Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
134
4 Stars
30
3 Stars
22
2 Stars
17
1 Star
26
74%of customers recommend this product.
(
143 out of
193)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
Posted by: Sorry I bought it
Gender:Male
Verified Purchase:Yes
The remote control does not work. When I first turned on the device, it only blew out hot air at the top speed. After utilizing the app, I was able to control the speed, but it only blows out cold air.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, November 21, 2024
Hi,
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Person with disabilities who cannot use the remote
on December 10, 2024
Posted by: quadriplegic user
Gender:Male
Verified Purchase:Yes
It is more of an air purifier than a heater for me. Reviewing the heater is challenging when I cannot turn the heater on with the iPhone app or Siri/home kit.
I am a quadriplegic who cannot use the remote to turn on the heat functions. I understand a law in the US prevents it. The iPhone app works great in other countries. Videos from different countries make it look very accessible for people with disabilities like quadriplegia. Those videos are why I bought an HP07. There has to be something Dyson can do to help. At least let me turn the heater on over Bluetooth or wifi.
No, I would not recommend this to a friend.
Response from DysonBy Manpreet K, Customer Service, December 15, 2024
Hello, thank you for sharing your feedback with us. We are deeply sorry to hear about the difficulties you are facing with using the heater function of your HP07, especially considering your specific needs. We understand how important it is for our products to be accessible and convenient for all users. We recognize the impact of regulatory limitations and sincerely regret the inconvenience caused. Please know that your feedback is invaluable to us.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm Wishes,
Manpreet K
Written by a customer while visiting Dyson
Posted by: Breathe24
Gender:Female
Verified Purchase:Yes
I’m not sure it’s making a difference. How can I test it?
Response from DysonBy Jasvir Singh, customer service, August 30, 2024
Hello, thank you for providing a review. We apologize for the inconvenience caused as our Dyson technology did not meet your expectations. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you’re facing and ensure that your experience with our product improves. Rest assured, we are committed to assisting you. If you want to test the machine, please email us at askdysonUS@dyson.com include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: MIMI
Gender:Male
Verified Purchase:Yes
Bought in NY, shiped to FL within 3 days, great. Now very pleased with the hot output in "COLD FL".
Quiet noise level, great
Quiet noise level, great
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Not as cooling as we hoped but works pretty well
on August 25, 2023
Posted by: jbpl
Gender:Female
While the overall performance is fine, it does not get as cool as we were hoping, but it does help a bit with the extreme heat in our offices. We are excited to try the heating option when winter arrives.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Not cooling
on August 22, 2023
Posted by: DeeDee 19
Gender:Female
There’s no cooling about this. It’s just a normal fan breeze, and you have to put it on 8-10 which is very noisy, i unable to sleep!
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 27, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. I'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
3
FIVE STAR IF they are homkit compatible
on November 22, 2023
Posted by: Wise91
Gender:Male
Not homekit compatible, for the price you pay, you might think that's the case. But overall, it's pretty good…. A a lil noisy if you crank up the speed.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Paul L
Gender:Male
Verified Purchase:Yes
Great product very quiet
Works well for back up heat
Works well for back up heat
I would recommend this to a friend!
Written by a customer while visiting Dyson