Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
544
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
28
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
3
Possessed !
on February 16, 2023
Posted by: Super Dave
from Cleburne Tx
First- the printer prints great. That was expected. However... the darn thing works only when it feels like it. I spent literally hours yesterday trying to make it print before deleting it and re- installing it. For unknown reasons it slips into offline mode and won't come out . I tried all the youtube solutions but they aren't compatible with the current Windows setup so they are seeing the old pop up boxes etc and I have the new ones that are different. This is not the first time this has happened and I've only had this printer less than six months. Yes, there were many expletives .
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 20, 2023
We understand you're experiencing offline printer issues with your Brother HLL2350DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/153115
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/153115
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great quality printer
on February 18, 2023
Posted by: WRivera
Excellent printer at a great price; full featured and quiet
Written by a customer while visiting brother-usa.com
Customer Rating
2
Prints well when it actually works.
on February 20, 2023
Posted by: Eduffy
The deep sleep setting is incredibly frustrating. I had to watch a YouTube video to find out how to deactivate it because I could never get anything to print. I still have problems even in sleep mode but not as often as with deep sleep mode.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 22, 2023
We understand you're experiencing issues printing with your Brother HLL2350DW machine when in Deep Sleep mode. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/153114
https://help.brother-usa.com/app/answers/detail/a_id/153115
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/153114
https://help.brother-usa.com/app/answers/detail/a_id/153115
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
A workhorse.
on February 20, 2023
Posted by: Terry
Very functional printer! Meets my needs. Quite, and versatile.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Still cannot connect to Wi-Fi
on February 21, 2023
Posted by: HyperNike
from Meridian, Idaho
Prints just fine but still have not been able to connect to the wifi. No other device has ever had this issue and I find it very disturbing.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 23, 2023
We understand you're experiencing wireless connectivity issues with your Brother HLL2350DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/151971
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/151971
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Happy family!
on February 26, 2023
Posted by: Bob27
from Columbus OH
Our prior printer was a hassle to get working. This one has been fantastic, right out of the box. Unpacked it, gave it the wifi info, set it on the bookshelf, plugged it in. We've printed from tablet, phones and computer without a hitch. I really like that it has a duplexer, and fits fine on the bookshelf. And it always works!!! Thanks, Brother!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love it
on February 28, 2023
Posted by: D Murphy
It just works. Only negative is the tiny screen for changing settings.
Written by a customer while visiting brother-usa.com
Customer Rating
5
recommend it. No issues
on March 1, 2023
Posted by: retired techy
from Calif
When your done with inkjet printers switch to the best.no issues love it
Written by a customer while visiting brother-usa.com