Customer reviews from Samsung US
Samsung - QN75Q80DDFXZA 75" QLED 4K Smart TV with Direct Full Array (2024)
Average customer rating
4.5
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
280
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
10
85%of customers recommend this product.
(
88 out of
103)
Customer Reviews for Samsung - QN75Q80DDFXZA 75" QLED 4K Smart TV with Direct Full Array (2024)
Customer Rating
5
Awesome quality
on April 1, 2024
Posted by: Julies
[This review was collected as part of a promotion.] I love my new tv, I owned sony bravia lid before buying samsung. I had mixed reviews on samsung but I'm on love with the brand now. Awesome and crystal clear picture, quality, options that I didn't know existed in TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ads, Bad UI/UX, and Telemetry
on December 6, 2024
Posted by: 347582941
This TV is OK, for display purposes. It has acceptable color. The sound emanating from the speakers is also nice. For the price point comparative to other Smart TVs, it is a horrible SmartTV.
The UI is absolutely horrible. It comes loaded with bloatware and the internal storage is non-expandable and even with ALL the junk and preinstalled apps offloaded, it only has ~2GB of free space for your apps. Further, the UI for TizenOS is just one giant big ad screen. The amount of remote presses it takes to get anywhere USEFUL like a settings menu, your apps, is in the middle of a bunch of big advertisements.
The TV wants you to be connected to Wi-Fi at all times. If you disconnect Wi-Fi, it will sometimes automatically re-connect on reboot. A LOT of features are disabled when you do not have it connected to Wi-Fi. Also, the screen dims intermittently even with intelligent features disabled.
This is an example of a mid-range TV that is absolutely ruined by it's operating system and telemetry. All the applications built for Tizen are slow and unresponsive. The TV has significant input lag, and it not fast or streamlined at all. There is no dedicated input button on the samsung remote. Look at all the reviews for this TV, they are almost all sponsored or rewarded reviews. That's how badly Samsung needs to manipulate the data to sell this TV. Stay away at all costs.
This is not worth the price whatsoever. I will be returning this TV, and will never buy another Samsung product or appliance ever again.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, December 9, 2024
Hi,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q80D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q80D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Quality product, great view
on April 2, 2024
Posted by: Breezy
[This review was collected as part of a promotion.] There's not much to dislike. Has all the features I need and came at a great price. I like it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ai have owned to date!
on May 19, 2024
Posted by: Sondra85
[This review was collected as part of a promotion.] I use my Samsung for absolutely everything! Sports, streaming, movies, gaming all of it. Picture is great and the television is so easy to use and navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top Notch Hands Down
on September 10, 2024
Posted by: bestOFbothWORLDS
[This review was collected as part of a promotion.] I use my TV for everything; binge watching shows, movies both old and new, games on PS5 and VR, music through the TV apps and casting, Virtual meetings both personal and professional, managing my Samsung hub with all my other Samsung products which is very easy and convenient and managing security features. This is the 2nd QLED 4K TV I've owned and by far, really really far, this technology surpasses all other brands and models out there. Although on the pricer side of compared TVs across the board, you get exactly what you pay for. If you are like me, having everything centralized makes life so much more easier and sweeter. I am a forever Samsung owner and wouldn't have it any other way. The features of this TV are out amazing. You can see all of the details when viewing anything. From facial wrinkles to object sound tracking, gives me the experience as if I were right there on set with them or in the movies. I've compared this model to others and no other non-Samsung model can come close to what this model can deliver. I would go bigger on the size if I were to upgrade, but keep the same model. Going with this model was the best choice I made and am very very satisfied with my decision. I recommend everyone give it a try, because once you have that experience you'll settle for nothing less, guaranteed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best tv I have ever owned
on April 22, 2024
Posted by: TomIrvinSc2022
[This review was collected as part of a promotion.] This tv has features and a picture that doesn’t stop. We love this tv for movies, shows or sports.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG DOES NOT COVER THIER REMOTE CONTROL!!!!
on April 2, 2025
Posted by: WILLY
BEWARE!! DO NOT PURCHASE A SAMSUNG TV! I PURCHASED MINE 9 MONTHS AGO AND ALREADY THE REMOTE CONTROL IS ALREADY INOPPERABLE AND SAMSUNG SAYS THEY DO NOT COVER THEIR REMOTE! SO MUCH FOR ME EVER BUYING ANOTHER SAMSUNG PRODUCT
Response from Samsung USBy Samsung Specialist, April 3, 2025
Hi WILLY,
I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Replaced a 55" Sony Bravia
on November 17, 2024
Posted by: PkwyKid
Replaced a 55" Sony Bravia now hung in the porch.
This 65" is perfectly sized for our MBR. The colors are terrific and not over saturated. I've got it on the 4k setting and it's a lovely, uncomplicated picture with no stray pixels.
The sound is surprisingly good for a mid priced model that's not hooked into a soundbar with no separate bass booster. Full and rich sound dispersion.
This 65" is perfectly sized for our MBR. The colors are terrific and not over saturated. I've got it on the 4k setting and it's a lovely, uncomplicated picture with no stray pixels.
The sound is surprisingly good for a mid priced model that's not hooked into a soundbar with no separate bass booster. Full and rich sound dispersion.
BTW, I never give anything a "5",but this product is a 4.5
Written by a customer while visiting Samsung US