Customer reviews from Nespresso USA
Nespresso - Vertuo Plus Deluxe Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - Piano Black
Average customer rating
4.8
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
350
4 Stars
39
3 Stars
12
2 Stars
0
1 Star
9
93%of customers recommend this product.
(
103 out of
111)
Customer Reviews for Nespresso - Vertuo Plus Deluxe Coffee and Espresso Maker by De'Longhi with Aeroccino Milk Frother - Piano Black
Customer Rating
1
2 machines died in less than 2 years.
on February 13, 2022
Posted by: Bob
from Arizona
We have had 2 Vertuo Plus machines that have lasted 11 months then died. Today I was told that my issue was over heating or the thermal unit was bad. Both times the machine stopped working was after sitting for 24 hours. Both times Nespresso offered to repair the machine. So what do I do while you are repairing the machine? How long will it take? Note, we have different Vertuo model in our 2nd home that is at least 3 or 4 years old. No issues. Something about the Veruo Plus that does not seem to work for us.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your VertuoPlus machine. If you have any questions or concerns about your new Vertuoline machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on October 9, 2021
Posted by: Kathleen
from San Antonio
I purchased this machine as a gift and it only worked 3 times. This coffee maker is not worth the money or aggravation!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
We appreciate your review Kathleen and we are disappointed to learn that your VertuoPlus machine has not met your expectations. We are happy to provide assistance and offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKS
on December 1, 2021
Posted by: Rp9300
from Denver
Leaks all over the counter. Don’t buy this one. Two weeks old.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. We're available 24/7 to assist you with troubleshooting via our toll-free number and we're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super FAST EASY AND FANTASTIC CUP OF COFFEE
on November 19, 2022
Posted by: StuffForGuys
from Ramsey, New Jersey
I bought this machine 1-1/2 months ago. What an awesome machine, easy, fast and brews accurately every time. I LOVE❤️ it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee/espresso Heaven!
on October 16, 2022
Posted by: Mrmom1229
from Chicago
Just got my set today and am beyond excited about it! Sooo simple to use and the aerrocino is amazing! I just put my favorite creamer in it and push a button! PERFECTION. The espresso machine is just as easy to use and the flavor will make you say goodbye to Starbucks. Be aware that the pods determine the size of your coffee pour.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Change your life!
on January 13, 2023
Posted by: Mlm
from Indiana
Got this for Christmas!! It’s amazing!! I use it almost every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I canot leave without espresso!
on November 25, 2024
Posted by: uedag_575667
Amazing machine! Amazing espresso! This is the essential what I need then I can add sugar milk and all kinds of condiments to make different types of coffees. It’s durable and so easy to clean! It brews super quick and good consistency
Written by a customer while visiting influenster.com
Customer Rating
5
The Best!!!
on March 31, 2022
Posted by: Mando
I LOVE my Nespresso (and aerochino) I make my own oat milk lattes and they are better than anything I’ve gotten from a coffee shop. The coffee too is wonderful. I was grateful for the variety starter pack because it helped me find the pods I like best!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
Thanks Nespresso!
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Mando. We are thrilled to learn you are enjoying your VertuoPlus and Aeroccino machines. We recommend performing a weekly cleaning to maintain the health of your machine. Your machines come with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA