Customer reviews from Nespresso USA
Nespresso - Vertuo Plus Deluxe Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - Piano Black
Average customer rating
4.8
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
350
4 Stars
39
3 Stars
12
2 Stars
0
1 Star
9
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for Nespresso - Vertuo Plus Deluxe Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - Piano Black
Customer Rating
5
Perfect for those with Weak or Painful Hands
on February 13, 2022
Posted by: Pierre
from Palo Alto, CA
I thought I would have to give up coffee. Too much pain and trouble with fear of burning myself. 2 light touches will mechanically open and shut the top. Only the cup support needs cleanng. Is sleek, slim, and space saving. Oh did I say the coffee is delicious. I have tried Keruig&Starbucks machines and pods but couldn’t get the rich flavor I enjoy. I especially love this pod system that measures out different coffe/espresso ammounts. I came into the store intent on buying a different machines but a very knowledgeable sales person set me up with all I need. I added their mild frother and I have never enjoyed my morning coffee as I do now. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing gift for yourself or family/friends
on November 27, 2024
Posted by: dariad79_477130
I want to start with how delicious the coffee is! No coffee shop can compare to the real coffee taste of Nespresso. It is easy to use, does not take up much space, looks chic and will decorate any kitchen.
Written by a customer while visiting influenster.com
Customer Rating
1
Save on the frustration and buy a Keurig
on June 26, 2025
Posted by: Honest Reviewer
I used a keurig for years no issues ever. This machine errors out constantly. Starts and stops. Start and stops. Starts and stops. Starts and stops. Starts and stops. Crap technology.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broken Carafe & Missing Drip Cup from the get go!!
on April 8, 2024
Posted by: SherL33
from Kentucky
Was so excited to receive the Vertuo Plus as a housewarming gift only to open the new box to a cracked carafe and no drip cup even in the box. How disappointing that a part didn’t actually make it the box. I wouldn’t care about the drip cup if I was making coffee but feel it’s absolutely needed for the espresso. Hopefully these issues can be resolved, I would have given a 5 star rating otherwise. I fell in love with my daughter in law’s machine this Christmas.
I would recommend this to a friend!
Response from Nespresso USABy Kena, Customer Service, April 9, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus arrived with a cracked carafe, and a missing drip tray. We sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would be happy to provide further assistance, and kindly ask that you contact us at 800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
I have had this machine just barely a month and it won't brew coffee, water just starts to pour out of the bottom. I got the Plus after my Vertuo Next lasted less than 2 years. If you're thinking about getting a Nespresso, dont.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on February 1, 2022
Posted by: Aurora
from Bradenton, FL
I purchased the Vertuo Plus for our office, everyone that loves it! Great purchase for us.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
In love!
on February 11, 2022
Posted by: coffeegal
from CA
I just received my machine 3 days ago and I am in love! I just found my perfect coffee combination by using regular coffee pod and brewing an espresso pod in it. It wakes me up and motivates me to catch up with household chores, work and kids!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durability
on March 16, 2022
Posted by: will3
from AZ
Supervisor called me back. Very informative. I will change from Virtuo Plus to Virtuo. Also hopefully not a Breville. See previous review.
Written by a customer while visiting Nespresso USA