Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Customer Rating
5
Second Time Buyer
on May 31, 2023
Posted by: PVINVA69
Gender:Male
This HPO7 model is my favorite air purifier from Dyson so far. I upgraded from a HPO2 and am very happy I did. I have had it for almost 3 weeks and there have been no issues lately (only in the first 24 hours I had problems connecting to Wi-Fi but was able to resolve it). I haven’t used the heating function yet but would expect it to work the same as the fan.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Nice but does not cool as wxpected
on September 23, 2021
Posted by: SueDiep
Gender:Female
I love my air purifier, the heating element is fantastic for a cold guest room. The only thing I thought was just a little misleading this unit does not cool the room down as expected. It just blows the warm air around in the room. Nevertheless I would order a second one.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, September 24, 2021
Hello Sue, this is Kelly with Dyson. We're glad to hear that you are loving your Dyson Purifier Hot + Cool HP07, thus far in your use. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Great air filter
on June 19, 2021
Posted by: Roe p
Gender:Male
[This review was collected as part of a promotion.] Great after a few days the WiFi function started failing. The system also turns off by itself. For the price I expected better. This is my second unit
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, June 22, 2021
Hello,
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the filtration of your Dyson HP07 Purifier Hot+Cool machine. The Dyson HP07 machine is designed to autosense impurities and provide cleaner air, while keeping you cool or warming you up--your choice!
We're sorry to hear of the issues you're facing with your machine. When setting up the Dyson Link App, we expect the connectivity to remain connected as long as your phone is connected to the same WiFi.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the filtration of your Dyson HP07 Purifier Hot+Cool machine. The Dyson HP07 machine is designed to autosense impurities and provide cleaner air, while keeping you cool or warming you up--your choice!
We're sorry to hear of the issues you're facing with your machine. When setting up the Dyson Link App, we expect the connectivity to remain connected as long as your phone is connected to the same WiFi.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Just amazing
on January 17, 2022
Posted by: Thisizashl3y
Gender:Female
I’ve never had something that was a heating unit and fan in one! I love that when it’s on a heating setting, it blows whatever temperature you set it to, not just blasting hot air. It’s very easy to use & read the settings too
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Perfect for people with allergies!
on October 6, 2021
Posted by: Chanch
Gender:Male
I’ve only had this unit for 2 days but the change in my allergies has done a 180. This unit is perfect especially for those that want a cool fan breeze all night long. I honestly haven’t breathed this well in years and the quality and accessibility of this product is second to none. What an amazing difference this has made to my quality of life, really.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Love this unit!!
on July 3, 2021
Posted by: KBM1981
I’ve had it about a month and have no issues. I love that you can choose how far it rotates, 0-350 degrees. I can control it from the other room if I forget to turn it down or off for the night. I’m in AZ and this has made a huge difference in cooling my home. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Not impressed
on October 16, 2022
Posted by: Brey71
Gender:Male
I bought this and it was amazing the first 2 months. Then it started sqeeking at low speeds. The blower is not as strong anymore. I took filter off and still have to set to 10 for fan. Like it lost power or something. Thinking about sending back for servicing.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hello Brey71,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Purifier Hot+Cool HP07. The HP07 is designed with the Dyson Air Multiplier technology and coupled with the amplifier loop, provides a steady, smooth and strong stream of air. We do recommend wiping the amplifier loop to ensure it's clear of debris periodically.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Purifier Hot+Cool HP07. The HP07 is designed with the Dyson Air Multiplier technology and coupled with the amplifier loop, provides a steady, smooth and strong stream of air. We do recommend wiping the amplifier loop to ensure it's clear of debris periodically.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Only had it for a few weeks
on August 3, 2021
Posted by: Callglobalbob
Gender:Male
So far this unit is working as I expected.
I am disappointed that you cannot remotely manage the heat settings.
I get it but it should have been mentioned prior to my purchase.
I have this unit sitting in the middle of my office area and would like to start my day in a warm room. Now I have to go into the cold room. Turn it on and wait for the room to warm.
Like I said. I get it but would like to have control over that function.
Maybe a security warning on the app would legally release DYSON from any obligation.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson