Customer reviews from Samsung US
Samsung - QN75Q80DDFXZA 75" QLED 4K Smart TV with Direct Full Array (2024)
Average customer rating
4.5
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
280
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
10
85%of customers recommend this product.
(
88 out of
103)
Customer Reviews for Samsung - QN75Q80DDFXZA 75" QLED 4K Smart TV with Direct Full Array (2024)
Customer Rating
2
Sharpness of tv
on February 5, 2025
Posted by: Rich
Bought around Thanksgiving of 2024, 65” qled 4k , have fiddled around with the brightness and contrast adjustments several times. Pictures not as sharp as I expected it to be. Disappointed!
Response from Samsung USBy Samsung Specialist, February 6, 2025
Rich,
Thank you for sharing your thoughts on the picture quality of your Q80D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your Q80D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV; Remote is Terrible.
on February 5, 2025
Posted by: Roger M
Overall, this TV has a great picture and seems to fit my needs. I would have given it 5 stars, had it not been for the remote. Needs to have buttons for fast forward & rewind, added. This remote makes it VERY awkward to fast forward/rewind recorded content. I still use my firestick to access this content, which means using 2 different remotes!
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A needed visual and audible experience
on February 5, 2025
Posted by: Marshbd
Purchased before the holidays and I'm blown away. I use mostly for movies, sports, and gaming. Some folks say sports don't look great, those people are wrong. The color, clarity, and gaming features are fantastic. The seamless integration with our Q-Series Sound Bar delivering a Q-Symphony feature creates an rich audible experience as well. Couldn't be happier with this purchase. If you're on the fence of QLED vs OLED, the experience with the Q80D has been incredible.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Tv is Samsung
on February 5, 2025
Posted by: Charmergirl
Love Love Love my Samsung Tv
Didn’t know it had lots of movies and category shows that I can watch for free. Haven’t watched my Netflix since I had it in December 10th 2024
Didn’t know it had lots of movies and category shows that I can watch for free. Haven’t watched my Netflix since I had it in December 10th 2024
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv horrible base
on February 5, 2025
Posted by: Timmy J
from Michigan
Samsung QLED is a great TV. Picture is flawless. Only flaw- this a major one. The base in the middle is terrible. Worst idea ever. Tv wobbles and I always feel like I’m gonna get up in the morning and it’s going to be on the floor. I replaced it with an after market one. Like the original one-2 feet- one on each side. I’m not the only one that thinks this. I have 2 friends who also have this tv and have also replaced the base back to the original style.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Samsung Specialist, February 6, 2025
Timmy J,
Thank you for sharing your thoughts on the stand design - we'll be sure to pass this feedback along to our design teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the stand design - we'll be sure to pass this feedback along to our design teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Always the best
on February 5, 2025
Posted by: K9saver
Love my Samsungs, I cannot compare them to others as I have always had Samsung's. I have never had any issues with any of them. The last one I had over 9 years and it still worked great, I simply upgraded to a larger size. I will say the sound is off, I simply use a sound bar now. Maybe it is just TV itself, talking is always too low compared to music which is always to loud.
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on February 5, 2025
Posted by: Harry
Defective upon receipt. Overheating causing shutdown and recycling sign in
Response from Samsung USBy Samsung Specialist, February 6, 2025
Harry,
It’s unfortunate to hear of your experience with Samsung’s Q80DD TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s Q80DD TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Colors sometimes too bright and faces often look w
on February 5, 2025
Posted by: Joeg
Have 3 months with it. Picture quality is not as good as I expected
Response from Samsung USBy Samsung Specialist, February 6, 2025
Joeg,
We appreciate your thoughts on the picture quality of Samsung’s Q80DD TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your thoughts on the picture quality of Samsung’s Q80DD TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US