Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Customer Rating
1
shut off feature makes it useless if you want to k
on January 7, 2026
Posted by: SGau
Verified Purchase:Yes
the shut off makes the unit useless to maintaining warm temps. I bought 5 units for various rooms with musical instruments and to keep from going to freezing temp s
Response from DysonBy Dyson Customer Service, January 9, 2026
Hello, thank you for telling us about your experience it's not easy to speak up when things don’t go well, and we appreciate it. We know intuitive controls matter and it’s tough when products don’t deliver the simplicity you expect. If you’d like help getting things set up or still have unresolved issues, our support team is available via live chat or phone.
Response from DysonBy Dyson Customer Service, January 8, 2026
Thank you so much for sharing your feedback; we truly appreciate your input and understand your concern. We acknowledge that the automatic shut-off feature is making it difficult for you to maintain warm temperatures, especially since you purchased multiple units for rooms with musical instruments to prevent freezing, which is understandably upsetting. Please rest assured, if you face any performance issues or need further assistance, we kindly request you to contact us via live chat or phone, where our agents will be happy to help. Thank you again for your input; it’s valuable to us and helps us improve.
Written by a customer while visiting Dyson
Posted by: Irritated Buyer
Gender:Female
Verified Purchase:Yes
It’s a shame that the only reason I purchased this was because I needed to be able to control the heat from the app to warm my place up before I get home. This avoids a higher heat bill. I am not allowed to because of a new restriction on the device itself. It makes no sense when for other heaters you have to manually turn on and off and have the potential of forgetting to turn off and starting a fire versus being able to turn it off with an app. Where is the logic in that??? I have an older model that allows me to control the heat via the app and the newer unit does not. It is being labeled a safety issue for being able to turn the heater on and OFF when not home but that is just backwards. It SHOULD be a safety concern when you can NOT turn on and OFF a heater when you are not home.
Response from DysonBy Dyson Customer Service, January 24, 2026
Hi, thank you for sharing your feedback with us. We truly appreciate it, and we’re sorry for the frustration this change has caused. We understand how important app control can be for managing comfort and energy use, and we want you to know your concerns are heard. If you experience any performance issues or need further support, you can reach us through live chat at http://ms.spr.ly/6422QDFeq or by calling 866‑693‑9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST.
Written by a customer while visiting Dyson
Customer Rating
1
Not worth the money
on September 23, 2023
Posted by: Snoflake11
Gender:Female
We have 3 different models of hot+cool fans and all of them start having problems once the warranty is expired. None of them heat anymore. I would expect much longer life from a product this much more expensive than other brands. Or at least a better warranty.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Dyson Expert, September 27, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
Does not cool
on July 18, 2023
Posted by: Katia12345
We bought this a month ago to use as supplemental cooling / heating device. At first it seemed to cool, but after a week or so of use, it would only blow hot air. We even set the cooling setting to the absolute lowest. Very disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 19, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
2
Not reliable
on November 4, 2023
Posted by: Bill_04
Gender:Male
I had high hopes for this device - especially the multi-functionality in a compact size. I have been very happy with my Dyson Vacuum. So when I decided to buy an air purifier, Dyson was one of the first brands I investigated. I also did a lot of research on other air purifiers before deciding to buy the HP07.
The unit worked well for about 4 months, but then it started to develop a high pitched whistling noise. I sent it in for warranty service when the whistling noise became worse. It came back within about a week. But after a few days of normal use, the fan started running rough making scraping (like metal or plastic rubbing against each other) and clunking sounds. It also came back from the repair center with several scratches.
Before the problems started, I was very happy with this air purifier. It was reasonably quiet - particularly set at speed 4 or lower and there seemed to be a significant improvement in my apartment’s air quality. Also, during this past summer, we experienced a lot of smoke in our area due to the Canadian forest fires. Despite the high pitched whistling noise, the unit performed very well with keeping the air in my apartment clean during that time.
Some general pros and cons
Pros:
-The iPhone app works well and is easy to use. Providing outdoor air quality information is a nice feature.
-The air quality sensor and availability of serval air quality indicators for pollutants.
-Seems to clean air very effectively.
-Heat function works nicely.
-Small footprint.
Cons
-The fan in this unit is not really an effective substitute for a traditional fan. I was initially hoping this could replace the fan I usually use when sleeping, but that wasn’t the case. In order to have enough air flow (at the level of a typical fan), you need to set the speed at a higher level which is too noisy to sleep.
-My experience with the warranty service was not good. The fan started making noises again after just a few days and they left scratches on the machine. I think it would be fair to expect the service center to both fix the machine and not damage the machine in the process. I also didn’t like that they sent the machine back to me in a small box with very little packing material when I had sent it to them in the original box.
Due to reliability concerns, I would recommend looking elsewhere for a good air purifier. Given the high cost and poor reliability, I regret buying this machine.
No, I would not recommend this to a friend.
Response from DysonBy Summer, Voice of the Customer, November 10, 2023
Hello, this is Summer with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson HP07. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Summer
Dyson Expert
Best wishes,
Summer
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
A Breath of Fresh Air
on September 29, 2023
Posted by: Ashok
Gender:Male
I recently purchased the Dyson Hot+Cool Purifier and Heater for my master bedroom, especially considering the well-being of my newborn. The impact it's had on our living space has been nothing short of remarkable.
The Dyson Hot+Cool Purifier and Heater has significantly improved the air quality in our bedroom. It quickly eliminates odors and impurities, leaving behind a sense of clean, fresh air that's ideal for our baby. It's a reassuring feeling knowing that the air they breathe is of such high quality.
The heating function of this device is exceptional. Even during chilly nights, it warms up the room quickly and maintains a consistent temperature, ensuring a comfortable and cozy environment for our family. The ability to switch seamlessly from heating to cooling as needed is a convenient feature, making it a versatile year-round appliance.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Dan W
Gender:Male
Verified Purchase:Yes
So far it’s been a good heater. A couple complaints. The temperature is very difficult to read. There’s a fairly big screen but it mostly only shows the air quality graph. The temperature cannot be set in the app. Only with the remote. I found out that it does turn off by itself after 9 hours.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Well thought out machine.
on October 6, 2023
Posted by: Michmatt
Gender:Male
We purchased this two months ago for our split level home. My head clears in minutes after entering the room from outside. Can't wait to try the heat in the colder months. The auto feature is awesome, I do nothing it takes care of the air! Gotta download the app next so I don't have to get up....
I would recommend this to a friend!
Written by a customer while visiting Dyson