Customer reviews from brother-usa.com
Brother - HL-L2350DW Laser Printer - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Average customer rating
4.5
(779 Reviews)
Rating breakdown 779 reviews
5 Stars
544
4 Stars
137
3 Stars
48
2 Stars
22
1 Star
28
93%of customers recommend this product.
(
305 out of
328)
Customer Reviews for Brother - HL-L2350DW Laser Printer - Monochrome - 32 PPM - Wireless / USB - Duplex - Grey, Black
Customer Rating
4
98% perfect
on July 26, 2021
Posted by: Neil3
from Minneapolis
But the 2% is a line of toner which appears on every page I print. The recommended fix was somewhat helpful - I cleaned the drum as best I could - but disappointed that it needed work right out of the box.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Worked great for 15 months, then stopped
on August 17, 2021
Posted by: JTJT
This was a good printer for a while. Then it stopped being able to recognize that it had a toner cartridge installed and it no longer works. My last Brother laser printer lasted for more than 10 years. Not this one.
Response from brother-usa.comBy Customer Service, Customer Service, August 19, 2021
We are sorry that you are experiencing issues with your Brother HLL2350DW not recognizing the toner cartridge and we understand your frustration. We'll be happy to help you. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Sleep Problems
on February 21, 2022
Posted by: Anonymous
from Wichita Kansas
Goes to sleep and will not wake up without turning it off and back on every single time I use it. I have set the stay awake time to the max and it still does that. Had to get rid of deep sleep mode because it never woke up from that without unplugging the machine. They really need to fix these problems to have a good machine. Until then I cannot recommend this printer
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 21, 2022
We are sorry that you are experiencing sleep time issues with your Brother HLL2350DW. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Wondering why?
on March 30, 2022
Posted by: Jlb4146
from King NC
There is a dark line on the left hand side of everything I print. Still use sheet but wondering why?
Written by a customer while visiting brother-usa.com
Customer Rating
1
not very helpful
on March 31, 2022
Posted by: debm
from tucson, az
NOt sure if it's my wifi or the printer. it keeps going to sleep or deep sleep within seconds after turning it on.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., April 1, 2022
We are sorry that you are experiencing connection issues with your Brother HLL2350DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Chromebook
on April 7, 2022
Posted by: Steven
It works with a Chromebook and the Brother tech was helpful and hooked me up in 15 minutes.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer dead
on April 21, 2022
Posted by: JudyMass
from Salisbury, MA
This printer was always needing to be resynced for wireless printing. About a month ago, it just died.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 21, 2022
We are sorry that you are experiencing issues with your Brother HLL2350DW. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Great while it worked.
on May 2, 2022
Posted by: John
from Chicago
Stopped working a few months after the warranty ran out. Loved it while it was working, but not so much after the main circuit board broke. Not happy to hear the words, "repairing it would cost more than its worth."
Written by a customer while visiting brother-usa.com