep in place with your fingers, and push the spool cover down to lock in place. Not that any string spool system is great/easy, but this one requires a contortionist mindset.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Car, November 10, 2021
Hello SanLouisKid,
We apologize for any trouble you have encountered and appreciate your feedback on this matter. We understand that for some new customers this task may seem overwhelming/difficult but once they do it a few times it’s quite easy. If you are experiencing issues with reloading the string, we would be happy to see how we can help! Please kindly give us a call at 1-888-909-6757.
I bought this unit after having a great experience with the Greenworks leaf blower (best yard tool ever). But this unit is very big, heavy, and difficult to use unless you're a pro football linebacker. Also, the strings are cut frequently and the unit does not automatically compensate. I do not recommend this unit.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, November 25, 2021
Hello Cody Parker,
Thank you for bringing your concerns to our attention. We're very sorry to hear that some aspects of this design did not meet all your needs as you expected. This is a bump n’ feed unit. The unit must be turned on and you will need to tap the bump knob on the ground to release additional line. Trimmer line of about 1/4" will feed out each time you bump the head. As long the mechanics for the line release are understood and exercised you should have no issues releasing line. We hope this information has been helpful. If you have any further questions or feedback, we would be glad to talk to you more about this. 1-888-909-6757 for our Greenworks customer care team.