Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Posted by: Alemmie
Gender:Female
Verified Purchase:Yes
So far great purchase. Bladeless fan, air purifier and heater. We have 3 cats in a studio and does a great job at cooling off and keeping the air clean.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Procsy89
Verified Purchase:Yes
Works great and love that it also filters the air in the process! The auto heat does a great job of keeping smaller rooms comfortable with no issue.
Written by a customer while visiting Dyson
Posted by: Laura47
Gender:Female
Verified Purchase:Yes
I have been using the heater for two weeks and it works great. It warms up my living space and purifies the air, too. It is easy to use and looks good.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
HP07
on April 29, 2023
Posted by: D19r59m
Gender:Male
I bought this a couple months ago and so far so good. I’m actually using this in my basement (man cave) and as many of you know sometimes basement’s can smell musty, since buying this no more musty smell and when I use the basement it is usually around 59-60 degrees and the heater warms up the large area in under 20 minutes.
It also looks good, the only reason for 4 stars because of the $$$.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Why is the motor whine an unfixable problem?
on October 22, 2022
Posted by: Kosta9987
This is my third purifier. I had two older models (HP03 and HP04 I think), and all of them developed the unbearable motor whine noise.
Every time I read through reviews, I find that a large majority of poor ratings are due to this issue. It clearly appears to be a constant pain point for customers that results in poor ratings, frustration with the brand and probably returns. So why is it that after 7 iterations of the product, Dyson still seemingly hasn’t dedicated any R&D into addressing this issue? Dyson supposedly prides itself in its advanced engineering, surely this is not a problem that is beyond the capabilities of Dysons engineering team to solve?
And one final suggestion - the air intake shrouds probably deserve a second look. Both the outer shell and the inner shell should probably be made from a mesh material that would allow the unit to breathe. The current design with punched out holes obstructs probably 50% of available surface area for air intake with plastic and probably forces the motor to work much harder than necessary. This also likely results in overall worse air purifying performance which is the key selling point of the product.
It’s disappointing to see these flaws remain unaddressed iteration after iteration. Please dedicate more time and focus towards foundational design issues instead of slapping on more software gimmicks.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 25, 2022
Hi there, this is Kelly with Dyson. Thanks for sharing your feedback with us regarding your Dyson Purifier Hot+Cool™ HP07. From what you’ve shared, it sounds to me that the machine has a low-grade whistling/whining noise, which is more apparent at the lower fan speed level.
This can be caused by several factors, the Filter(s) blocked and/or unseated, the outer shell misaligned and/or the loop amplifier being damaged, unseated or blocked. Other factors could also contribute to this, such as if the machine has ever been dropped or carried by the loop amplifier.
We'd be happy to help troubleshoot further with you. Please feel free to reach out to us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
This can be caused by several factors, the Filter(s) blocked and/or unseated, the outer shell misaligned and/or the loop amplifier being damaged, unseated or blocked. Other factors could also contribute to this, such as if the machine has ever been dropped or carried by the loop amplifier.
We'd be happy to help troubleshoot further with you. Please feel free to reach out to us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best Air Purifier
on September 21, 2023
Posted by: Debbie S
Gender:Female
Highly recommend. Great for an open floor plan and for pet owners.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Anne
Gender:Female
Verified Purchase:Yes
Great product, heats are room great. Wish we had gotten it sooner
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: MaryC
Gender:Female
Verified Purchase:Yes
I am more than satisfied with the product. It has exceeded my expectations. After all it is from Dyson.
I would recommend this to a friend!
Written by a customer while visiting Dyson