Customer reviews from greenworkstools.com
80V 2.5Ah Lithium-Ion Battery | Genuine Greenworks Battery | Compatible with 75+ Greenworks Tools
Average customer rating
4.3
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
113
4 Stars
12
3 Stars
8
2 Stars
6
1 Star
17
84%of customers recommend this product.
(
80 out of
95)
Customer Reviews for 80V 2.5Ah Lithium-Ion Battery | Genuine Greenworks Battery | Compatible with 75+ Greenworks Tools
Customer Rating
1
Very poor quality battery, literally disposable
on August 6, 2024
Posted by: SauloPC
Gender:Male
Less than a year and I already have 2 defective batteries. I use the equipment only once every 15 days.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 7, 2024
Hello SauloPC.
Thank you for bringing your concerns to our attention. Greenworks takes as much pride in our battery and charger. The 80V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a four-year (homeowner) limited warranty. Please contact Greenworks by Live Chat on www.greenworkstools.com or by phone 1-855-345-3934. We would like the opportunity to speak with you and provide a proper evaluation. All we ask is you have the tool, battery and charger present during your warranty claim call. Thank you.
Thank you for bringing your concerns to our attention. Greenworks takes as much pride in our battery and charger. The 80V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a four-year (homeowner) limited warranty. Please contact Greenworks by Live Chat on www.greenworkstools.com or by phone 1-855-345-3934. We would like the opportunity to speak with you and provide a proper evaluation. All we ask is you have the tool, battery and charger present during your warranty claim call. Thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Decent Battery Life
on July 18, 2024
Posted by: Sallen112
from Mauston, WI
Gender:Male
[This review was collected as part of a promotion.] Gives a Good amount of Battery Life. Able to get a whole lawn done with two of these with dealing with a hill for a backyard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No service support for the product
on May 13, 2024
Posted by: Tatat
from Boston, MA
I bought the mower with two of these batteries. After one season, the battery could not be charged any more. I had been tried to call, chart, wait for their call back. Non of these worked. They don't pick up phone call (waited for mor than an hour online twice), they put me on calling back list for several hours and live chat on over an hour. One thing worked, that was, after I had the chat where I was given my email, I had received their emails of advertisment.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 14, 2024
Hello Tatat,
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier Spring season.
We are happy to see our team has connected with you and they were able to assist you with this warranty claim. Our apologies for any inconveniences these delays may cause you.
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. Please know we are working to update our customer support to ensure a faster response time for our customers. Unfortunately, this has been a struggle during our busier Spring season.
We are happy to see our team has connected with you and they were able to assist you with this warranty claim. Our apologies for any inconveniences these delays may cause you.
Written by a customer while visiting greenworkstools.com
Posted by: Clos5
from Eastern Pa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Much taller than my other 80v batteries but still fits.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Nippsey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this reconditioned battery for a bargain price. So far so good. I like the ability to interchange battery packs with other tools. Only down side, is the weight.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Battery
on April 21, 2024
Posted by: Patrick63
from Bryn Mawr PA
Gender:Male
[This review was collected as part of a promotion.] I bought the lawnmower last summer and it came with 2 batteries, one is a 4.0 Ah, 288 WH and the other is a 2 Ah 144 WH. There is no explanation on where there are 2 different batteries in the owners manual. I have charged the batteries about 6 times. The 2 Ah is still charging fine. But, after the first cut this season, the 4.0 Ah battery will not charge and I get the flashing red light. I followed the trouble shooting guidelines but still red blinking light. I lawnmower cuts well and would be ideal if the batteries worked well.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello Patrick63,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations.
This charger will not ignite any lights until the battery is engaged. Once the battery has been properly seated, the light should communicate with the battery and ignite. Here are what each color light means!
Flashing Green = Battery charging
Solid Green = Battery is fully charged
Flashing Red = Charging fault
Solid Red = Battery is either too hot or too cold
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger.
If the issue persists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. Our team would be happy to investigate this with you further.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations.
This charger will not ignite any lights until the battery is engaged. Once the battery has been properly seated, the light should communicate with the battery and ignite. Here are what each color light means!
Flashing Green = Battery charging
Solid Green = Battery is fully charged
Flashing Red = Charging fault
Solid Red = Battery is either too hot or too cold
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger.
If the issue persists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. Our team would be happy to investigate this with you further.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome New Smaller Size
on April 19, 2024
Posted by: DanielN
from Brockton, MA
Gender:Male
I was so excited to see this smaller size 4AH battery! It fits in my original snow blower that has a compartment that only fits the smaller batteries! It also is very easy to hold a leaf blower with one hand, unlike using other large batteries. Excellent innovation by Greenworks!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good price and good timing offering sale price after purchase.
on April 10, 2024
Posted by: JOhn Marion
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very satisfied with power of batteries
Written by a customer while visiting greenworkstools.com