Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Posted by: Ram4
Verified Purchase:Yes
Very disappointed in the product for the price. I had a Dyson purifier fan already and received this heat cool as a gift. Love the warm air it puts out. But I need a fan running as well a heater. This thing only does one or the other at the same time. Why can’t they make a fan that heats when needed. I was hoping at this price point the heat would come on when needed but the fan would blow all the time. No! Very disappointed that I have to ruin a fan along with this unit at night. So it takes two Dysons to do the job. Sucks
Response from DysonBy Ridhu Sharma, Customer Service, January 25, 2025
Hello Ram,
Thank you for your feedback. We are sorry to hear about your disappointment with the heat cool unit. We understand the need for both heating and cooling simultaneously and regret that this product doesn't meet your expectations. Your comments are valuable, and we'll consider them for future improvements. Please contact our customer support team at askdysonUS@dyson.com so we can assist you in resolving this matter. Your satisfaction is important to us.
Best Wishes,
Dyson Customer Support
Thank you for your feedback. We are sorry to hear about your disappointment with the heat cool unit. We understand the need for both heating and cooling simultaneously and regret that this product doesn't meet your expectations. Your comments are valuable, and we'll consider them for future improvements. Please contact our customer support team at askdysonUS@dyson.com so we can assist you in resolving this matter. Your satisfaction is important to us.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Not hot enough. For even a medium sized room
on December 28, 2021
Posted by: Nk7189
Gender:Male
Not hot enough for even a medium sized room. Ari purifier works as expected.
No, I would not recommend this to a friend.
Response from DysonBy Dyson, January 2, 2022
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Purifier Hot+Cool™ HP07. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Slack
Verified Purchase:Yes
Exceptional project, outstanding performance!!
Heat features is far better than I expected.
Connect to app was easy and painless.
Love the readings and performance play card with air quality details!
Heat features is far better than I expected.
Connect to app was easy and painless.
Love the readings and performance play card with air quality details!
Written by a customer while visiting Dyson
Customer Rating
2
Good machine, but UL 1278 ruins it
on October 6, 2021
Posted by: Dave1234
Gender:Male
I recently added solar to my roof, and I thought this machine would be a good way to leverage renewable energy for heating my home in the winter. Unfortunately, the UL regulators made doing that much more difficult than necessary.
1. The app does not display the set temp for the heater. Neither does the remote. The only way to see what the temp the machine is set for is to get up, walk over to the machine, stoop down, and read it from the on-machine display. If the machine is oscillating, you have to wait until the display is facing you. And sometimes you even have to scroll through the displays on the machine to get to the one that displays the set temp.
2. Turning the machine on via the app turns heat mode off.
3. Using the 'schedule' function, which is only available via the app, also turns heat mode off, which makes the schedule function useless.
4. Changing the airflow direction using the app also turns off heat mode.
If UL had it's way, matches would be illegal (because they can start a house fire), and knives would be illegal (because they can be used to hurt someone)
Come on Dyson, at least fix #1. PLEASE!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 6, 2021
Hello Dave, this is Kelly with Dyson. Thank you for taking the time to share your feedback regarding your Dyson Purifier Hot+Cool HP07. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control. While unfortunate, we do have to comply as this is a federal regulation.
Dyson takes feedback from our owners seriously, as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing technology, we are conscious to make sure that our products interact most efficiently for and with our customers. Although we're not able to guarantee satisfaction of all our customers, we have made provisions that allow a customer to return a product within 30 days of receipt, if ordered directly from Dyson. If you've made the purchase elsewhere, we'd recommend checking with that retailer's return policy to see if you're eligible for a return.
We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Dyson takes feedback from our owners seriously, as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing technology, we are conscious to make sure that our products interact most efficiently for and with our customers. Although we're not able to guarantee satisfaction of all our customers, we have made provisions that allow a customer to return a product within 30 days of receipt, if ordered directly from Dyson. If you've made the purchase elsewhere, we'd recommend checking with that retailer's return policy to see if you're eligible for a return.
We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Dyson HP07
on April 23, 2023
Posted by: JVill
Gender:Male
Takes a bit longer to heat the room, noisy when heater is on. Takes long enough to cool the room. I don't see it being effective enough in filtering the air.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 24, 2023
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 purifying fan. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Awesome for recreational
on July 17, 2021
Posted by: Potter
We have a nice big great room where we tend to watch movies. Before each movie we definitely partake in recreational. It performs great during the session and makes sure the air is purified afterwards. This is our 2nd one purchased so far and I feel like every room needs one!
The only drawback is that the heat is exclusively controlled by the remote only. The phone app control is clutch, but you can only turn heat off and not the other way around.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Good for a small room
on October 17, 2022
Posted by: KarlConnolly
Gender:Male
Really good for a small room however, the room I bought it for it just doesn’t have much of an impact. Nice interface using the phone regrettably there are limitations on turning up the heat via mobile you must use the remote control however, that is not a Dyson issue that is a legal requirement.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
5
Decreased Asthma Symptoms
on October 19, 2022
Posted by: Rainfrn
Gender:Female
I have been using this purifier for about a year and it has made a significant difference in my asthma. I used to take two different medications a day and now I rarely need them. It has also helped with keeping my bedroom air healthy from all the smokey days from wild fires here in the Pacific Northwest.
I would recommend this to a friend!
Written by a customer while visiting Dyson