Customer reviews from Samsung US
Samsung - QN75Q80DDFXZA 75" QLED 4K Smart TV with Direct Full Array (2024)
Average customer rating
4.5
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
280
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
10
85%of customers recommend this product.
(
88 out of
103)
Customer Reviews for Samsung - QN75Q80DDFXZA 75" QLED 4K Smart TV with Direct Full Array (2024)
Customer Rating
3
Do not believe the description.
on August 29, 2024
Posted by: Abv72
from Ar
Despite the description saying it has Dolby atmos it most certainly does not nor does the soundbar that also advertised Dolby atmos.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, August 29, 2024
Abv72,
Thank you for your review, and I'm sorry to hear of this misunderstanding. Please know Samsung's Q80D TV absolutely features built-in Dolby Atmos audio.
If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, some options may be grayed out if you are currently watching content from an app or external device. Long press the 'Return' key on your remote to exit the program you are in and go back to the menu - all settings should now be available.
If you need more help enabling Dolby Atmos, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review, and I'm sorry to hear of this misunderstanding. Please know Samsung's Q80D TV absolutely features built-in Dolby Atmos audio.
If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, some options may be grayed out if you are currently watching content from an app or external device. Long press the 'Return' key on your remote to exit the program you are in and go back to the menu - all settings should now be available.
If you need more help enabling Dolby Atmos, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Wish I had purchased a Sony - will next time
on April 20, 2025
Posted by: The Krasman
from Chapel Hill, NC
Interface is not good. Can’t get MLB games - app not available. Does not connect to internet well. Only device in my house that struggles. Samsung needs to figure this out. Not buying another Samsung until they do.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, April 21, 2025
The Krasman,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, Annoying problem
on April 20, 2025
Posted by: XnyLVv
from Atlanta, GA
Th TV is great, but why on earth does Samsung not fix the issue of the TV auto-running apps. It will NOT stop automatically turning on my game consoles. I've tried everything and read every singel Reddit post, and it never works. There is a setting that says "Turn on/off Auto-run apps" and when you turn it off, it runs them anyways. Not sure why this issue has been around for so long and why it is so hard for Samsung to fix.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, April 21, 2025
XnyLVv,
Thank you for your review. If you don’t want externally connected devices to turn on/off when you turn your TV on/off, please make sure Anynet+ is disabled. To turn off Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = OFF.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review. If you don’t want externally connected devices to turn on/off when you turn your TV on/off, please make sure Anynet+ is disabled. To turn off Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = OFF.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture
on April 2, 2024
Posted by: Love2beme
[This review was collected as part of a promotion.] Perfect for movies and games with the family. We love our TV!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Screen and Features
on April 22, 2024
Posted by: samsung
[This review was collected as part of a promotion.] Gaming, sports and movies. This smart TV is great for the living room!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic TV
on July 9, 2024
Posted by: RetiredProf
[This review was collected as part of a promotion.] I am amazed that Samsung technology advanced so fast.
Open my eyes and I can fully enjoy the nanocrystals for a crisp, clear, like-real TV.
What would be the next generation of TV??? Picosrystals???
Open my eyes and I can fully enjoy the nanocrystals for a crisp, clear, like-real TV.
What would be the next generation of TV??? Picosrystals???
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for gaming
on April 21, 2025
Posted by: Anonymous
Pretty solid t.v. I'd say. Excellent picture and doesn't make your whole room 90 degrees like a bravis
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible software
on December 21, 2024
Posted by: BooDRoo
[This review was collected as part of a promotion.] I will never buy another samsung smart TV in my life. It cant get connected or stay connected to the internet. The apps glitch all the time and its very very slow
Value
1
Response from Samsung USBy Samsung Specialist, December 23, 2024
BooDRoo,
We appreciate your feedback on Samsung's Q80D TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on Samsung's Q80D TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US