Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Customer Rating
3
I want to love it.
on July 29, 2021
Posted by: Cnms4jk2
Gender:Male
This is my first Dyson “fan” product. I’ve experienced them before in the past and expected this one to perform like those, but the fan doesn’t put out much airflow. I sleep hot and I like the noise of tower fans. I had a tower fan before this and it put out a powerful stream of air. I’d have more luck with a kitten blowing air in my face all night than the Dyson. This product has other benefits like the air purifier and heater since the air in my bedroom is staler and less temperature-regulated than the rest of the house, so I won’t be returning it, I just wish it pushed air faster. Don’t rely on this to cool you at night.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, July 30, 2021
Hi, this is Kelly with Dyson. Thank you for sharing your experience with the Dyson Purifier Hot + Cool HP07. One of our newest purifiers, the HP07 has been re-engineered to provide 50% cleaner air, and intelligently senses, captures and traps pollutants, all to ensure you are breathing the cleanest air possible in your home. The fully sealed HEPA filter ensures that anything trapped in the filter, stays there. HP07 also offers adjustable airflow settings ranging from 1-10, and oscillation which helps project purified air around the whole room. It's unusual to hear that you found your machine to lack airflow, and we would like to ensure that your Dyson is performing as intended.
Please consider emailing us directly at askdysonUS@dyson.com. We would value the opportunity to learn more and provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Please consider emailing us directly at askdysonUS@dyson.com. We would value the opportunity to learn more and provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Excellent
on December 19, 2021
Posted by: MO9208
I bought my Dyson several months ago. The major reason I purchased this one was because of my mom who is 95 years old. The heat help keeps her warm and I don’t have to turn the temperature up. The quality is excellent!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Does a great job
on September 21, 2022
Posted by: SR77
Gender:Male
Bought it for a senior who is living in an apartment with a wall heater which emits stale unfiltered air. This handles that issue by delivering filtered air, hot or cold. Easy to set up and connect to the app. Love that it can be monitored and controlled remotely to check on temperature and air quality and use of the heat. You can adjust the arc of turning side to side and many other settings. Downside is that due to some government regulation, it said you cannot control the heat remotely. Bummer. I can see how that could be a safety problem so oh well. I think DYSON should make that limitation clear in the description because it would be a deal breaker for some people. Otherwise, a top performer so far.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great little fan
on June 21, 2023
Posted by: NoMoreSniffs
Gender:Male
Super quiet fan that really helps to keep a consistent temp in our master bedroom. A great unanticipated side effect was that we wake up with much less nasal congestion. The set up was easy too
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Had almost a year no issues
on October 17, 2022
Posted by: Patti86
Gender:Female
Easy to operate snd it works great for all the features and a bonus its quiet
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Big difference
on September 28, 2023
Posted by: Stressin
Gender:Male
[This review was collected as part of a promotion.] Had this product for a few months now and still cannot fathom how it works so well! It’s like magic!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great all-in-one device
on October 16, 2022
Posted by: tpofsf
Gender:Male
This machine does everything with ease and seamless creativity, replaces other machines and adds elegance to a room. In temperate San Francisco, it's the only heat we need to ward off the chill.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Good but Shouldn’t Rely on a Remote
on October 16, 2022
Posted by: MatthewSeattle
Gender:Male
I purchased this because I love the TP02 so much and needed something to provide some heat when used in the basement. At first I thought this was the perfect unit. However, over time I’ve noticed the heating setting can act inconsistently and sometimes not at all. My fault I haven’t submitted a warranty ticket yet. The other issue that has come to bother me is these, including the TP02, rely on a remote. That might be okay is there were a nesting slot or holder for the remote but there isn’t. If you move the unit or misplace the remote the remote becomes another losable thing needing an AirTag.
Dyson - if you read these, consider duplicating controls on the unit or providing integral remote nesting on the unit.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 19, 2022
Hello, this is Amanda with Dyson. We’re so sorry to hear that you have experienced issues with your Dyson Purifier Hot+Cool. This is unexpected to hear. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson