Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Customer Rating
5
Dependable air purifier, hot+cool
on June 26, 2023
Posted by: Sherryj7
Gender:Female
My husband and I purchased this unit after researching various air purifiers. We have two other Dyson fan/heat units that we use periodically and already knew how trustworthy the Dyson name is. This helped us to make our final decision to purchase this particular air purifier. We downloaded the app and control it remotely, but also have the ability to use the remote that was included. It works very well to detect any allergens or smells and eliminates them quickly but I have also used it to cool down after I exercise. Given the fact that it is now summer in the south, we haven’t actually had a need to use the heating feature other than to check and be sure it works. We’re excited to have this in our home and trust that it will continue to do what it says it will do. It is a very durable unit with a replaceable Hepa filter. It can be set to oscillate or be stable in one particular position, it has a timer on it, as well as a night mode. All of this can be operated via the remote or the app I downloaded on my phone.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Home Run
on January 31, 2023
Posted by: Pumacell
Gender:Male
Best fan I’ve ever owned. Great for use when trying to lower your heating portions of your heating bill. Heats my bedroom to a T.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Not nearly worth its price tag
on October 16, 2022
Posted by: PMjazz
Gender:Male
[This review was collected as part of a promotion.] Basically, this is a glorified fan and an expensive one. The heating function would only be minorly effective in an extremely small room. A hair dryer would be more effective. The temperature functions are not accessible through the app for legal reasons, making it fairly useless
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 18, 2022
Hi there, this is Kelly with Dyson. Thanks for sharing your review with us. We love to hear and learn from our owners. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. I can confirm that our heater+purifier machines are all compliant with safety standard UL 1278, as required by the US government.
We would expect your machine to be much more effective than a hair dryer at providing heat to your space. You have 10 airflow speeds from which to select from, and are also able to set a target room temperature of up to 99 degrees. It sounds like your device may not be functioning correctly. Feel free to get in touch with us directly via email at askdysonUS@dyson.com, and we'd be glad to help.
Best wishes,
Kelly
Dyson Customer Support
We would expect your machine to be much more effective than a hair dryer at providing heat to your space. You have 10 airflow speeds from which to select from, and are also able to set a target room temperature of up to 99 degrees. It sounds like your device may not be functioning correctly. Feel free to get in touch with us directly via email at askdysonUS@dyson.com, and we'd be glad to help.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
It’s good but not great
on October 17, 2022
Posted by: Fred James
Gender:Male
If you need a purifier, this will work well.
As a fan/ heater, it’s pretty mediocre and the racket it makes when it’s set to high is unacceptable given the cost.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 20, 2022
Hi Fred, this is Kelly with Dyson. Thank you for sharing your feedback with us regarding the Dyson Purifier Hot+Cool™ HP07. We wouldn't expect there to be any type of noise coming from your machine, outside of the normal airflow noise you can expect from any fan. We'd be happy to learn more about your experience, and to help ensure your Dyson is performing as it should. Please feel free to get in touch with us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Love this heater/purifier
on February 22, 2023
Posted by: Heather c NPZ
Gender:Female
Can’t wait to buy another dyson. This one’s perfect to heat my suite
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Unable to control heat via app is a dealbreaker
on January 4, 2022
Posted by: eecc
Honestly not being able to control temperature via the app is a huge dealbreaker for all new dyson hot+cool products
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 5, 2022
Hi there, this is Kelly with Dyson. Thank you for your review; we're sorry to hear that this function has been a deal breaker for you. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. All Dyson Pure Hot + Cool Air Purifiers are compliant with safety standard UL 1278, as required by the US Government. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
If we can provide with further support, please do not hesitate to get back in touch with us via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If we can provide with further support, please do not hesitate to get back in touch with us via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Older Units are much better
on January 17, 2023
Posted by: Zamboni
Can’t control the heater from my phone, or set it to a schedule like my old one. I got rid of my old heater when I got this so I’m out of luck there.
Also, the controls are much less responsive now. Before I could adjust fan speed and temp quickly with my physical remote, but the new units need about 4 seconds in between Fan speed adjustments and temperature adjustments. That delay resets any time you hit a button. It’s like the stupid little screen they put in it is delaying everything with a slow processor and slow animations on the screen.
Also, even though this thing is like 6 years newer than my old heater, and even though it’s larger, it heats my room about the same, if not less than it did before. The thermometer is just as inaccurate.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 21, 2023
Hello, this is Kelly with Dyson. We can confirm that you cannot control the heat on your HP07 with the Dyson app. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. I can confirm that our heater+purifier machines are all compliant with safety standard UL 1278, as required by the US government. Having said that, the performance and ability to heat the same size space should remain the same as your other machine. We're always happy to help troubleshoot any issues you may encounter. Feel free to get in touch with us directly at askdysonUS@dyson.com.
Kind wishes,
Kelly
Dyson Customer Support
Kind wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Noisy, but it works
on November 4, 2021
Posted by: GE47
Gender:Male
I bought this three weeks ago for my master bedroom, which does not have heat. When on cool setting, it functions pretty much like the TP04, which I have in my living room. It hasn’t been cold enough yet to rate the heating effectiveness, but the heating seems to be better than other space heaters. The air purifier function seems to be excellent, and the app that comes with it provides great information on what it is sensing. However, no matter what the setting, this model has a constant low-pitched whirring sound, even when the fan is not on. This is in contrast to the TP04 that is completely silent except when the fan is on a high setting. So this is not a good choice for a bedroom unless you are not bothered by constant low-level noise that is not the same as “white” noise.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson