Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Posted by: ps23
Verified Purchase:Yes
Bought this for the heat and air purifier. Purifier seems to work well, but this product should NOT be considered with a heating aspect.
Response from DysonBy Sahil S, Customer Service, December 30, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Mel P
Verified Purchase:Yes
Use it for purifying the bedroom in the evening/overnight to help my allergies.
Bought the model with heat and cool. Heater works great. I put it in my office, close the door and 20 minutes later I have a nice warm room without having to turn up the heat for the whole house.
Haven't used the cool setting yet (winter in Chicago) 😀
Written by a customer while visiting Dyson
Posted by: John
Gender:Male
Verified Purchase:Yes
It works pretty well, but the fact that you can't set a schedule to turn on heat, or even start it from the app is ridiculous. Dyson needs to give up whatever silly certification they are gaining to make this more functional. Let's be logical, not liberal.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 18, 2025
Hello John,
Thank you for your feedback. We are glad to hear that the product works well for you, but we apologize for the inconvenience caused by the lack of scheduling and remote start features. We understand how these functionalities could enhance your experience, and your input is valuable to us. We will pass your suggestions on to our product development team for consideration in future updates. If you have any further questions or need assistance, please reach out to our customer support team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are glad to hear that the product works well for you, but we apologize for the inconvenience caused by the lack of scheduling and remote start features. We understand how these functionalities could enhance your experience, and your input is valuable to us. We will pass your suggestions on to our product development team for consideration in future updates. If you have any further questions or need assistance, please reach out to our customer support team at askdysonUS@dyson.com.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: momanddad
Gender:Female
Verified Purchase:Yes
We love this for our son's room (which is always 5 degrees colder than the rest of the house) but have a few disappointments for such an expensive device. First, while I understand it's a safety guideline, not being able to control the HEAT temperature in the app is frustrating. Also, having the timer only last 9 hours with a child that sleeps 12-13 hours a night means we have to consciously remember to extend the timer on the app after a few hours. Wish the upper limit of the timer went to at least 12 hours.
That said, we love it's reliability, safety, the filtering component, and it's multiseason utility and have already bought a second for our soon to be newborn daughter.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Larvitar
Gender:Male
Verified Purchase:Yes
Dyson products continue to impress with their efficient performance and intelligent design. They operate quietly without compromising power, making them ideal for any setting. The sleek, stylish aesthetics seamlessly blend into modern spaces, while their versatility ensures they meet a variety of needs with ease. A perfect combination of innovation and practicality!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Ally
Verified Purchase:Yes
I love my air purifier, only complain is that the heat is not very warm. Disappointed with the heat option. Expected to get hotter.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Functions Well; Glitchy and Unintuitive to Control
on April 29, 2025
Posted by: Spike
Gender:Male
Verified Purchase:Yes
After having this a few months, I can say that it functions well to heat, cool and purify. However, the controls are not as simple or intuitive as they could be. For example, there is no heating function on the My Dyson app but there is on the remote. To turn off heating, you have to enable cooling, then switch to auto. Much trickier to use and change settings that it should be for the price and sophistication of this technology. They need to work with owners to simplify the user experience of the controls.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for taking the time to share your thoughtful review. We're glad to hear that the machine has been performing well in heating, cooling, and purifying, but we understand your concerns regarding the complexity of the controls.
Your feedback is invaluable, and we appreciate you highlighting areas where the user experience could be improved. Simplifying controls for intuitive use is important, and we will ensure your insights are shared with our team.
If you’d like to discuss this further or share additional details, please feel free to email us at askdysonUS@dyson.com. Kindly include "Dyson Review" in the subject line for prompt attention.
Your feedback is invaluable, and we appreciate you highlighting areas where the user experience could be improved. Simplifying controls for intuitive use is important, and we will ensure your insights are shared with our team.
If you’d like to discuss this further or share additional details, please feel free to email us at askdysonUS@dyson.com. Kindly include "Dyson Review" in the subject line for prompt attention.
Written by a customer while visiting Dyson
Posted by: Not hot enough
Gender:Female
Verified Purchase:Yes
For the amount of money it cost me it really doesn’t get that hot even at the highest level
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for your honest review. We’re sorry to hear the heat performance didn’t meet your expectations, especially given the investment you made. Your feedback matters to us and will be shared with our product team. If you’d like guidance or have any concerns, please connect with us through live chat or call support, and we’d love to assist you.
Written by a customer while visiting Dyson