Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(783 Reviews)
Rating breakdown 783 reviews
5 Stars
547
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
29
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
4
Workhorse printer
on November 9, 2018
Posted by: PamRN818
from Brandon, FL
I was not aware this printer did not print in color. It was my mistake for not researching it better. However, it works for me day in and day out. I'm not sure what a new ink cartridge will cost.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
great product
on July 21, 2020
Posted by: freemind
from columbus OH
The machine is exactly what we expected. We just like this product.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Does not connect to Wi-Fi
on August 28, 2023
Posted by: Tom Mac
We have tried literally everything to get this printer to connect to our Wi-Fi. We've had it for a month and have tried multiple times and even had an IT person come in. It is completely unusable.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, August 31, 2023
We understand you're experiencing wireless connectivity issues with your Brother HLL2350DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
great features
on April 12, 2024
Posted by: bob27
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Written by a customer while visiting brother-usa.com
Customer Rating
3
A PRINTER NOT A COPIER!!!!!
on March 5, 2024
Posted by: JARBBE
You get what you pay for, I guess. Beware, this will not copy except from your device so don't think you're going to slip your birth certificate in it and get copies!!! It seems to print well but the lack of copying is a pain in the neck so I'm back to taking photos from my iphone and sending to printer. Should have done more research and that's on me.
Response from brother-usa.comBy Brother Customer Service, March 6, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Money Trap, Beware!
on August 25, 2021
Posted by: EvilCaperExposer
from Cincinnati, OH
This printer allows for 1200 refills and 3000 page refills.
It also has a drum unit that is rated for 12,000 prints before it needs to be replaced!
What?
Not just toner cartridges, but drum unit just to print toner needs to be replaced.
What kind of diabolical engineering caper this machine is Batman!
Why it's a money trap Boy Wonder!
Be Forewarned!
The product is constantly getting jammed.
I saw this in none of the literature.
It also has a drum unit that is rated for 12,000 prints before it needs to be replaced!
What?
Not just toner cartridges, but drum unit just to print toner needs to be replaced.
What kind of diabolical engineering caper this machine is Batman!
Why it's a money trap Boy Wonder!
Be Forewarned!
The product is constantly getting jammed.
I saw this in none of the literature.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., August 26, 2021
The toner cartridge and drum unit are different consumables. They are used in the Brother machine, and the machine requires both consumables.
What is the toner cartridge?
The toner cartridge contains powder (toner) used for creating letters and images.
You need to replace the toner cartridge when the toner is running short or print quality becomes poor because of toner deterioration.
What is the drum unit?
The drum unit transfers the toner to the paper.The laser printer puts the toner on the roller called "The photosensitive drum" inside the drum unit, and then prints letters and images by fixing toner to the paper by heat and pressure.
To keep good print quality, the Brother machine detects the quality deterioration of the drum unit automatically. If the Brother machine displays "Replace drum" error message, you need to replace the drum unit.
If the toner runs out or the toner cartridge/drum unit comes to the end of its life, separate the toner cartridge and drum unit and replace the unusable consumable only.
What is the toner cartridge?
The toner cartridge contains powder (toner) used for creating letters and images.
You need to replace the toner cartridge when the toner is running short or print quality becomes poor because of toner deterioration.
What is the drum unit?
The drum unit transfers the toner to the paper.The laser printer puts the toner on the roller called "The photosensitive drum" inside the drum unit, and then prints letters and images by fixing toner to the paper by heat and pressure.
To keep good print quality, the Brother machine detects the quality deterioration of the drum unit automatically. If the Brother machine displays "Replace drum" error message, you need to replace the drum unit.
If the toner runs out or the toner cartridge/drum unit comes to the end of its life, separate the toner cartridge and drum unit and replace the unusable consumable only.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother Laser Printer
on January 8, 2018
Posted by: SherylB290808
from Lansing, KS
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I received this printer a few weeks back and I have been using it ever since. The compact size is perfect for desk placement.. It is a little bit heavy, but it will be staying in one spot anyway. Installing the toner cartridge is simple, and instructions are straightforward. I had a few problems trying to connect wirelessly without a cord, but I was able to resolve the issue quickly. I had a USB cord of my own that I connected from my laptop to the printer, and then it was able to communicate and finish set up. After removing the cord, everything has worked seamlessly. With past printers I have always had issues with the wireless set up, but with this Brother printer it was a breeze. Although this is a very basic laser printer, it is very fast, printing things in under 10 seconds. Love the speed! There are no hesitations like I have had in the past with previous printers. The duplex printing feature is also wonderful; especially for those of us who like to be green. I was a little disappointed with the quality when printing images, but anything with text only was just fine. My suggestions for improvement would be to add a copy option, and to include a USB cord. Overall, this is a nice compact printer for a home-based business or small office.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Love only black ink!
on August 28, 2018
Posted by: D Eckland
from Illinois
It’s very user friendly & we like it! We like printing in bk ink, and have another brother printer that uses colored ink!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com