Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Posted by: Edward
Gender:Male
Verified Purchase:Yes
Extremely low blowing power, even on level 10. Brand new! Returned for replacement. It has been 10 days, and still no word on when the replacement will be shipped.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 16, 2024
Hello, thank you for providing a review. We apologize for the inconvenience as you have experienced a performance issue with the machine which has been sent to us back for replacement. We can imagine how frustrating and disappointing this must be for you. This does not fall in line with the iconic service standards we aim to provide our customers. However, we strive to provide the best experience for our customers. Rest assured, you will not face any such issue with the new unit. If you have any other queries, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Bev M
Verified Purchase:Yes
I wish I had more instructions to get the full benefit.
Written by a customer while visiting Dyson
Customer Rating
4
Improve temperature control
on October 4, 2023
Posted by: Chad221
The fan is quieter than most at the top setting (still a bit noisy) and the night setting is extremely quiet. However, the temperature setting only controls the heater and does not actually control heating/cooling. So when the cooling fan is on, you have to manually turn it up or down depending on the temperature you want in the room.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Guaq
Gender:Male
Verified Purchase:Yes
Makes a hissing noise after only months of use. Filters have been changed and item has been cleaned thoroughly and the problem persists.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, July 26, 2025
Thank you for bringing this to our attention. We are sorry to hear about the persistent hissing noise despite regular maintenance and filter replacement. We understand how frustrating this must be, especially after only a few months of use. Dyson is committed to delivering quiet, reliable performance, and your experience indicates there may be an underlying issue with airflow or another component. We would appreciate the opportunity to investigate and resolve this. Please contact our support team at askdysonUS@dyson.com, using “Dyson Review” as the subject line, and include any product details or patterns you have noticed. Your feedback is important, it helps us improve our products and service. Warm regards, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Matt Las Vegas
Gender:Male
Verified Purchase:Yes
Disappointed! First Dyson product to let me down. Paid more for the HP07 for the app connection. Immediately fails to pairing. WiFi is on, tried all three methods. I have other Dyson fans connect without issue. Faulty from the factory no return and I guess warranty is no value. I will pay to repair. Support cannot help. Just e-waste.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 7, 2025
Thank you for your feedback. We are truly sorry to hear about the difficulties you have experienced with your HP07, especially given your positive history with Dyson products. We understand how disappointing it can be when a premium feature such as application connectivity does not perform as expected, and we appreciate you bringing this matter to our attention. Our objective is to provide smart, connected solutions that offer both convenience and control, and we regret that this particular unit did not meet that standard. We are also concerned that our support team was unable to resolve the issue. If you are open to it, we would welcome the opportunity to revisit your case and explore the best possible resolution. Please send an email to askdysonUS@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Customer Rating
1
Worst than HP02
on February 27, 2023
Posted by: Save your money
Gender:Female
My HP02 works better than the HP07. The HP07 takes forever to warm up a room whereas my HP02 only takes 10 mins tops. I’m very disappointed and only bought this because the HP02 is sold out. I’ve had the HP07 on for hours and it doesn’t go above 71 degrees
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 1, 2023
Hello, this is Kelly with Dyson. Thank you for this review. It's not normal to hear that your Purifier Hot+Cool™ HP07 won't heat your room, beyond 71 degrees. If the room temperature is already at 71 degrees, you'd need to select a higher temperature than the current room temperature, in order for the unit to produce heat. If your machine is malfunctioning, we'd definitely want to run through some diagnostic troubleshooting with you, to help make sure your unit is working as it should. Please get in touch with our care team directly, at askysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
This really works
on August 26, 2023
Posted by: Joyceness1
Gender:Female
I have this in my master bedroom. I have 2 German Shepherd dogs. This is amazing with the better air quality AKA no dog odor! I’m planning to buy another one for my living room.
Written by a customer while visiting Dyson
Customer Rating
5
Will definitely refer this machine to others
on January 28, 2024
Posted by: Jim70
Gender:Male
Verified Purchase:Yes
I have used many purifiers over the years. This one is by far the best. When the heating feature is needed, I don't worry about it. In a word this machine is impressive. Unfortunately I did need to use customer support and that was even more impressive.
I would recommend this to a friend!
Written by a customer while visiting Dyson