Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Customer Rating
2
Nice esthetics. Does not work.
on September 13, 2023
Posted by: sm10128
Gender:Male
The fan does not cool really just moved hot air. And I was unable to connect to the app. Nice idea and design. Poor execution.
No, I would not recommend this to a friend.
Response from DysonBy Amy Buresh, Dyson Expert, September 15, 2023
Hello, this is Amy with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
We have reached out to you by email, and welcome the opportunity to discuss your available options. I can personally review and discuss available options
Best wishes,
Amy
Written by a customer while visiting Dyson
Customer Rating
1
not a real heater
on April 19, 2023
Posted by: goner444
Very disappointed in my hot+cool, i got it as a heater but have found that it’s useless as an actual heater because it has a safety feature that forces it to shut off after 9 hours. i need a heater that just does its job without having to babysit it. it’s basically a very expensive, over engineered piece of annoying garbage, dont buy if you need an actual heater.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 19, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry for the frustration with your HP07 Purifier Hot+Cool machine. The Duson HP07 does feature an auto shut-off for safety purposes. This aligns with the UL278 federal regulation.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry for the frustration with your HP07 Purifier Hot+Cool machine. The Duson HP07 does feature an auto shut-off for safety purposes. This aligns with the UL278 federal regulation.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Tim56
Gender:Male
Verified Purchase:Yes
Bought the fan and love that part. The heating is terrible. I am using it a 12x12 room and it does not make the room warm at all. Very disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Voice of the Customer, Jenifer, January 23, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
4
Great Fan — Wish there was a few more features!
on September 29, 2023
Posted by: ams1298
Gender:Male
I bought this fan/heater a month ago and I have loved it since unboxing. It keeps my room cool and warm when I need it to. I also love the companion app that allows me to control it using my phone. I do wish however, I was able to set a timer say 1 hour for the heat to turn on and then after than one hour ends, the cool air would switch back on. Or have a set schedule when I want the heat to turn on and then automatically switch back over to the cool air without the fan turning off or requiring any user input.
Overall I love the fan!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: SRW15405
Verified Purchase:Yes
I purchased three Dyson heater/air puifier units. All three have exceeded my expectations. I am able to heat my entire home (1,700 square feet) and was able to shut off the natural gas company 100%! I have solar so I am saving money in the long-run!
Written by a customer while visiting Dyson
Customer Rating
2
It's okay
on September 13, 2023
Posted by: Ar144
The air quality that the unit reports does not seem to align with data I collect from other air quality monitors that agree with each other. It may be a very expensive fan, if it is not able to measure air quality correctly.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Dyson Expert, September 13, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Tuffymc
Verified Purchase:Yes
Products quality have fallen off since years ago dxpected big air aceeptable levels of quite...nope
Response from DysonBy Priya, Customer Service, August 12, 2024
Hi,
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: GreekPeru
Verified Purchase:Yes
I returned this shortly after I bought it. Though it seemed to improve the air quality, it failed completely at cooling.
Response from DysonBy Priya, Customer Service, August 19, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson